Payment/rent coordinator

• Guide clients through program criteria, application steps, documentation requirements, and court-related processes, both over the phone and in person
• Walk applicants through local rent assistance websites, offering support and clear explanations
• Complete and review intake and housing forms to verify client information
• obtain and check required supporting documents (e.g., proof of income, housing ledgers, property manager W-9s)
• Maintain familiarity with up to five different grant programs referencing detailed checklists to provide accurate and consistent service
• Collaborate closely with case managers to process a high volume of applications, moving clients from waiting list to approval efficiently
• Prepare payment requests and supporting documentation for supervisor approval (checks issued directly to landlords/property managers)
• Communicate with landlords/property managers as needed to validate information and ensure timely payment processing
• Vigilantly review applications for potential errors or fraud, escalating questionable cases for further review
• Maintain accurate records, update case notes, and ensure data privacy and security at each step
• Support overall program operations and ensure a friendly, welcoming environment for all participants

• Prior experience in a customer-facing, administrative, ideally within human services, non-profit, or housing assistance environments
• Excellent interpersonal and verbal communication skills
• ability to provide compassionate, friendly service even in challenging or stressful situations
• Proficient with computers
• comfortable navigating multiple web portals, compiling digital forms, and referencing program guides
• Strong organizational skills
• comfortable with repetitive, process-driven work that requires accuracy and attention to detail
• Able to learn and distinguish the requirements of multiple grant programs
• references helpful guides and checklists accurately
• High integrity and professionalism with sensitive client information
• skilled at identifying inconsistencies or potential fraud
• Collaborative, team-oriented work style
• able to coordinate with case managers and supervisors effectively

Bilingual or multilingual candidates are encouraged to apply (preferred but not required)

• Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
• Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan