Payment Operations Team Lead Job at Ezypay (Kuala Lumpur)

Team Lead - Onboarding Operations

Adyen is seeking a results-driven leader to manage the APAC Onboarding Operation...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Experienced leader with 1-4 years of people management in operations or compliance within financial services or payments
Skilled at managing regional delivery while collaborating with global peers and leadership
Deep knowledge of KYC, KYB, and CDD practices, including regulatory requirements across APAC markets
Proven ability to lead transformation and implement scalable operational improvements
Analytical and structured, with strong experience using data to guide decisions
Confident communicator who builds alignment across Compliance, Product, and Commercial teams
Comfortable representing APAC at a global level, contributing to strategic discussions and process standardization
Pragmatic, proactive, and outcome-oriented in solving operational challenges

Job Responsibility

Lead and develop the APAC Onboarding Operations team, ensuring quality, speed, and compliance across all markets
Drive regional execution in APAC, building scalable, compliant frameworks aligned with Adyen’s global onboarding strategy
Collaborate with global peers and leadership to shape the future of onboarding operations, sharing regional insights and co-developing global standards
Lead process transformation and automation projects to improve efficiency and control across regions
Use operational data to monitor performance, identify patterns, and deliver measurable improvements
Maintain audit readiness through strong documentation, clear ownership, and consistent application of policies
Partner with Compliance, Product, and Commercial teams to resolve bottlenecks and balance risk with business impact
Represent APAC in global leadership discussions, ensuring regional needs are understood and reflected in global decisions
Develop a high-performing team culture rooted in accountability, clarity, and continuous improvement

Senior Payments Operations Manager

As Senior Payments Operations Manager for Procedures, Standards & GTM Readiness,...

Location

United States

Salary:

188000.00 - 235000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of experience in payments, fintech, or financial services, with a focus on operations, enablement, or process management
Proven success in building and scaling operational payment processes across complex, cross-functional organizations
Deep understanding of pay-ins, payouts, operational workflows, forecasting, and exception management, including regulatory, compliance, and policy requirements
Demonstrated ability to translate strategy and policy into actionable, scalable operations
Strong collaboration and stakeholder management skills across Product, Risk, Compliance, Finance, and Operations teams
Analytical and structured thinker with a bias for execution and continuous improvement
Excellent communicator, able to simplify complex concepts and influence effectively across all levels of the organization

Job Responsibility

Operational Enablement & Execution: Partner cross-functionally to operationalize core workflows for Airbnb’s payments platform—including third-party payments, unpaid payouts, blocked third-party payments, dormant accounts, liens, garnishments, and escheatment—ensuring each has clear ownership, documented processes, appropriate tooling, and reliable execution with defined performance metrics and SLAs
Collaborate cross-functionally with Product, Risk, Compliance, Partnerships, Treasury, Customer Support, FP&A, and regional teams to align on workflow design, tooling needs, volume projections, resource planning, and budgeting
Balance control and experience, ensuring operational processes meet policy, risk, and compliance requirements while minimizing friction for guests and hosts
Identify and implement optimization opportunities across money-movement operations, leveraging automation, AI, and data insights to improve accuracy, speed, and scalability
Close ownership gaps by establishing clear accountability, measurable SLAs, and consistent global execution standards
Develop playbooks, procedures, and escalation paths that define how payments operations are executed and governed across markets and teams
May eventually lead directly or indirectly a team of people to enable and execute operations
Policies, Procedures & Standards: Define and maintain clear policies and procedures that guide payment operations, ensuring ownership, consistency, and compliance globally
Embed controls into everyday work so processes meet legal and regulatory requirements without adding unnecessary friction
Keep policies and procedures current and simple, updating them as products, markets, or regulations evolve, and ensuring teams know how to apply them in daily operations

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Head of Risk & Control for Payments Operations - Asia South & JANA Cluster

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that help cl...

Location

Malaysia , Penang

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10-15 years relevant experience
Significant experience in Operational Risk and/or Payment Operations
Ability to manage through influence to drive implementation across a global organization
Knowledge of business-related products and/or processes, specially related to Operational Risk Events, Loss Capture System Reporting and policy requirements
Outstanding communication and presentation skills required.
Track record leading Control related projects and programs.
Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior leaders both in the business, corporate functions as well as the Operations, Business and Technology environments
Ability to produce results against tight deadlines and navigate ambiguity
Bachelor’s/Master’s degree in business, Economics & Finance, or related discipline.

Job Responsibility

Responsible for managing payment risk teams for the Asia South & JANA Cluster
Manage the risk and controls within the payment Operations lifecycle. Ensure known issues are captured with action plans
Ensure the Payment Operations MCA appropriately captures the Risks, Controls and severity
Overall responsibility for leading the operational risk events cycle, which includes the capture, escalation and management of operational risk events
Lead business level programs to address themes of operational risks events and to prescribe preventative and detective controls to prevent reoccurrence, including advocating and working with product to fund changes.
Work with business, operations and technology, and any unit responsible for a control (URC) that lead to an Operational Risk Event to ensure remedial actions are taken, included in thematic programs addressing causes and track progress
Shape and define governance model for Asia South & JANA Payments Operations risk that covers sub product and cluster oversight
Lead in operational risk event reduction senior forums, working groups and committees across Asia South & JANA
Development of business level procedures that makes sure that Operational Risk Data is captured consistently and timely in the Loss Capture System (LCS) and ORE Central
Prepare reports for senior management

What we offer

Resources to meet your unique needs
Empowerment to make healthy decisions
Financial well-being support
Opportunity for career growth at a global financial institution.

Fulltime

Head of Payments Operations

PhorestPay is one of the fastest-growing and most strategically important parts ...

Location

Ireland

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, or risk, including senior leadership experience
Deep expertise in payments processing, merchant acquiring, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models in fast-growing environments
Highly data-driven with strong KPI design and analytical decision-making
Strong stakeholder leader and excellent collaborator with the ability to influence without authority and inspire cross-functional alignment
A people-first values-led leader who develops talent, builds future leaders, and nurtures a collaborative, high-trust team culture
Strategic Leadership and strong executive presence, balancing customer experience, aligning risk and commercial outcomes

Job Responsibility

Set the global payments & risk operations strategy, ensuring reliability, compliance, and best-in-class customer experience across all regions
Lead, mentor, and grow a team of payments operations specialists, fostering a high-trust, high-performance culture
Influence and uplift regional teams through strong cross-functional relationships, coaching, and clear operating expectations
Collaborate deeply with Product, R&D, and Customer Operations to embed payments and risk into the full customer journey
Build a data-driven operational framework that improves resilience, efficiency, and regional capability
Own and manage strategic relationships with key payments partners (e.g., Stripe), managing contracts, performance, and governance
Accountable for global operational performance across key metrics such as: Merchant onboarding (e.g., Time to First Transaction, adoption/attach rate), Fraud & risk outcomes (fraud rate, chargebacks, revenue protection), Payment reliability & efficiency (success rates, automation adoption, incident reduction), Customer experience indicators (payments-related VoC themes and issue resolution)
Lead: Global incident management and operational governance, Continuous improvement, automation, and workflow optimisation, Accuracy, accessibility, and analytical use of payments data, Strategic initiatives that keep PhorestPay ahead of industry and regulatory trends

What we offer

private healthcare
2 Wellness Days
an employee assistance program
a free online GP service
competitive Compensation
an Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
a bike to work scheme

Lead Operations Executive

Join Our Team as an Operations Team Leader! Are you a motivated and organised pr...

Location

United Kingdom , Bromley

Salary:

35000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong sense of motivation and initiative
Excellent organisational and customer service skills
Meticulous attention to detail
Ability to adapt in a fast-paced, dynamic environment
Knack for prioritisation
Knowledge of documentary credits (a plus)
Proficiency in Excel and experience with data management tools
Familiarity with MS Office products (Word, PowerPoint, etc.)
Experience with containerized shipments

Job Responsibility

Supervise and support staff members to maintain efficient daily operations
Coordinate task assignments and track progress to meet shipping deadlines and uphold quality standards
Oversee containerized and bulk vessel shipments from start to finish
Ensure compliance with booking schedules and documentation requirements
Tackle issues related to container delays, damages, or misrouting
Foster smooth communication between purchasing and sales teams regarding shipping schedules
Maintain accurate records of purchase orders, sales orders, and shipment statuses
Collaborate with line manager to allocate purchases and shipments effectively
Manage agreed allocations in company's software system (Airtable)
Prepare post-calculation reports (P&L) upon order completion

What we offer

Equal opportunities employer
Inclusive environment
Support for reasonable adjustments

Fulltime

Customer Support Team Lead

The Support Lead is a new role within Lightyear and will oversee the Support & P...

Location

Estonia , Tallinn

Salary:

Not provided

Conclusive Financial

Expiration Date

Until further notice

Requirements

5+ years’ experience in customer support or operations, ideally in a regulated financial firm or fintech
Proven experience leading and developing support or operations teams
Strong grasp of KPIs, performance tracking, and continuous improvement
Solid understanding of customer operations and related areas like KYC, KYB, FinCrime, Product, and Compliance
Hands-on experience streamlining workflows, reducing contact volumes, and improving efficiency
Skilled in using data and dashboards to identify issues and drive better outcomes
Experience with quality reviews, coaching, and feedback loops
Comfortable working cross-functionally to align processes and priorities
Strong operational judgment with attention to accuracy, speed, and customer impact
Curious, proactive mindset focused on scalable, customer-centered solutions

Job Responsibility

Lead, coach, and inspire the Support team to deliver exceptional customer experiences
Build a collaborative, accountable, high-performance culture
Create clarity in expectations, KPIs, and success metrics for the team and individual contributors
Perform regular 1:1s, team ceremonies and performance reviews when needed, providing structured feedback and clear paths for growth
Support career development and internal progression through mentoring, skill-building, and recognition
Oversee daily support and payment operations for accuracy, empathy, and compliance
Manage core metrics: response time, first touch resolution rate, and customer satisfaction
Implement new operational efficiency and quality frameworks with trackable performance KPIs that build accountability and trust
Drive efficiency and contact reduction through root-cause analysis and process improvement
Partner with Product, Engineering, and Compliance to create scalable, seamless customer journeys and drive tangible improvements to customer outcomes

What we offer

A competitive startup package with stock options that vest monthly after a one-year cliff
Brand new office in Tallinn (Kalamaja)
Flexible working hours
A flexible approach to working remotely (2 remote days per week)
Private health insurance
All the usual office facilities, including free tea, coffee & snacks
Dog-friendly office
Bike parking and showers

Business and Customer Operations Lead

Blockchain.com is connecting the world to the future of finance. As the most tru...

Location

Ghana

Salary:

Not provided

Blockchain

Expiration Date

Until further notice

Requirements

Bachelor's degree
Interest in and familiarity with digital asset and regulated financial industries
Entrepreneurial mindset with excellent attention to detail and follow-through
Experience and proven track record in the Ghanaian market leading regulated operations, business development, and/or account management
Experience managing and scaling a team
Ability to work a flexible full-time schedule to coordinate with global stakeholders
Excellent organizational and workload management skills, including verbal, written, and interpersonal communication skills
Ability to creatively deconstruct complex problems and develop precise plans of action

Job Responsibility

Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes
Collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies
Manage relationships with high-value customers to foster loyalty and engagement
Maintain business relationships with banks, payment partners, and other essential stakeholders for seamless operational flow
Create and implement innovative strategies to improve operational standards, shape the business framework, and drive execution
Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share
Support Blockchain.com marketing, community outreach, and operational initiatives in Ghana
Participate in new product and service development, driving product-market fit
Maintain active dialogue with the digital asset industry and Ghanaian community to understand and meet market needs
Manage other responsibilities assigned by the General Manager, Africa

What we offer

Bonus scheme based on both company and individual performance
Opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry
Unlimited vacation policy
Apple equipment
Work from Anywhere Policies: You can work remotely from anywhere in the world for up to 20 days per year

Fulltime

Payments Target Operating Model, Director

The Payments Target Operating Model Director is a senior level position vital in...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant experience within the Payments environment
broad and comprehensive understanding of the Payments business
thorough understanding of the operational environment
significant managerial experience
ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
ability to work unsupervised and adjust priorities quickly as circumstances dictate
exceptional communication skills and ability to influence
demonstrated analytical skills
strategic thinker and ability to link the dots
demonstrated problem-solving and decision-making skills

Job Responsibility

Responsible for execution of programs that deliver a scalable defined Target Operating Model
ensure continuous alignment between product strategy and operational productivity and risk objectives
act as horizontal lead for product decisioning and design
develop a sustainable holistic model that identifies, prioritises, and executes productivity, scale, modernisation, and risk reduction initiatives
engage across PDS, Partnership team and broader organisation to explore partnership opportunities
ensure execution acceleration through robust planning and dynamic unblocking of issues
ensure systematic incorporation of key firm and Services wide objectives into Target Operating Model

What we offer

Competitive base salary (annually reviewed)
hybrid working model (up to 2 days working at home per week)
additional benefits supporting well-being, living well, and saving well

Fulltime

Payment Operations Team Lead

Ezypay

Location:
Malaysia , Kuala Lumpur

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 09, 2026

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