Payment Operations Specialist Jobs

Easygo Gaming

Location:
Australia, Melbourne

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Dive into the world of payments here at Easygo, with a curious mind and a vigilant eye. Joining us as a Payment Operations Specialist will bolster your career as you will initially be an individual contributor helping Easygo transition into a hypergrowth phase as we expand our brands/products into more regulated global markets. Become an integral part of a growing Payments team where bringing ideas to the table is encouraged and the opportunity to take full ownership of projects will be supported.

Job Responsibility:

Payment Monitoring & Issue Resolution: Monitor customer deposits and withdrawals to ensure uptime, accuracy and speed. Identify, investigate, and resolve payment-related issues, ensuring minimal disruption to customers
Payment Journey Optimisation: Collaborate internally and externally to improve deposit and withdrawal experience and performance, troubleshoot technical issues, and suggest improvements to streamline payment processes
Payment Support: Provide expert assistance to customer support and payment support regarding payment issues, including transaction disputes, failed or missing payments, and general deposit and withdrawal-related inquiries
Data Analysis & Reporting: Track payment trends, monitor transaction data for anomalies, and generate reports to help optimise payment strategies. Analyse payment success rates, transaction volume, and customer feedback to identify areas of improvement
Vendor & Partner Management: Liaise with third-party payment processors and service providers to resolve issues, and ensure high deposit and withdrawal acceptance rates
Process Improvement: Continuously assess and implement process improvements, both within the team and in collaboration with other departments, to improve payment processing efficiency and customer satisfaction
Documentation & Training: Develop and maintain documentation for payment processing workflows, troubleshooting guides, and operational procedures. Train new team members on payment systems and processes

Requirements:

Dynamic ability to adapt within an extremely fast-paced working environment
Critical thinking/problem-solving capabilities
High-level communication skills
Stakeholder management/engagement capabilities
Strong analytical skills with experience in evaluating payment conversion rates and costs
Familiarity with a variety of online payment aggregators, platforms, and gateway services
Ability to strategise and implement payment and fraud systems on a global scale
Proficiency with Microsoft Excel

Nice to have:

Familiarity with the regulatory landscape of online payments and fraud in various regions
Experience in the Payments industry, Gambling industry, E-commerce industry (Global), Online retail (Payments), Fintech or with PSPs (Payment Service Providers)
Bachelor's or Master’s degree in Business, IT or a related field

What we offer:

In-house baristas serving free coffee, tea, fresh juices, and smoothies
Daily catered breakfast and regular company-wide events
Snack walls and drink fridges on every floor
Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator
Access to our Employee Assistance Program for you and your loved ones
9,000+ courses on our Learning & Development platform
One paid volunteer day per year
Weekly Wednesday massages by professional masseuses
Team budgets for lunches and activities to celebrate achievements
Social sports teams and participation in Corporate Games
Easygo branded swag
Birthday and work anniversary gift vouchers, plus a chance to win prizes
Company-wide talks with key partners such as Everton FC and Team Sauber in Formula 1
Office visits from big-name streamers
Meet Ambassadors like Alex Pereira, Israel Adesanya
Ballots for exclusive tickets to events like Formula 1, UFC, and more sporting and music events

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Payment Operations Specialist