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Payment Operations is a critical pillar of delivering a best-in-class banking experience for our customers. As an early member of this growing team, you’ll help scale Column’s payment operations function—from developing robust internal processes to providing white-glove support for payment-related customer requests. You’ll be directly responsible for investigating and resolving issues across ACH, wires, checks, international payments, Real Time Payments “RTP”, and FedNow, while partnering with internal teams and other financial institutions to ensure timely and accurate resolution. This is a high-impact, cross-functional role with the opportunity to influence how we build a modern operations function from the ground up.
Job Responsibility:
Design and implement systems to optimize, automate, and scale our operational workload using technical skills like Retool, SQL, Python, and Javascript
Operate and continuously improve Column’s end-to-end payment operations processes, spanning ACH, wire, RTP, FedNow, and checks
Manage the payment operations queue—triaging, investigating, and resolving both customer and external bank inquiries
Develop and maintain key performance metrics and dashboards to track the health and efficiency of operations
Partner with Engineering, Business, Compliance, Risk, and Customer teams to ensure consistent, accurate, and compliant resolution of issues
Document processes, playbooks, and internal knowledge to enable onboarding and future scale
Contribute to ongoing risk management by identifying operational risks and suggesting process or tooling improvements
Requirements:
Bachelor’s degree - preferably in Computer Science, Data Science or related field
Lightweight technical skills (SQL, Javascript, Python) with an aptitude to learn quickly
Familiarity with NACHA operating rules, wire transfer standards, and payment processing concepts
Strong written and verbal communication skills
Highly organized and able to manage competing priorities in a fast-paced environment
Strong customer empathy and a bias for action
Excited to roll up your sleeves and build from scratch, with minimal oversight
What we offer:
Comprehensive health, dental, and vision plans
Comprehensive family planning and fertility benefits via partnership with Carrot
Up to $2,000 (post-tax) monthly rent subsidy for employees living within 2 miles of Column’s office
FSA and HSA account options
401k plan, including self-directed brokerage options
Flexible time-off policy
100% paid parental leave
Up to $4,500 in annual reimbursements for backup childcare
Catered lunches and dinners for SF employees
Commuter benefits
Regular team building events, including annual offsite