Payment Operations Specialist

• Processing (input, control, monitoring, and approval) of payment orders from HSBC customers: outgoing/incoming, domestic/international, return of funds, cover matching management, etc.
• Authorization seeking with branch concerning account restrictions, liquidity availabilities, signature verification High Risk Countries, etc.
• Updating the procedures/manuals – upon Team Leader / Manager request
• Co-operation in solving all complaints issues connected to payment activities
• Providing practical training and support for new joiners/cross-trained staff
• Active participation in initiatives which may lead to process simplification or automation
• Team Leader back-up
• Preparing reports on Team Leader’s request
• Replying on Interface emails and requests
• Providing support for other teams in Department when required
• Regular monitoring of queues and assigning team members to tasks accordingly
• Timely escalation of all technical problems or incidents
• Monitoring of team’s generic mailbox

• Payments or Finance experience and knowledge
• Commercial orientation combined with a customer driven approach
• IT literacy
• Professional experience in shared services environment would be an asset
• At least communicative English language skills (B2 – minimum)
• Hebrew Language skills- mandatory
• Analytical reasoning capabilities
• Strong organizational, interpersonal and communications skills
• Systems skills
• Ability to work within international environment
• Ability to work under time pressure

Professional experience in shared services environment would be an asset

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking