Payment Risk Operations Lead Job at Adyen (Amsterdam)

Payment Operations Team Lead

As a Payment Operations Team Lead at Ezypay, you will spearhead the management a...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Ezypay

Expiration Date

Until further notice

Requirements

5+ years of experience in payment operations, with at least 3 years in a supervisory or leadership role
Strong knowledge of payment processing systems, gateways, and compliance regulations
Exceptional analytical and problem-solving skills, with a keen attention to detail
Experience working in a fast-paced, high-growth environment
Demonstrated ability to lead teams effectively and foster a positive, collaborative work environment
Excellent verbal and written communication skills, with the ability to liaise with technical and non-technical stakeholders
Proficient in using Microsoft Office Suite and familiarity with data analysis tools

Job Responsibility

Lead and mentor the Payment Operations team, ensuring the team is well-equipped to achieve organizational goals
Oversee daily payment processing activities, ensuring accuracy, timeliness, and compliance with relevant regulations
Implement and optimize operational processes to increase efficiency and reduce errors in payment transactions
Manage complex payment issues and escalations to ensure prompt resolutions and maintain high customer satisfaction
Work collaboratively with IT, Finance, and other operations teams to integrate new payment solutions or enhancements seamlessly
Monitor key performance indicators (KPIs) to track team performance and suggest actionable improvements
Conduct regular training sessions for team members to ensure they stay updated with industry trends and regulatory changes
Provide coaching and mentoring to team members, offering consistent, actionable feedback and fostering an environment that supports continuous personal and professional development
Prepare and present performance reports to senior management, highlighting achievements and areas for development
Identify gaps and streamline processes to improve efficiency and reduce risks that enhance operational efficiency and support expansion across multiple APAC jurisdictions

What we offer

Generous salary package
Gym subsidies
Casual dress code
Flexible working arrangements (including work from home and remote)
Delicious office snacks
Guidance and mentoring from leaders within the business
Dynamic, positive work environment
Fantastic team culture

Fulltime

Apac Lead - Payment Method Compliance

We are looking for an experienced leader to head our Payment Method Compliance f...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

8+ years of experience in payments, fintech, or financial services, with deep expertise in card schemes, acquiring, or payment method compliance
Proven experience leading and developing globally distributed teams in fast-paced, high-growth environments
Strong working knowledge of card network rules (e.g., Visa, Mastercard) and experience engaging directly with schemes or alternative payment methods
prior network experience is a plus
Demonstrated ability to balance compliance requirements with commercial objectives, including experience influencing or challenging external partners to drive better outcomes
Experience working with regulators, financial institutions, and auditors across APAC markets
Strong operational and strategic mindset, with the ability to translate complex requirements into scalable processes and frameworks
Excellent stakeholder management and communication skills, with the ability to influence senior leadership internally and externally
Comfortable operating as an escalation point for complex, high-risk issues and making sound decisions under pressure
Willingness to travel internationally as needed

Job Responsibility

Lead, develop, and scale a high-performing, globally distributed team across APAC and beyond, setting clear goals and driving accountability against strategic objectives
Own and manage senior relationships with card networks (e.g., Visa, Mastercard) and payment methods, acting as the primary escalation point for complex compliance and risk matters
Translate card network rules (e.g., GARS, BRAM) and regulatory requirements into scalable, automated and operational processes that support sustainable business growth
Actively identify, challenge, and influence network or partner requirements that are misaligned with Adyen’s model, driving pragmatic and commercially viable outcomes
Represent Adyen externally in scheme forums, partner discussions, and industry engagements, advocating for policy evolution where needed
Oversee audits, regulatory exams, and partner reporting, ensuring high-quality and timely delivery across jurisdictions
Partner cross-functionally with Risk, Legal, Product, Engineering, Commercial, and Treasury to embed compliance into product design and strategic initiatives
Lead high-impact escalations, balancing regulatory expectations with customer and business impact
Drive continuous improvement across policies, controls, and tooling by identifying systemic gaps and implementing global enhancements
Strengthen knowledge sharing and education across the organization, increasing fluency in payment method compliance and risk

Fulltime

Global Payroll Operations Lead

We are seeking a highly experienced, results-oriented Global Payroll Operations ...

Location

Finland , Helsinki

Salary:

Not provided

Aiven Deutschland GmbH

Expiration Date

Until further notice

Requirements

8+ years of hands-on experience managing multi-country payroll (e.g., France, Italy, Ireland, Germany, Portugal, UK, Finland)
Proven expertise in international jurisdictions, including benefits-in-kind and third-party payments
Demonstrable success in end-to-end process design and managing system/vendor migrations
Experience in a fast-paced tech environment or consultancy focused on global HR/Payroll transformation
Exceptional project management skills to deliver complex projects on time
Fluency in English is essential

Job Responsibility

Define the vision and roadmap across our global entities
Manage timely, accurate, and compliant payroll for our 4 main European entities plus smaller global countries via local vendors
Assess current vendor partnerships and workflows to improve, automate, and simplify our approach
Determine where globally consistent policies are helpful and where local nuances take precedence
Work closely with the accounting team to ensure GL and monthly reporting are accurate, streamlined, and high-signal
Create standardized, easy-to-use SOPs and process maps
Recommend and execute improvements to current systems to increase efficiency and automation
Actively monitor payroll KPIs measuring accuracy, risk, and data quality
Build mitigation strategies to ensure our operational engine never slows down

What we offer

Participate in Aiven’s equity plan
Balance work and life with our hybrid work policy
Choose the equipment you need to set yourself up for success
Use your Professional Development Plan budget for learning opportunities
Receive holistic wellbeing support through our global Employee Assistance Program
Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
Enjoy country-specific benefits for our global cast

Manager, Payment Operations

The Payments Operations team is an integral part of WeTravel’s strategic growth ...

Location

Spain

Salary:

77000.00 - 87000.00 USD / Year

WeTravel

Expiration Date

Until further notice

Requirements

5+ years of experience in payments, risk or compliance operations in SaaS, marketplaces/platforms, eCommerce, online gaming/gambling, fintechs, payment processing
At least 2 years in direct people management
Advanced proficiency in both English and Spanish (C1 or higher), both written and verbal
Strong troubleshooting and problem-solving skills
Experience working with payment services providers
Familiarity with data analysis and visualisation
High self-motivation
A drive for continuous improvement, optimization of processes and upskilling of team members
Empathy, patience and passion to help our team members and our customers to succeed
Experience working with Customer Support teams

Job Responsibility

Manage the payment operations team: allocate tasks, hold regular 1:1s, track operational metrics, oversee projects and periodic tasks such as 1099-k filings
Handle critical payment escalations from customers
Collaborate with our Payment Service Providers to ensure seamless service
Conduct periodic reviews to ensure adherence to risk and compliance measures, and recommend improvements
Lead process improvements internally and with PSPs to drive efficiency and customer satisfaction
Be available on an occasional basis outside of standard working hours, including weekends, to address urgent payment-related matters

What we offer

Generous "Time to Recharge" policy — enjoy unlimited paid time off
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments
Work remotely for a maximum of 4 weeks per calendar year
Extensive paid family leave
Three paid volunteer days per year
2-week cross-functional onboarding program
Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment
Join an international, travel-loving team with a passion for adventure and innovation

Fulltime

Manager, Payment Operations

This is a cross-functional role, where you will collaborate with internal teams ...

Location

Netherlands , Amsterdam

Salary:

83000.00 - 93000.00 EUR / Year

WeTravel

Expiration Date

Until further notice

Requirements

5+ years of experience in payments, risk or compliance operations in SaaS, marketplaces/platforms, eCommerce, online gaming/gambling, fintechs, payment processing
At least 2 years in direct people management
Advanced proficiency in both English and Spanish (C1 or higher), both written and verbal
Strong troubleshooting and problem-solving skills
Experience working with payment services providers
Familiarity with data analysis and visualisation
High self-motivation
A drive for continuous improvement, optimization of processes and upskilling of team members
Empathy, patience and passion to help our team members and our customers to succeed

Job Responsibility

Manage the payment operations team: allocate tasks, hold regular 1:1s, track operational metrics, oversee projects and periodic tasks such as 1099-k filings
Handle critical payment escalations from customers
Collaborate with our Payment Service Providers
Conduct periodic reviews to ensure adherence to risk and compliance measures, and recommend improvements
Lead process improvements internally and with PSPs to drive efficiency and customer satisfaction
Be available on an occasional basis outside of standard working hours, including weekends, to address urgent payment-related matters or time-sensitive escalations

What we offer

Generous "Time to Recharge" policy — enjoy unlimited paid time off
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments
Work remotely for a maximum of 4 weeks per calendar year
Cycle-to-work scheme (Swapfiets subscription) or commuting reimbursement
Monday and Thursday team lunches and after-work social events
Beautiful office in central Amsterdam – rooftop garden and right by Rokin metro
Extensive paid family leave
Three paid volunteer days per year
2-week cross-functional onboarding program
Cutting-edge equipment and tools to set you up for success

Fulltime

Manager, Payment Operations

The Payments Operations team is an integral part of WeTravel’s strategic growth ...

Location

Brazil

Salary:

35000.00 - 42000.00 USD / Year

WeTravel

Expiration Date

Until further notice

Requirements

5+ years of experience in payments, risk or compliance operations in SaaS, marketplaces/platforms, eCommerce, online gaming/gambling, fintechs, payment processing
At least 2 years in direct people management
Advanced proficiency in both English and Spanish (C1 or higher), both written and verbal
Strong troubleshooting and problem-solving skills
Experience working with payment services providers
Familiarity with data analysis and visualisation
High self-motivation, with an ability to lead initiatives cross-functionally and cross-geographically
A drive for continuous improvement, optimization of processes and upskilling of team members
Empathy, patience and passion to help our team members and our customers to succeed

Job Responsibility

Manage the payment operations team: allocate tasks, hold regular 1:1s, track operational metrics, oversee projects and periodic tasks such as 1099-k filings
Handle critical payment escalations from customers, ensuring timely resolution and effective communication
Collaborate with our Payment Service Providers to ensure seamless service
Conduct periodic reviews to ensure adherence to risk and compliance measures, and recommend improvements
Lead process improvements internally and with PSPs to drive efficiency and customer satisfaction
Be available on an occasional basis outside of standard working hours, including weekends, to address urgent payment-related matters or time-sensitive escalations

What we offer

Generous "Time to Recharge" policy — enjoy unlimited paid time off
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments
Work remotely for a maximum of 4 weeks per calendar year
Extensive paid family leave
Three paid volunteer days per year
2-week cross-functional onboarding program
Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment
Join an international, travel-loving team with a passion for adventure and innovation

Fulltime

Manager, Payment Operations

The Payments Operations team is an integral part of WeTravel’s strategic growth ...

Location

United States

Salary:

125000.00 - 135000.00 USD / Year

WeTravel

Expiration Date

Until further notice

Requirements

5+ years of experience in payments, risk or compliance operations in SaaS, marketplaces/platforms, eCommerce, online gaming/gambling, fintechs, payment processing
At least 2 years in direct people management
Advanced proficiency in both English and Spanish (C1 or higher), both written and verbal
Strong troubleshooting and problem-solving skills
Experience working with payment services providers
Familiarity with data analysis and visualisation
High self-motivation
A drive for continuous improvement, optimization of processes and upskilling of team members
Empathy, patience and passion to help our team members and our customers to succeed
Comfortable contacting customers directly (via chat, email or phone/video call) when it is necessary to resolve complex escalations

Job Responsibility

Manage the payment operations team: allocate tasks, hold regular 1:1s, track operational metrics, oversee projects and periodic tasks such as 1099-k filings
Handle critical payment escalations from customers, ensuring timely resolution and effective communication with customers, internal teams and external partners
Collaborate with our Payment Service Providers to ensure seamless service to our customers and their clients
Conduct periodic reviews to ensure adherence to risk and compliance measures, and recommend improvements
Lead process improvements internally and with PSPs to drive efficiency and customer satisfaction
Be available on an occasional basis outside of standard working hours, including weekends, to address urgent payment-related matters or time-sensitive escalations

What we offer

US team members get 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages or a choice of plans that suit your needs
Employer-sponsored 401(k) plan with a 2% company match
Unlimited paid time off
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments
Work remotely for a maximum of 4 weeks per calendar year
Extensive paid family leave
Three paid volunteer days per year
2-week cross-functional onboarding program
Cutting-edge equipment and tools to set you up for success
Coverage for certain work-from-home (WFH) equipment

Fulltime

Manager, Payment Operations

The Payments Operations team is an integral part of WeTravel’s strategic growth ...

Location

Mexico

Salary:

85000.00 - 95000.00 USD / Year

WeTravel

Expiration Date

Until further notice

Requirements

5+ years of experience in payments, risk or compliance operations in SaaS, marketplaces/platforms, eCommerce, online gaming/gambling, fintechs, payment processing
At least 2 years in direct people management
Advanced proficiency in both English and Spanish (C1 or higher), both written and verbal
Strong troubleshooting and problem-solving skills
Experience working with payment services providers
Familiarity with data analysis and visualisation
High self-motivation, with an ability to lead initiatives cross-functionally and cross-geographically
A drive for continuous improvement, optimization of processes and upskilling of team members
Empathy, patience and passion to help our team members and our customers to succeed

Job Responsibility

Manage the payment operations team: allocate tasks, hold regular 1:1s, track operational metrics, oversee projects and periodic tasks such as 1099-k filings
Handle critical payment escalations from customers
Collaborate with our Payment Service Providers to ensure seamless service
Conduct periodic reviews to ensure adherence to risk and compliance measures, and recommend improvements
Lead process improvements internally and with PSPs to drive efficiency and customer satisfaction
Be available on an occasional basis outside of standard working hours, including weekends, to address urgent payment-related matters or time-sensitive escalations

What we offer

Generous "Time to Recharge" policy — enjoy unlimited paid time off
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year
Work remotely for a maximum of 4 weeks per calendar year
Extensive paid family leave
Three paid volunteer days per year
2-week cross-functional onboarding program
Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment
Join an international, travel-loving team with a passion for adventure and innovation

Fulltime

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Payment Risk Operations Lead

Job Description

Job Responsibility

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