Payment Services Analyst Job at Office Angels (Edinburgh)

Banking & Payments Operations Analyst

Join us as a Banking & Payments Operations Analyst, where you'll support the Pay...

Location

Isle of Man , Douglas

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Accurate data-input skills
Ability to work under pressure
Previous office experience

Job Responsibility

Support with day-to-day payments initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise
Monitoring the banks payment operations to ensure that they are conducted in an efficient and effective manner and comply with the relevant regulatory requirements
Collaboration with teams across the bank to align and integrate payments processes
Identification of areas for improvement and providing recommendations for change in payments processes
Development and implementation of payments procedures and controls to mitigate risks and maintain operational efficiency
Development of reports and presentations on payments performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice in payments Services
Participation in projects and initiatives to improve payments efficiency and effectiveness

What we offer

Wellness rooms
On-site cafeterias
Fitness centers
Tech-equipped workstations

Fulltime

Customer Service Analyst

Entry-level position responsible for assisting in customer related activities an...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bilingual proficiency in Spanish and English (oral and written) required
additional European languages (e.g., Italian, German) preferred
Excellent verbal and written communication skills with proven experience in a business or financial environment
Superior investigative and analytical skills including ability to understand and interpret statistics and metrics
Proven ability in problem-solving and crisis management
Exceptional planning, organizational, time management, and prioritization skills
Highly accountable, self-reliant, and results-oriented with ability to influence stakeholders
Demonstrated experience in driving process improvements
Strong influencing and persuasion skills capable of engaging effectively with colleagues and clients

Job Responsibility

Manage portfolio of high-profile clients ensuring timely and professional resolution of all queries and issues
Proactively identify, investigate, and resolve client problems collaborating with internal teams and escalating when necessary
Drive client satisfaction through regular proactive engagement, calls, visits, and clear communication on critical updates
Provide and analyze client performance data (MIS/scorecards) to enhance productivity and promote self-service solutions
Initiate and support digitization projects focused on query reduction and increased adoption of self-service tools
Coordinate special transactions (e.g., mergers, acquisitions) and ensure adherence to all departmental standards, KPIs, and robust control environment
Maintain up-to-date knowledge of market and regulatory requirements impacting client portfolio
Ensure comprehensive logging and management of all client interactions within designated service tracking system
Provide comprehensive guidance and support to clients on both global and local payment procedures via phone and email
Act as language resource for Top 650 clients providing support in Spanish to facilitate effective communication and expedite issue resolution

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Benefits supporting well-being, living well and saving well
Inclusive workplace environment

Fulltime

Asset Servicing Intermediate Analyst

Working at Citi is far more than just a job. A career with us means joining a te...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

3-5 years of relevant experience in asset servicing, operations, or a related financial services role
Basic to intermediate level experience with a demonstrated understanding of supervisory principles
In-depth knowledge of securities processing, combined with a solid understanding of the industry standards and practices
Demonstrated ability to communicate with tact and diplomacy, capable of exchanging potentially complex/sensitive information with various stakeholders
Proven ability to deal with most problems independently, exercising sound judgment
Possesses latitude to resolve complex issues related to the analysis of hedge fund activities and operational discrepancies
Bachelor’s/University degree or equivalent experience.

Job Responsibility

Provide daily oversight and coordination of operational activities, ensuring smooth workflows, adherence to deadlines, and accurate completion of checklists for compliance and efficient task management
Oversee the timely identification, investigation, and resolution of cash breaks and reconciliation discrepancies, including positions related to Corporate Action and/or Income Payments
Coordinate and manage the processing of claims, ensuring adherence to established procedures and timely resolution
Manage team communication channels, including email flow for prompt responses and efficient task assignment, and serve as the first point of escalation for complex or sensitive inquiries
Develop client-specific service solutions and maintain rigorous quality control standards across all processes
Participate in system testing initiatives, providing valuable input, and maintain current awareness of product changes and system enhancements
Provide support and assistance to team members during high-volume periods, offer back-up coverage, and perform other assigned duties
Assume delegated non-HR managerial responsibilities as required, including operational decision-making, project oversight, and representing the manager in meetings.

Fulltime

Loan Payment Senior Analyst

The Loan Payment Senior Analyst – Assistant Vice President is responsible for ov...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of experience in loan payment operations, banking, or financial services, with a strong focus on loan payment processing
In-depth knowledge of SWIFT messaging (MT103, MT202, etc.), ISO 20022, international banking systems and their operational flows
Reasonable knowledge of corporate and agency loan processes, procedures, products and services
Experience with Citi payment applications, understanding of US sanctions and managing reconciliation break
Proven track record of driving process improvements and operational efficiency
Strong leadership and skills with the ability to motivate and develop staff
Excellent analytical and problem-solving abilities
Solid understanding of payment regulations, compliance requirements, and risk management principles
Effective communication (verbal and written) and interpersonal skills
Ability to work independently with minimal supervision, exercising sound judgement, initiative and a high level of ownership in managing tasks and responsibilities

Job Responsibility

Lead, mentor, and coach a team of loan payment specialists, fostering a collaborative and high-performing environment
Conduct regular performance reviews including objective-setting, driving staff training and development needs
Review workload distribution for the team, ensuring optimal resource allocation and coverage
Promote a culture of continuous improvement, accountability, and customer focus within the team
Oversee the day-to-day operations of both corporate and agency payment processing, ensuring adherence to established operation manuals, service level agreements (SLAs), and regulatory requirements
Monitor loan payment queues, investigate and track payment status, resolve any payment exceptions, and escalate complex issues as necessary
Ensure the accuracy, completeness, and timeliness of all loan related payment transactions
Identify operational bottlenecks and implement process improvements to enhance efficiency and reduce risk
Produce monthly volume and KPI information as required by management and necessary presentation materials for monthly review
Ensure strict compliance with all relevant payment regulations including US and local sanctions

What we offer

Global benefits offered to workforce
Focus on well-being, growth, and work-life balance

Fulltime

Senior Voluntary Corporate Actions Analyst

The Asset Services Assistant Vice President (AVP) is a key leadership role respo...

Location

United States , Jersey City

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-7 years of relevant experience in financial services operations, with experience in asset servicing and corporate actions
demonstrated leadership skills, including experience in managing and developing teams
solid understanding of cash flows, accounting treatments, operational controls, and market practices
knowledge of various investment instruments, including Equity securities, Fixed Income, and Asset-Backed securities
strong analytical, problem-solving, and decision-making skills
excellent communication, interpersonal, and presentation skills
proficiency in MS Office Suite and other relevant industry software
Bachelor’s/University degree in Finance, Accounting, or a related field preferred

Job Responsibility

accurate reconciliation and efficient processing of positions related to Corporate Action events
timely and effective execution of client instructions, proactively addressing potential challenges and ensuring adherence to established guidelines
reconciliation, processing, and payment facilitation of voluntary corporate action events, ensuring compliance with regulatory requirements and internal controls
maintain high-quality service standards by guiding the team in researching and responding to complex client inquiries
analyze operational issues to identify root causes, collaborating with team members to develop and implement effective solutions
champion a strong culture of compliance, driving team adherence to established procedures and controls, proactively monitoring and adapting to changes in market regulations, and ensuring all team members are adequately trained
provide guidance, mentorship, and training to team members, fostering a positive and productive work environment
assess risks associated with team activities, demonstrating a commitment to protecting Citigroup's reputation, clients, and assets
escalate, manage, and report control issues effectively
collaborate with key stakeholders, including clients, internal business partners, and other departments, to improve processes and enhance service delivery

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Fraud Analyst

Step into the role of Fraud Analyst at Barclays, where you'll provide first-clas...

Location

India , Noida

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Delivering exceptional customer service through multiple channels such as chat, email, and phone while resolving complex queries
Collaborating with internal teams to align and improve customer care processes and provide feedback for enhancements
Investigating and resolving customer inquiries related to bank products and services, including transactions and account issues
Preparing and presenting reports on customer performance and insights to senior stakeholders
Identifying industry trends and implement best practices to enhance efficiency and overall customer experience
Strong understanding of backend operations with the ability to manage and streamline internal processes
Experience in fraud operations, including identifying suspicious patterns and preventing fraudulent activities
Proficiency in scan detection techniques to quickly flag and investigate anomalies
Knowledge of chargeback processing, ensuring accurate assessment, documentation, and resolution of disputes
risk and controls

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through operational excellence and customer service
Perform prescribed activities in a timely manner and to a high standard

What we offer

modern workspaces, collaborative areas, and state-of-the-art meeting rooms
wellness rooms
on-site cafeterias
fitness centers
tech-equipped workstations
flexible working arrangements
hybrid working

Fulltime

Sanctions Operations Analyst

Sanctions Operations Analyst responsible for assisting in the review, analysis, ...

Location

United States , Getzville

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance, Economics, Business Administration, International Relations, Political Science, or a related field
0-2 years of experience in financial services, compliance, risk management, or a related field
Strong analytical and problem-solving skills with attention to detail
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to work independently and as part of a team in a fast-paced environment
Basic understanding of financial products, services, and payment systems
Familiarity with global sanctions regimes (e.g., OFAC, UN, EU) is preferred
High level of integrity and ethical conduct
Proactive and eager to learn

Job Responsibility

Assist in screening financial transactions and customer accounts against global sanctions lists
Review and analyze sanctions alerts generated by automated systems
Support the investigation of potential matches
Prepare clear and concise rationale documenting alert dispositions, investigations, and compliance decisions
Ensure all activities are performed in accordance with internal sanctions policies and procedures
Conduct open-source research to gather additional information
Work collaboratively with compliance, legal, and business units
Participate in ongoing training and development programs.

What we offer

Medical
Dental
Vision coverage
401(k)
Life insurance
Accident and disability insurance
Wellness programs
Paid time off packages
Vacation
Sick leave

Fulltime

IT Business Analyst

The Applications Development Intermediate Programmer Analyst is an intermediate ...

Location

India , Pune; Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6+ years of relevant experience as business data analysis, business analysis or systems analysis
Extensive experience in data governance, data management, or related roles including support of data standards/policies
At least 5+ years of experience in banking and financial services industry, preferably Payments
Experience with data management processes, tools, and applications, including data cataloging, process mapping and lineage toolsets
Ability to communicate (both verbal and written) in a clear, confident, and open-minded manner to build trusting partnerships with a wide variety of audiences and stakeholders at different levels.

Job Responsibility

Monitor alignment of processes across business, functions and lines of business to the Enterprise Data Governance Policy and standards to meet its specific requirements
Provide functional knowledge to ensure efficient analysis and remediation of data quality issues
Collaborate closely with business, operations and technology teams as well as partner with Enterprise Data Governance teams
Perform Root Cause Analysis (RCA), identify solution and (Final) Risk Assessment for data quality issues
Ensure alignment with regulatory requirements, organizational standards, and best practices
Create data linage and system flow documentation and process maps.

Fulltime

Payment Services Analyst

Office Angels

Location:
United Kingdom , Edinburgh

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 28, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Payment Services Analyst

Banking & Payments Operations Analyst

Customer Service Analyst

Asset Servicing Intermediate Analyst

Loan Payment Senior Analyst

Senior Voluntary Corporate Actions Analyst

Fraud Analyst

Sanctions Operations Analyst

IT Business Analyst

Payment Services Analyst

Office Angels

Location:United Kingdom , Edinburgh

Category:Finance

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 28, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Payment Services Analyst

Banking & Payments Operations Analyst

Customer Service Analyst

Asset Servicing Intermediate Analyst

Loan Payment Senior Analyst

Senior Voluntary Corporate Actions Analyst

Fraud Analyst

Sanctions Operations Analyst

IT Business Analyst

Location:
United Kingdom , Edinburgh

Category:
Finance

Contract Type:
Not provided

Job Posted:
December 28, 2025