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Payment Operations

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Column

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Location:
United States , San Francisco

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Category:

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Contract Type:
Not provided

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Salary:

75000.00 - 85000.00 USD / Year

Job Description:

Payment Operations is a critical pillar of delivering a best-in-class banking experience for our customers. As an early member of this growing team, you’ll help scale Column’s payment operations function—from developing robust internal processes to providing white-glove support for payment-related customer requests. You’ll be directly responsible for investigating and resolving issues across ACH, wires, checks, international payments, Real Time Payments “RTP”, and FedNow, while partnering with internal teams and other financial institutions to ensure timely and accurate resolution. This is a high-impact, cross-functional role with the opportunity to influence how we build a modern operations function from the ground up.

Job Responsibility:

  • Design and implement systems to optimize, automate, and scale our operational workload using technical skills like Retool, SQL, Python, and Javascript
  • Operate and continuously improve Column’s end-to-end payment operations processes, spanning ACH, wire, RTP, FedNow, and checks
  • Manage the payment operations queue—triaging, investigating, and resolving both customer and external bank inquiries
  • Develop and maintain key performance metrics and dashboards to track the health and efficiency of operations
  • Partner with Engineering, Business, Compliance, Risk, and Customer teams to ensure consistent, accurate, and compliant resolution of issues
  • Document processes, playbooks, and internal knowledge to enable onboarding and future scale
  • Contribute to ongoing risk management by identifying operational risks and suggesting process or tooling improvements

Requirements:

  • Bachelor’s degree - preferably in Computer Science, Data Science or related field
  • Lightweight technical skills (SQL, Javascript, Python) with an aptitude to learn quickly
  • Familiarity with NACHA operating rules, wire transfer standards, and payment processing concepts
  • Strong written and verbal communication skills
  • Highly organized and able to manage competing priorities in a fast-paced environment
  • Strong customer empathy and a bias for action
  • Excited to roll up your sleeves and build from scratch, with minimal oversight
What we offer:
  • Comprehensive health, dental, and vision plans
  • Comprehensive family planning and fertility benefits via partnership with Carrot
  • Up to $2,000 (post-tax) monthly rent subsidy for employees living within 2 miles of Column’s office
  • FSA and HSA account options
  • 401k plan, including self-directed brokerage options
  • Flexible time-off policy
  • 100% paid parental leave
  • Up to $4,500 in annual reimbursements for backup childcare
  • Catered lunches and dinners for SF employees
  • Commuter benefits
  • Regular team building events, including annual offsite

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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