Payment Partner Lead

• Effectively manage and oversee day-to-day operations for queue management, staffing needs and scheduling
• Maintain subject matter expertise and handle escalated and/or urgent cases or issues when necessary
• Track Core Operations metrics
• Advise on best practices
• coach, mentor, and develop a partner team through leaders/trainers on the partner side
• Be approachable in your leadership by creating an open environment
• Visualize and facilitate long-term initiatives and new strategies, best practices, or processes to improve Core Operations metrics
• Hold self accountable for individual or team goals specific to the function
• Identify, recommend, and implement tool, system, process, or policy changes to improve team performance
• Delegate and prioritize effectively to ensure that individual or team time is focused on high-impact needs
• Ability to quickly define a problem or challenge, evaluate potential solutions and execute an effective decision
• Lead procedure and workflow changes that may impact multiple teams and/or regions with the support of your manager
• Accurately identify and escalate compliance risks and opportunities to the Payments Management
• Lead projects to simplify relatively complex operational problems within diverse cross-functional groups
• Respond to real time queries on the channel
• Be the ambassador of Airbnb Culture and Values

• Bachelor’s Degree or Technical Equivalent
• Risk operations experience in fraud prevention, risk mitigation, chargebacks, dispute management and pre-arbitration
• Strong systems thinker
• Superior communication skills both written and verbal
• Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually
• Strong ability to think clearly and rationally in order to understand logical connections between various data points
• Strong problem-solving skills with an emphasis in adaptability and resilience
• Ability to clearly articulate compliance requirements to a non-compliance audience
• Ability to work closely and build trust with management, your team and other teams
• Exceptional organization and process management ability
• High level of personal integrity, interest in payments as evidenced by related work experience, proven dedication to excellence, leadership qualities and a flexible, creative, innovative approach to problem solving
• Ability and desire to work in a fast-paced environment
• Familiarity with SQL and data querying skills is a huge preference

Familiarity with SQL and data querying skills is a huge preference

• bonus or incentives
• one or more equity programs
• benefits
• Employee Travel Credits