Payment Services Analyst Job at Office Angels (Edinburgh)

Banking & Payments Operations Analyst

Join us as a Banking & Payments Operations Analyst, where you'll support the Pay...

Location

Isle of Man , Douglas

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Accurate data-input skills
Ability to work under pressure
Previous office experience

Job Responsibility

Support with day-to-day payments initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise
Monitoring the banks payment operations to ensure that they are conducted in an efficient and effective manner and comply with the relevant regulatory requirements
Collaboration with teams across the bank to align and integrate payments processes
Identification of areas for improvement and providing recommendations for change in payments processes
Development and implementation of payments procedures and controls to mitigate risks and maintain operational efficiency
Development of reports and presentations on payments performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice in payments Services
Participation in projects and initiatives to improve payments efficiency and effectiveness

What we offer

Wellness rooms
On-site cafeterias
Fitness centers
Tech-equipped workstations

Fulltime

Customer Service Analyst

Entry-level position responsible for assisting in customer related activities an...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bilingual proficiency in Spanish and English (oral and written) required
additional European languages (e.g., Italian, German) preferred
Excellent verbal and written communication skills with proven experience in a business or financial environment
Superior investigative and analytical skills including ability to understand and interpret statistics and metrics
Proven ability in problem-solving and crisis management
Exceptional planning, organizational, time management, and prioritization skills
Highly accountable, self-reliant, and results-oriented with ability to influence stakeholders
Demonstrated experience in driving process improvements
Strong influencing and persuasion skills capable of engaging effectively with colleagues and clients

Job Responsibility

Manage portfolio of high-profile clients ensuring timely and professional resolution of all queries and issues
Proactively identify, investigate, and resolve client problems collaborating with internal teams and escalating when necessary
Drive client satisfaction through regular proactive engagement, calls, visits, and clear communication on critical updates
Provide and analyze client performance data (MIS/scorecards) to enhance productivity and promote self-service solutions
Initiate and support digitization projects focused on query reduction and increased adoption of self-service tools
Coordinate special transactions (e.g., mergers, acquisitions) and ensure adherence to all departmental standards, KPIs, and robust control environment
Maintain up-to-date knowledge of market and regulatory requirements impacting client portfolio
Ensure comprehensive logging and management of all client interactions within designated service tracking system
Provide comprehensive guidance and support to clients on both global and local payment procedures via phone and email
Act as language resource for Top 650 clients providing support in Spanish to facilitate effective communication and expedite issue resolution

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Benefits supporting well-being, living well and saving well
Inclusive workplace environment

Fulltime

Asset Servicing Intermediate Analyst

Working at Citi is far more than just a job. A career with us means joining a te...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

3-5 years of relevant experience in asset servicing, operations, or a related financial services role
Basic to intermediate level experience with a demonstrated understanding of supervisory principles
In-depth knowledge of securities processing, combined with a solid understanding of the industry standards and practices
Demonstrated ability to communicate with tact and diplomacy, capable of exchanging potentially complex/sensitive information with various stakeholders
Proven ability to deal with most problems independently, exercising sound judgment
Possesses latitude to resolve complex issues related to the analysis of hedge fund activities and operational discrepancies
Bachelor’s/University degree or equivalent experience.

Job Responsibility

Provide daily oversight and coordination of operational activities, ensuring smooth workflows, adherence to deadlines, and accurate completion of checklists for compliance and efficient task management
Oversee the timely identification, investigation, and resolution of cash breaks and reconciliation discrepancies, including positions related to Corporate Action and/or Income Payments
Coordinate and manage the processing of claims, ensuring adherence to established procedures and timely resolution
Manage team communication channels, including email flow for prompt responses and efficient task assignment, and serve as the first point of escalation for complex or sensitive inquiries
Develop client-specific service solutions and maintain rigorous quality control standards across all processes
Participate in system testing initiatives, providing valuable input, and maintain current awareness of product changes and system enhancements
Provide support and assistance to team members during high-volume periods, offer back-up coverage, and perform other assigned duties
Assume delegated non-HR managerial responsibilities as required, including operational decision-making, project oversight, and representing the manager in meetings.

Fulltime

Loan Payment Senior Analyst

The Loan Payment Senior Analyst – Assistant Vice President is responsible for ov...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of experience in loan payment operations, banking, or financial services, with a strong focus on loan payment processing
In-depth knowledge of SWIFT messaging (MT103, MT202, etc.), ISO 20022, international banking systems and their operational flows
Reasonable knowledge of corporate and agency loan processes, procedures, products and services
Experience with Citi payment applications, understanding of US sanctions and managing reconciliation break
Proven track record of driving process improvements and operational efficiency
Strong leadership and skills with the ability to motivate and develop staff
Excellent analytical and problem-solving abilities
Solid understanding of payment regulations, compliance requirements, and risk management principles
Effective communication (verbal and written) and interpersonal skills
Ability to work independently with minimal supervision, exercising sound judgement, initiative and a high level of ownership in managing tasks and responsibilities

Job Responsibility

Lead, mentor, and coach a team of loan payment specialists, fostering a collaborative and high-performing environment
Conduct regular performance reviews including objective-setting, driving staff training and development needs
Review workload distribution for the team, ensuring optimal resource allocation and coverage
Promote a culture of continuous improvement, accountability, and customer focus within the team
Oversee the day-to-day operations of both corporate and agency payment processing, ensuring adherence to established operation manuals, service level agreements (SLAs), and regulatory requirements
Monitor loan payment queues, investigate and track payment status, resolve any payment exceptions, and escalate complex issues as necessary
Ensure the accuracy, completeness, and timeliness of all loan related payment transactions
Identify operational bottlenecks and implement process improvements to enhance efficiency and reduce risk
Produce monthly volume and KPI information as required by management and necessary presentation materials for monthly review
Ensure strict compliance with all relevant payment regulations including US and local sanctions

What we offer

Global benefits offered to workforce
Focus on well-being, growth, and work-life balance

Fulltime

Fraud & Payments Analyst (iGaming)

We’re looking for Fraud & Payments Analyst (iGaming) for our client. Milliorize ...

Location

Salary:

Not provided

Softermii

Expiration Date

Until further notice

Requirements

1.5+ years in payments, withdrawals, and fraud within the iGaming industry
Experience working with customer redemptions
Experience with KYC tools, e.g., SumSub, Jumio, Veriff
Experience working with various PSP providers, e.g., WorldPay, Nuvei, Trustly
At least Upper Intermediate English level (written and verbal)
Strong analytical skills with the ability to identify patterns and analyze large amounts of data
Excellent problem-solving abilities
Strong communication skills, with the ability to clearly present findings and insights

Job Responsibility

Monitor transactions and user activity to identify potential fraud / Money laundering cases
investigate flagged accounts and transactions to determine legitimacy
Checking KYC documents, making sure legitimacy
Assist with anti-money laundering and KYC procedures
Oversee payment processing( working on requested reededms ) across multiple payment methods
cooperate with payment services providers
Resolving customer payment issues e.g : missind purchases, missing receipts
Balance fraud prevention with customer experience and satisfaction
Stay updated on the latest fraud trends and techniques in the industry

What we offer

50% of the cost of courses/conferences/speaking clubs
individual development plan
mentoring from seniors and leaders
referral bonus
21 working days off
5 sick leaves a year
volunteer support
flexible working day
remote work
11 paid days off for Public Holidays

Fulltime

Financial services analyst

We’re looking for a Financial Services Analyst - Accounts receivables in Bruges ...

Location

Belgium , Zedelgem

Salary:

Not provided

Randstad

Expiration Date

December 30, 2025

Requirements

Bachelor’s or master’s degree in finance, Accounting, Business, or similar through experience
Financial or accounting experience is a plus
Knowledge of accounts receivable processes
Experience with SAP is helpful
Proficient in MS Office, especially Excel
Fluent in Polish and English. Knowledge of (at least) one additional European language is a plus
Proactive and open to change, with a focus on efficiency and digital tools
Strong communication skills with a customer-first approach
Detail-oriented, analytical, and able to meet tight deadlines
A flexible team player who thrives under pressure

Job Responsibility

Accounts Receivable Management
Ensure accurate and timely processing of accounts receivable tasks
Handle cash allocations, direct debits, and payments
Work closely with Portfolio Management, Trade Finance, and other teams to address requests
Manage contracts, invoices, and troubleshoot issues
Meet deadlines for monthly closings and projects
Perform monthly reconciliations and provide required reports
Ensure all activities follow company policies
Prepare for audits with necessary documentation
Present performance data in regular meetings with stakeholders

Fulltime

!

Business Analyst

As a Business Analyst, you’ll help shape Prospa’s payments ecosystem and deliver...

Location

Australia , Sydney

Salary:

Not provided

Prospa

Expiration Date

Until further notice

Requirements

Proven experience as a Business Analyst in financial services, with a strong focus on payments and payment platforms
Strong data fluency: ability to interpret data, build insights, and leverage metrics for decision-making
Understanding of payment systems architecture (e.g., Salesforce, collections systems)
Strong stakeholder management and communication skills
Proficiency in Jira, Confluence, and BA best practices

Job Responsibility

Payments Expertise: Analyze requirements for payment platforms, design workflows, and ensure compliance with regulations
Business Analysis: Translate business needs into functional specs, define acceptance criteria, and identify automation opportunities
Product Launch & Improvement: Support new product rollouts and enhancements within the Loan Management System (LMS), using data insights for continuous improvement
Collaboration: Work within a Tribe structure to optimize workflows across Payments, LMS, Collections, and Finance
Data-Driven Decisions: Use metrics and dashboards to validate assumptions and measure success
Stakeholder Engagement: Facilitate workshops, communicate clearly to diverse audiences, and maintain transparent documentation

What we offer

Growth: There’s something for everyone including learning days, a learning allowance, leadership programs, CliftonStrengths workshops, digital learning, and biannual companywide learning weeks
Wellbeing: Think fitness initiatives, seasonal programs (including flu shots, massages, skin checks, wellness classes), additional “Me Days” and access to holistic EAP coaching
Lifestyle: Find your fit with flexible working options, top notch office facilities and diverse remote/ travel work options. You can also purchase additional leave and take up to 18 weeks paid parental leave
Impact: Join a business that cares and is recertified as carbon neutral. And you can tap into volunteer days, our partnership with Kiva and join a range of employee resource groups

Digital Payments AML Risk Management Lead Analyst

Digital Payments AML Risk Management Lead Analyst responsible for partnering wit...

Location

United States , New York

Salary:

129840.00 - 194760.00 USD / Year

Citi

Expiration Date

January 03, 2026

Requirements

6-10 years of related experience in Anti-Money Laundering Compliance, Banking or control-related function in the financial service industry
Anti-Money Laundering (AML) certification required
Strong understanding of AML risks and typologies, especially related to digital payments and fintech
Sophisticated understanding of digital payments products and business models
Effective communication, both written and oral
Strong analytical and organizational skills
Working knowledge of regulatory requirements
Bachelor's Degree/University degree or equivalent experience
Master's degree preferred

Job Responsibility

Provide day-to-day AML risk assessment and oversight for high-risk client segments including Payment Intermediaries
Lead enhanced due diligence reviews of new and existing clients, including compliance-to-compliance calls or site visits
Provide guidance to Payment Intermediary Oversight Committee (PIOC) on AML controls and specific risk factors of existing and future clients
Develop new and update AML standards, programs, guidelines, procedures and related documents
Support the APAC cluster for internal and external exams and audits related to the Payment Intermediary program
Performing transaction reviews to identify and investigate new risk typologies

What we offer

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including vacation, sick leave, and paid holidays
Discretionary and formulaic incentive and retention awards

Fulltime

!

Payment Services Analyst

Office Angels

Location:
United Kingdom , Edinburgh

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 28, 2025

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Location:United Kingdom , Edinburgh

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Job Description:

Job Responsibility:

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