Payment Risk Operations Lead

• Lead a team of Payment Risk Operations Analyst
• Maintain oversight of card scheme monitoring and registration of high risk entities
• Support strategic business growth while meeting compliance goals
• Collaborate closely with other teams to mitigate non-compliance losses for Adyen and its clients
• Work closely with different teams globally
• Be involved with strategic company initiatives that help shape the team, and prepare for growth and/or changes
• Lead the team as a key source of knowledge on scheme rules and compliance
• Drive global initiatives on scheme rules compliance across integrity risk, data security, operational risk
• Define and clearly communicate objectives and goals for the team
• Track team progress and success, and present results and reporting to senior Leadership
• Influence the payments and scheme rules landscape in the market with deep insights gathered from our merchant base
• Negotiate with our partners and work collaboratively
• Operate closely with our product and partnership teams to sustainably drive our business objectives in the markets
• Engage with our payment method partners to resolve and collaborate on key compliance topics
• Communicate with our strategic Adyen merchants and partners to drive compliance
• Lead and drive operational process improvements to increase productivity and efficacy of the team
• Recruit talented team members
• Coach and mentor members of the team in the areas of compliance monitoring and non-compliance investigations
• Be an ambassador of the Adyen Formula

• At least 3-5 years of formal people management experience
• Worked in payment operations within the risk and compliance space for at least 7 years at a fintech/tech company
• Innovative, with strong problem-solving capabilities
• Able to define robust processes and procedures and improve operational workflows
• Experience in building effective working relationships with external partners and/or complex cross-functional partners
• Able to serve as an escalation point to varied card network compliance challenges
• Strong English written and verbal communication skills
• Must be willing to travel, both domestically and internationally where required

A detailed knowledge of card network rules is advantageous, but not mandatory