Payment Operations Job at Column (San Francisco)

Payment Operations Specialist

As Payment Operations specialist you will be monitoring our payments engine and ...

Location

Estonia , Tallinn

Salary:

Not provided

Conclusive Financial

Expiration Date

Until further notice

Requirements

Exceptional written and spoken English
2+ years of experience in Payment Operations within a regulated environment (fintech/banking/other financial services)
Empathy for customer problems and a drive to solve their issues
You are a quick learner
Strong communicator and able to work across teams and functions
Computer literacy
Basic SQL skills

Job Responsibility

Execute daily payment operations: process incoming and outgoing transactions, assist Customer Operations with payment-related queries, and ensure timely follow-ups on operational actions
Monitor payment activity to identify discrepancies, unusual trends, or potential escalation items
Manage operational escalations from Customer Operations: troubleshoot failed or delayed payments, investigate missing funds, and coordinate offboarding or fund movement during customer closure
Define and monitor payment health metrics such as speed of acceptance/withdrawal, manual work items, and customer error rates
Maintain and enhance operational documentation payment processes, partner-specific procedures, and escalation playbooks
Contribute to incident management document incident details, coordinate with partners, and act as subject-matter expert (SME) for payment-related issues
Drive process and tooling improvements by identifying recurring issues and working with Product, Engineering, and Compliance to enhance both internal tools and customer-facing flows
Prepare and maintain training materials and onboarding content for payment operations tasks, ensuring coverage, consistency, and team growth

What we offer

A competitive startup package with stock options that vest monthly after a one-year cliff
Brand new office in Tallinn (Kalamaja)
Flexible working hours
A flexible approach to working remotely - 2 remote days per week allowed
Private health insurance
All the usual office facilities, including free tea, coffee & snacks
Dog-friendly office
Bike parking and showers

Senior Payments Operations Manager

As Senior Payments Operations Manager for Procedures, Standards & GTM Readiness,...

Location

United States

Salary:

188000.00 - 235000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of experience in payments, fintech, or financial services, with a focus on operations, enablement, or process management
Proven success in building and scaling operational payment processes across complex, cross-functional organizations
Deep understanding of pay-ins, payouts, operational workflows, forecasting, and exception management, including regulatory, compliance, and policy requirements
Demonstrated ability to translate strategy and policy into actionable, scalable operations
Strong collaboration and stakeholder management skills across Product, Risk, Compliance, Finance, and Operations teams
Analytical and structured thinker with a bias for execution and continuous improvement
Excellent communicator, able to simplify complex concepts and influence effectively across all levels of the organization

Job Responsibility

Operational Enablement & Execution: Partner cross-functionally to operationalize core workflows for Airbnb’s payments platform—including third-party payments, unpaid payouts, blocked third-party payments, dormant accounts, liens, garnishments, and escheatment—ensuring each has clear ownership, documented processes, appropriate tooling, and reliable execution with defined performance metrics and SLAs
Collaborate cross-functionally with Product, Risk, Compliance, Partnerships, Treasury, Customer Support, FP&A, and regional teams to align on workflow design, tooling needs, volume projections, resource planning, and budgeting
Balance control and experience, ensuring operational processes meet policy, risk, and compliance requirements while minimizing friction for guests and hosts
Identify and implement optimization opportunities across money-movement operations, leveraging automation, AI, and data insights to improve accuracy, speed, and scalability
Close ownership gaps by establishing clear accountability, measurable SLAs, and consistent global execution standards
Develop playbooks, procedures, and escalation paths that define how payments operations are executed and governed across markets and teams
May eventually lead directly or indirectly a team of people to enable and execute operations
Policies, Procedures & Standards: Define and maintain clear policies and procedures that guide payment operations, ensuring ownership, consistency, and compliance globally
Embed controls into everyday work so processes meet legal and regulatory requirements without adding unnecessary friction
Keep policies and procedures current and simple, updating them as products, markets, or regulations evolve, and ensuring teams know how to apply them in daily operations

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Head of Payments Operations

PhorestPay is one of the fastest-growing and most strategically important parts ...

Location

Ireland

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, or risk, including senior leadership experience
Deep expertise in payments processing, merchant acquiring, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models in fast-growing environments
Highly data-driven with strong KPI design and analytical decision-making
Strong stakeholder leader and excellent collaborator with the ability to influence without authority and inspire cross-functional alignment
A people-first values-led leader who develops talent, builds future leaders, and nurtures a collaborative, high-trust team culture
Strategic Leadership and strong executive presence, balancing customer experience, aligning risk and commercial outcomes

Job Responsibility

Set the global payments & risk operations strategy, ensuring reliability, compliance, and best-in-class customer experience across all regions
Lead, mentor, and grow a team of payments operations specialists, fostering a high-trust, high-performance culture
Influence and uplift regional teams through strong cross-functional relationships, coaching, and clear operating expectations
Collaborate deeply with Product, R&D, and Customer Operations to embed payments and risk into the full customer journey
Build a data-driven operational framework that improves resilience, efficiency, and regional capability
Own and manage strategic relationships with key payments partners (e.g., Stripe), managing contracts, performance, and governance
Accountable for global operational performance across key metrics such as: Merchant onboarding (e.g., Time to First Transaction, adoption/attach rate), Fraud & risk outcomes (fraud rate, chargebacks, revenue protection), Payment reliability & efficiency (success rates, automation adoption, incident reduction), Customer experience indicators (payments-related VoC themes and issue resolution)
Lead: Global incident management and operational governance, Continuous improvement, automation, and workflow optimisation, Accuracy, accessibility, and analytical use of payments data, Strategic initiatives that keep PhorestPay ahead of industry and regulatory trends

What we offer

private healthcare
2 Wellness Days
an employee assistance program
a free online GP service
competitive Compensation
an Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
a bike to work scheme

Payment Operations Specialist

Dive into the world of payments here at Easygo, with a curious mind and a vigila...

Location

Australia , Melbourne

Salary:

Not provided

Easygo Gaming

Expiration Date

Until further notice

Requirements

Dynamic ability to adapt within an extremely fast-paced working environment
Critical thinking/problem-solving capabilities
High-level communication skills
Stakeholder management/engagement capabilities
Strong analytical skills with experience in evaluating payment conversion rates and costs
Familiarity with a variety of online payment aggregators, platforms, and gateway services
Ability to strategise and implement payment and fraud systems on a global scale
Proficiency with Microsoft Excel

Job Responsibility

Payment Monitoring & Issue Resolution: Monitor customer deposits and withdrawals to ensure uptime, accuracy and speed. Identify, investigate, and resolve payment-related issues, ensuring minimal disruption to customers
Payment Journey Optimisation: Collaborate internally and externally to improve deposit and withdrawal experience and performance, troubleshoot technical issues, and suggest improvements to streamline payment processes
Payment Support: Provide expert assistance to customer support and payment support regarding payment issues, including transaction disputes, failed or missing payments, and general deposit and withdrawal-related inquiries
Data Analysis & Reporting: Track payment trends, monitor transaction data for anomalies, and generate reports to help optimise payment strategies. Analyse payment success rates, transaction volume, and customer feedback to identify areas of improvement
Vendor & Partner Management: Liaise with third-party payment processors and service providers to resolve issues, and ensure high deposit and withdrawal acceptance rates
Process Improvement: Continuously assess and implement process improvements, both within the team and in collaboration with other departments, to improve payment processing efficiency and customer satisfaction
Documentation & Training: Develop and maintain documentation for payment processing workflows, troubleshooting guides, and operational procedures. Train new team members on payment systems and processes

What we offer

In-house baristas serving free coffee, tea, fresh juices, and smoothies
Daily catered breakfast and regular company-wide events
Snack walls and drink fridges on every floor
Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator
Access to our Employee Assistance Program for you and your loved ones
9,000+ courses on our Learning & Development platform
One paid volunteer day per year
Weekly Wednesday massages by professional masseuses
Team budgets for lunches and activities to celebrate achievements
Social sports teams and participation in Corporate Games

Fulltime

Banking & Payments Operations Analyst

Join us as a Banking & Payments Operations Analyst, where you'll support the Pay...

Location

Isle of Man , Douglas

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Accurate data-input skills
Ability to work under pressure
Previous office experience

Job Responsibility

Support with day-to-day payments initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise
Monitoring the banks payment operations to ensure that they are conducted in an efficient and effective manner and comply with the relevant regulatory requirements
Collaboration with teams across the bank to align and integrate payments processes
Identification of areas for improvement and providing recommendations for change in payments processes
Development and implementation of payments procedures and controls to mitigate risks and maintain operational efficiency
Development of reports and presentations on payments performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice in payments Services
Participation in projects and initiatives to improve payments efficiency and effectiveness

What we offer

Wellness rooms
On-site cafeterias
Fitness centers
Tech-equipped workstations

Fulltime

Payment Operations Specialist

We are looking for a Payment Operations Specialist to innovate and grow with us....

Location

United States , Portsmouth

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

2+ years of prior experience in Treasury, Cash Management, Operations, or Banking
Propensity for team collaboration and positive attitude in the face of urgent, critical tasks
Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates
You enjoy multi-tasking, learning multi-disciplinary skills, and thrive on learning new
Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight
Strong communication (verbal/written) and customer service skills
Ability to perform self-guided research using a variety of internal tools, phone, and email
Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties
Be ready and willing to adapt to positive change in a dynamic, growing environment
Proficiency utilizing the Microsoft Office Suite, especially Excel

Job Responsibility

Develop a deep understanding of Paymode payment processing, funding methods, Client trends, and business needs
Prioritize payment processing and Client delight within every assigned task
Collaborate with team members on innovation, process improvements, and problem solving
Utilize your sense of urgency during critical processing to ensure payments are delivered on time, every time
Analyze and assess Client payments and funding while providing succinct and clear communication internally and externally
Perform additional ancillary tasks
Processing outbound supplier payments for our B2B payment network
Processing domestic and foreign payment exceptions
Ensuring check payments are managed and adjusted
Handling international payment inquiries

Fulltime

Director, Payments Operations

As the Director, Payment Operations, you'll be responsible for accelerating paym...

Location

United States , Concord

Salary:

135000.00 - 150000.00 USD / Year

Tripleseat

Expiration Date

Until further notice

Requirements

5-7+ years of experience in payments operations, embedded payments, fintech, or SaaS payments environments
Experience managing and mentoring high-performing teams, with a hands-on and collaborative leadership style
Demonstrated experience supporting payment operations, partner management, and scaling payments infrastructure
Working knowledge of the payments lifecycle, payment systems, and risk & compliance requirements
Experience working with payment processors and integrated payments solutions
Ability to operate effectively cross-functionally and manage relationships with multiple internal and external stakeholders
Analytical and detail-oriented, with comfort using data to inform operational decisions
Experience improving operational processes to increase team efficiency and consistency
Alignment with Tripleseat's company values and commitment to fostering a collaborative, customer-focused work environment

Job Responsibility

Leadership and management of the Payments Operations and Activations team, including hiring, coaching, performance management, and professional development
Own payments activation velocity, time-to-live from software closed won, and operational drivers of payments attach and volume expansion
End-to-end embedded payments operations ownership, ensuring integrated payments function reliably from enrollment all the way to reconciliation
Management of day-to-day relationships and escalations with payment processors, serving as the primary point of contact for operational matters and driving accountability with processors
Definition and enforcement of processor workflows, KPIs, and SLAs for merchant application approvals, support issue escalations, and dispute management
Lead and support payment initiatives, including new payments launches, processor integrations, and merchant migrations - balancing payments economics vs. friction with partners
Tracking and analysis of payments key results, translating data into actionable insights and recommendations for leadership
Partner cross-functionally with Product, Engineering, and Customer Operations teams to ensure alignment and operational excellence
Build and improve operational processes and documentation to support business growth and team effectiveness
Identification of operational inefficiencies and implementation of process improvements to enhance payment performance

What we offer

Competitive Medical, Dental, and Vision Insurance
Company Paid Life Insurance, Short- and Long-Term Disability Plans
401(k) with Company Match
Parental Leave
Flexible Paid Time Off
Pet Insurance

Fulltime

Director of Cards Operations

BrainFinance is a leading financial technology company that provides responsible...

Location

Canada , Montreal

Salary:

115000.00 - 120000.00 USD / Year

BrainFinance

Expiration Date

Until further notice

Requirements

University degree in Business Administration, Operations Management, Finance, or a related field
an MBA or advanced degree is highly preferred
2 years of experience in IT project management
Significant experience in payment/card operations, ideally in leadership roles within the financial services or fintech sectors
Strong knowledge of credit card processing, industry regulations, and compliance frameworks, including VISA rules and PCI-DSS (Payment Card Industry Data Security Standard)
Proven experience in product development and vendor ecosystem management, ensuring seamless integration and alignment with business objectives
Demonstrated ability to enhance operational efficiency and optimize processes in a customer-centric environment.

Job Responsibility

Lead and manage cross-functional teams of specialists (technology, operations, compliance, finance, and vendor partners) in the design, deployment, and administration of payment platforms, software, and data systems
Serve as the key escalation and delivery point for executives and partners, ensuring transparent communication of risks, progress, and overall program health
Champion change initiatives, compliance programs, and audit preparation efforts to ensure regulatory alignment and operational resilience
Plan, organize, direct, control, and evaluate the activities related to payment programs, including BIN sponsorship, product readiness, partner integration, and go-live execution
Develop and implement policies, procedures, and governance frameworks to ensure effective management of electronic payment systems and card lifecycle operations
Meet with internal stakeholders and external partners to define system requirements, technical specifications, budgets, and delivery timelines
Evaluate performance through KPIs, dashboards, and executive reporting, ensuring continuous improvement in customer adoption, spend, risk, and fraud management
Oversee and control program budgets, forecasts, reporting, and expenditures to ensure financial and operational efficiency
Supervise, and guide analysts, engineers, program managers, and vendor resources, ensuring ongoing training, professional development, and adherence to best practices.

What we offer

Group Insurance (Health and Dental)
Retirement Savings Plan (RSP)
Virtual healthcare
Employee Assistance Program (EAP)
Additional Days off (Moving day, Birthday, 5 personal days)
Health and Wellness Program
Office perks: Event Coordinator responsible for social activities, 5-7, snacks provided, yoga and meditation room
Paid subscription to training tools
Benefits for public transportation (Bixi, Opus)
Modern open plan office with pin pong, and pool table

Fulltime

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Payment Operations

Job Description

Job Responsibility

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