Payment Resolution Specialist Jobs

New

Payment Resolution Specialist

Manually process payments and electronically process Electronic Data Interface (...

Location

United States , Seattle

Salary:

26.58 - 33.73 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Working knowledge of third-party payer explanation of benefits
working knowledge of health care billing process
understanding of CPT-4 and ICD-9 coding
working knowledge of the coordination of benefits
excellent verbal and written communication skills
proficiency and accuracy in operating a 10-key and a PC including spreadsheet software
strong customer service skills
ability to audit effectively
strong analytical and problem solving skills
ability to work with minimum supervision

Job Responsibility

Manually process payments and electronically process Electronic Data Interface (EDI) payment files to billing platforms
Resolve payments that are rejected from electronic posting files
Balance and reconcile posting to payment batches and to deposit
Credit balance resolution through audit and analysis
Communication with patients, third party payers, coworkers, via phone, and written correspondence to resolve unidentified payments, explanation of benefits and credit balances
Prepare bank deposit by encoding and balancing checks, classing funds to appropriate general ledger and deposit categories
Process satellite clinic deposit paperwork, class by location enter into cashbook validate receipts and collate
Open and sort mail and lockbox items, batch preparation, validate checks, compile for manual posting
Scanning, including preparation

What we offer

Competitive starting wages (DOE) and training to grow within the company
Paid holidays, vacation and sick time
Medical/Dental/Vision Insurance plans
Flexible health spending accounts: DCFSA and FSA
Health Savings Account - (HSA) for use with the high deductible health plan
Short and long term disability programs
Employer paid life insurance
401a and 403b retirement programs
Tuition Assistance for career growth and development
Bright Horizons programs for additional support with children, pets, dependent adults, and household needs

Fulltime

Tax Resolution Specialist

We are seeking a highly skilled and experienced Tax Resolution Specialist to joi...

Location

United States , Gaithersburg

Salary:

60000.00 - 120000.00 USD / Year

Lanigan Ryan

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting, Finance, or related field
Minimum of 5 years of relevant experience in tax resolution or controversy
Knowledge of the IRS collection process and common tax issues faced by individuals and businesses
Familiarity with IRS e-Services and other relevant online tax systems
Excellent communication and negotiation skills

Job Responsibility

Review and respond to IRS and state tax notices
Develop strategies for resolving tax disputes, including negotiating payment plans, offers in compromise, and penalty abatements
Conduct in-depth research using resources such as IRS publications, tax code, and court rulings
Analyze and interpret complex tax laws and regulations
Represent clients during tax audits and appeals
Collaborate with other team members to ensure comprehensive client service
Complete interest or penalty calculations
Maintain a strong knowledge of federal and state tax laws and regulations

What we offer

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Long-term disability insurance
Paid time off
Parental leave
Professional development assistance

Fulltime

Payment Operations Specialist

Dive into the world of payments here at Easygo, with a curious mind and a vigila...

Location

Australia , Melbourne

Salary:

Not provided

Easygo Gaming

Expiration Date

Until further notice

Requirements

Dynamic ability to adapt within an extremely fast-paced working environment
Critical thinking/problem-solving capabilities
High-level communication skills
Stakeholder management/engagement capabilities
Strong analytical skills with experience in evaluating payment conversion rates and costs
Familiarity with a variety of online payment aggregators, platforms, and gateway services
Ability to strategise and implement payment and fraud systems on a global scale
Proficiency with Microsoft Excel

Job Responsibility

Payment Monitoring & Issue Resolution: Monitor customer deposits and withdrawals to ensure uptime, accuracy and speed. Identify, investigate, and resolve payment-related issues, ensuring minimal disruption to customers
Payment Journey Optimisation: Collaborate internally and externally to improve deposit and withdrawal experience and performance, troubleshoot technical issues, and suggest improvements to streamline payment processes
Payment Support: Provide expert assistance to customer support and payment support regarding payment issues, including transaction disputes, failed or missing payments, and general deposit and withdrawal-related inquiries
Data Analysis & Reporting: Track payment trends, monitor transaction data for anomalies, and generate reports to help optimise payment strategies. Analyse payment success rates, transaction volume, and customer feedback to identify areas of improvement
Vendor & Partner Management: Liaise with third-party payment processors and service providers to resolve issues, and ensure high deposit and withdrawal acceptance rates
Process Improvement: Continuously assess and implement process improvements, both within the team and in collaboration with other departments, to improve payment processing efficiency and customer satisfaction
Documentation & Training: Develop and maintain documentation for payment processing workflows, troubleshooting guides, and operational procedures. Train new team members on payment systems and processes

What we offer

In-house baristas serving free coffee, tea, fresh juices, and smoothies
Daily catered breakfast and regular company-wide events
Snack walls and drink fridges on every floor
Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator
Access to our Employee Assistance Program for you and your loved ones
9,000+ courses on our Learning & Development platform
One paid volunteer day per year
Weekly Wednesday massages by professional masseuses
Team budgets for lunches and activities to celebrate achievements
Social sports teams and participation in Corporate Games

Fulltime

New

Payments Escalation Specialist

We’re looking for a Payments Escalation Specialist to join our Customer Operatio...

Location

United Kingdom , London

Salary:

Not provided

TINEY

Expiration Date

Until further notice

Requirements

2+ years experience in payments, financial services, or a similarly regulated industry, handling cases, disputes, or complaints
Strong customer communication skills, confident handling complex conversations by phone and in writing
Problem-solving mindset, with the judgement to apply policy consistently while providing excellent customer experience
Confidence working with financial data and reporting to ensure accuracy across multiple systems
Data analysis skills: able to work with spreadsheets, reconcile large and complex payments, and spot anomalies
Continuous optimisation: You come up with innovative and scalable solutions to day-to-day problems and suggest changes to processes to improve efficiency
Familiarity with fraud processes and collections processes

Job Responsibility

Case ownership: Taking end to end responsibility for escalated payments and billing cases, working directly with childminders, parents and local authorities by phone and in writing
Customer service: Provide clear timely and empathetic resolutions that help customers feel supported and informed throughout
Team guidance: Support frontline team members by advising on best practice
Payment reconciliations: Ensuring our customers are paid accurately and on time by reconciling large bulk payments we receive
Escalation reduction: Spot trends with repeated escalation, provide feedback to the Payments Team Lead and Supervisor to help prevent future escalated cases
Work with local authorities: Act as a point of contact for local authorities on payment related queries, build strong relationships and ensure accurate, timely information flows both ways
Iteration & Learning: Test, learn, and adapt – nothing is sacred if a better way is possible

What we offer

At home Workstation set up
Company Stock options
28 days paid leave ( including 4 days during our Christmas closedown)
Life and long term sickness insurance
Up to £5k of childcare contributions for working parents
A paid reflection day during your first month
A day off for your birthday
A paid sabbatical after 5 years of employment
Access to Self Space therapy sessions
Whole team social activities

Fulltime

New

Technical Product Specialist

We are seeking a dedicated and highly skilled Technical Product Specialist to jo...

Location

Canada , Markham

Salary:

Not provided

Randstad

Expiration Date

December 29, 2025

Requirements

Networking Experience: Proven experience in networking
Windows Server/Device Troubleshooting: Ability to troubleshoot Windows server, devices, printers, and firewalls
Development Experience: Some development experience with older languages for ERP systems (e.g., Basic, PVX, Pascal). Web development experience is not applicable
Payment Processing Experience: Experience with payment processing (e.g., Stripe, Shift4, Elavon, Freedom Pay, Moneris) as well as device installation and troubleshooting
Technical Systems Proficiency: Experience with Citrix, terminal services, and Windows server/workstations
POS Experience: Familiarity with Point of Sale (POS) systems
Years of Experience: 2+ years of experience in a technical support role, with a focus on troubleshooting and resolving client issues, including working with internal support teams
Operating Systems: Proficient in working with current, supported Windows operating systems, including Windows 10, Windows 11, and Server versions (e.g., Windows Server 2016, 2019, 2022)
Customer Service: 2-3 years of experience in customer service, with the ability to communicate technical concepts clearly to non-technical users
Multi-tasking & Prioritization: Ability to manage multiple tasks efficiently in a fast-paced environment, ensuring deadlines are met

Job Responsibility

Troubleshooting & Issue Resolution: Use your technical expertise to troubleshoot client issues, including activations, installations, printing problems, networking, hardware, and connectivity issues, ensuring timely resolutions
Escalation Point: Serve as a Tier 2 escalation point for the frontline support team, managing complex technical issues and guiding them to resolution
Client Liaison: Act as the primary point of contact between clients and the internal team, ensuring clear communication and high levels of client satisfaction
Collaboration: Work with cross-functional teams to expedite issue resolutions and deliver comprehensive solutions to clients
Client Communication: Keep clients informed of the status and progression of their issues through timely follow-ups and clear communication
Support Testing: Assist with testing and validating product features, ensuring that they meet high-quality standards and functional expectations
Afterhours Support: Participate in the after-hours rotation, providing ongoing technical support as required to maintain uninterrupted client service
Continuous Improvement: Stay current with product updates, new technologies, and industry trends, continually improving your skillset to better support our clients

What we offer

You will be part of a dynamic, high-growth team committed to delivering excellent products and services to our clients
You will have ample opportunities for career growth in a collaborative, fast-paced work environment

Fulltime

Retention Specialist

As a Retention Specialist, you’ll bring energy, assertiveness, and a client-firs...

Location

Poland , Krakow

Salary:

8100.00 - 10100.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Strong communication and influence skills, with the ability to collaborate across teams and present to stakeholders
Strong english skills both verbal and written with technical aptitude to effectively engage with disgruntled clients and conduct proactive outreach
Impeccable emotional intelligence and customer service skills including strong written and verbal communication
Ability to manage multiple clients, cases, and projects in a fast-paced environment
Background in client retention, account management, or customer success with measurable success
Solutions-oriented and proactive mindset with strong problem-solving skills
Adaptability and agility to comfortably navigate ambiguity and complexity with a flexible attitude that thrives in a fast-paced evolving environment
1–3 years of relevant retention experience in account management, support, or retention
Background in payment processing and/or software solutions
1-3 years preferred working in the payment processing and/or software solutions industries

Job Responsibility

Manage a high volume of inbound and outbound requests including Salesforce case assignment, email requests, At Risk detection and churn requests with professionalism, urgency, and empathy
Engage primarily our B and C client segments to understand their business needs, challenges, and reasons for dissatisfaction or cancellation in an attempt to retain business and bring the account to a healthy state
Proactive and reactive case management to outbound via telephone and email to conduct health checks on newly onboarded clients along with risk and escalation resolution to avoid churn
Collaborate cross-functionally with Sales, Support, and Client Success teams to research, resolve, and recover at-risk accounts
Present tailored solutions, product enhancements, or alternative pricing structures to retain clients and improve satisfaction
Negotiate cancellations and develop creative retention strategies to reduce churn and preserve recurring revenue
Document all client interactions, resolutions, and outcomes accurately in Salesforce using best practices in case management and prioritization of tasks
Meet performance activity targets and retention metrics to drive direct client engagement and identify trends and opportunities for improved revenue and rooftop retention and growth
Participate in proactive outreach campaigns targeting accounts showing early signs of disengagement
Maintain expert-level knowledge of SpotOn’s products, services, and value propositions to confidently position benefits to clients

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Accounting Technician

The Accounting Technician position facilitates and supports accounting in suppor...

Location

United States , St. Louis

Salary:

Not provided

Chickasaw Nation Industries, Inc (CNI)

Expiration Date

Until further notice

Requirements

Must be able to obtain government security clearance
Operational knowledge of standard office and accounting principles, practices and procedures
Working knowledge of various accounting processes with ability to analyze financial documents and reconcile accounts
Working knowledge of accounting records management and filing processes
Skilled proficiency in the use of computers and Microsoft Office Suite (i.e., Word, Excel, Outlook, PowerPoint, etc.) with ability to quickly grasp specialized automated systems
Proficient in the use of standard office equipment such as computers, 10-key adding machines / calculators, copiers, fax machines, telephone systems and office automation systems
Organized and detail-oriented with ability to plan and accomplish goals
Excellent verbal and written communications skills
Excellent customer service skills with ability to represent company in a positive and competent manner
Solid organization skills relevant to carrying out day-to-day responsibilities with ability to manage multiple priorities

Job Responsibility

Payoffs - Posts the recapture receivable payoff. Tracks and posts payoff checks received through the lockbox. Auto Posts payoff that was received through the lockbox. Posts the recapture receivable payoff and sends the Congratulations/NSF letters to debtors
Variety of escalations issues that need to be completed immediately
Daily mail/lockbox where they open, prepares/balances the WLB batch
Receives, sorts, documents, and routes various physical lockboxes received from mail/courier
Scans and uploads various financial documents into designated systems and open appropriate task(s)
Reconcile lockboxes
Researches/identifies missing account numbers/data for various transactions
Reviews and completes documents/logs for payment processing/funds transmittal
Posts and applies financial transactions to accounts
Reviews and prepares daily/monthly reports and route as necessary

What we offer

Medical
Dental
Vision
401(K) Immediate Vesting
Company Life Insurance
Short-Term and Long-Term Disability Insurance
Professional Development Assistance
Legal Aid Assistance Program
Family Planning / Fertility Assistance
Personal Time Off

Fulltime

Medical Accounts Receivable Specialist

This role is within the healthcare industry, where you will be crucial in assist...

Location

United States , Jeffersontown, Kentucky

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficient in Accounting Software Systems
Experience with ADP - Financial Services
Familiarity with CRM
Proficiency in Epic Software
Knowledge of ERP - Enterprise Resource Planning
Ability to handle Accounting Functions
Experience with Accounts Receivable (AR)
Proficient in Billing Functions
Capable of managing Cash Activity
Experience in Cash Handling

Job Responsibility

Oversee the processing of appeals by collecting necessary information and resubmitting claims
Manage the initiation of collection follow-ups for unpaid or rejected claims with the relevant Payer
Maintain a robust and positive relationship with team members and Payer representatives
Handle communication of payment or denial trending issues that impact revenue, to leadership
Take responsibility for reviewing unpaid claims and investigating reasons for payment delays
Handle the resolution of claim partial payments and denials with Payers
Engage insurance companies and attorneys to resolve any discrepancies and ascertain the status of bills to secure proper reimbursement
Review outstanding accounts receivables for assigned Payers and maintain the aging report
Ensure any necessary adjustments in accounts are processed accurately and promptly
Keep accurate customer credit records and process customer credit applications efficiently

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Payment Resolution Specialist

American Nursing Care

Location:
United States, Seattle

Category:
Finance

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 17, 2025

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