Payment Operations Specialist, Robert Half

Robert Half

Location:
United States, Needham

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a meticulous Payment Operations Specialist II to join our team in Needham, Massachusetts. In this long-term contract role, you will play a key part in ensuring the smooth operation of payment processes and related banking functions. This position offers an excellent opportunity to contribute to a collaborative team environment while maintaining compliance with industry regulations and standards.

Job Responsibility:

Oversee daily payment operations, including research, analysis, and processing of check and Automated Clearing House (ACH) exception items
Conduct reviews of positive pay files, lockbox transactions, sweeps, and other payment services to ensure accuracy and adherence to policies
Process incoming and outgoing wire transfers while performing quality control checks on account setups and maintenance
Monitor monthly reports and verify data to maintain compliance with banking regulations
Stay informed about industry fraud trends and security risks to minimize losses for the bank and its customers
Assist in training team members and updating procedures to comply with state and federal regulations
Provide support for customer inquiries and resolve issues related to deposit accounts in a timely manner
Collaborate on payment operations projects, including system upgrades, testing, and documentation of workflows
Cross-train with other operations specialists to ensure seamless workflow during absences
Maintain strong relationships with vendors and service providers to uphold operational standards

Requirements:

Minimum of 3 years of experience in payment operations or related banking functions
Proficiency in Automated Clearing House (ACH) processes and exception reporting
Strong understanding of cash management products, bank regulations, and compliance standards
Exceptional problem-solving and decision-making abilities with keen attention to detail
Ability to work independently while contributing to a team-oriented environment
Excellent verbal and written communication skills, with a focus on customer advocacy
Skilled in using Office applications, including Word, Excel, Visio, and PowerPoint
Flexibility to adapt to evolving processes and technologies while maintaining high ethical standards

What we offer:

Medical, vision, dental, and life insurance
Disability insurance
401(k) plan
Access to top jobs
Competitive compensation
Free online training

Additional Information:

Job Posted:
July 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Payment Operations Specialist