Payment Operations Specialist Jobs

Payment Operations Specialist

Dive into the world of payments here at Easygo, with a curious mind and a vigila...

Location

Australia , Melbourne

Salary:

Not provided

Easygo Gaming

Expiration Date

Until further notice

Requirements

Dynamic ability to adapt within an extremely fast-paced working environment
Critical thinking/problem-solving capabilities
High-level communication skills
Stakeholder management/engagement capabilities
Strong analytical skills with experience in evaluating payment conversion rates and costs
Familiarity with a variety of online payment aggregators, platforms, and gateway services
Ability to strategise and implement payment and fraud systems on a global scale
Proficiency with Microsoft Excel

Job Responsibility

Payment Monitoring & Issue Resolution: Monitor customer deposits and withdrawals to ensure uptime, accuracy and speed. Identify, investigate, and resolve payment-related issues, ensuring minimal disruption to customers
Payment Journey Optimisation: Collaborate internally and externally to improve deposit and withdrawal experience and performance, troubleshoot technical issues, and suggest improvements to streamline payment processes
Payment Support: Provide expert assistance to customer support and payment support regarding payment issues, including transaction disputes, failed or missing payments, and general deposit and withdrawal-related inquiries
Data Analysis & Reporting: Track payment trends, monitor transaction data for anomalies, and generate reports to help optimise payment strategies. Analyse payment success rates, transaction volume, and customer feedback to identify areas of improvement
Vendor & Partner Management: Liaise with third-party payment processors and service providers to resolve issues, and ensure high deposit and withdrawal acceptance rates
Process Improvement: Continuously assess and implement process improvements, both within the team and in collaboration with other departments, to improve payment processing efficiency and customer satisfaction
Documentation & Training: Develop and maintain documentation for payment processing workflows, troubleshooting guides, and operational procedures. Train new team members on payment systems and processes

What we offer

In-house baristas serving free coffee, tea, fresh juices, and smoothies
Daily catered breakfast and regular company-wide events
Snack walls and drink fridges on every floor
Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator
Access to our Employee Assistance Program for you and your loved ones
9,000+ courses on our Learning & Development platform
One paid volunteer day per year
Weekly Wednesday massages by professional masseuses
Team budgets for lunches and activities to celebrate achievements
Social sports teams and participation in Corporate Games

Fulltime

Head of Payments Operations

PhorestPay is one of the fastest-growing and most strategically important parts ...

Location

Ireland

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, or risk, including senior leadership experience
Deep expertise in payments processing, merchant acquiring, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models in fast-growing environments
Highly data-driven with strong KPI design and analytical decision-making
Strong stakeholder leader and excellent collaborator with the ability to influence without authority and inspire cross-functional alignment
A people-first values-led leader who develops talent, builds future leaders, and nurtures a collaborative, high-trust team culture
Strategic Leadership and strong executive presence, balancing customer experience, aligning risk and commercial outcomes

Job Responsibility

Set the global payments & risk operations strategy, ensuring reliability, compliance, and best-in-class customer experience across all regions
Lead, mentor, and grow a team of payments operations specialists, fostering a high-trust, high-performance culture
Influence and uplift regional teams through strong cross-functional relationships, coaching, and clear operating expectations
Collaborate deeply with Product, R&D, and Customer Operations to embed payments and risk into the full customer journey
Build a data-driven operational framework that improves resilience, efficiency, and regional capability
Own and manage strategic relationships with key payments partners (e.g., Stripe), managing contracts, performance, and governance
Accountable for global operational performance across key metrics such as: Merchant onboarding (e.g., Time to First Transaction, adoption/attach rate), Fraud & risk outcomes (fraud rate, chargebacks, revenue protection), Payment reliability & efficiency (success rates, automation adoption, incident reduction), Customer experience indicators (payments-related VoC themes and issue resolution)
Lead: Global incident management and operational governance, Continuous improvement, automation, and workflow optimisation, Accuracy, accessibility, and analytical use of payments data, Strategic initiatives that keep PhorestPay ahead of industry and regulatory trends

What we offer

private healthcare
2 Wellness Days
an employee assistance program
a free online GP service
competitive Compensation
an Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
a bike to work scheme

New

Banking specialist - payments ch

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

Switzerland , Bioggio

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

At least 2-3 years of experience in Back Office Payments or similar
Capability to work autonomously in a highly challenging, fast-paced and complex environment
High flexibility and willingness to learn
Good team player
Excellent communication and organization skills
Proficiency in English and German (B2)

Job Responsibility

Execute the daily activity on payments transactions (order entry, validation and collateral activities) regarding domestic and international commercial payments in line with the standard market rules (swift/sepa/target/sic format, cut-off times, etc)
Manage the investigation activity towards correspondent banks / ordering banks / beneficiary banks, in strict cooperation with Clients
Analyse the pending cash open items assigned to Payments Team and take all the necessary steps to close the open positions with correspondent banks
Cooperate / communicate with clients and counterparties efficiently
Be involved proactively in the continuous improvement of processes and automation in order to guarantee the best service and client experience

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Payments Escalation Specialist

We’re looking for a Payments Escalation Specialist to join our Customer Operatio...

Location

United Kingdom , London

Salary:

Not provided

TINEY

Expiration Date

Until further notice

Requirements

2+ years experience in payments, financial services, or a similarly regulated industry, handling cases, disputes, or complaints
Strong customer communication skills, confident handling complex conversations by phone and in writing
Problem-solving mindset, with the judgement to apply policy consistently while providing excellent customer experience
Confidence working with financial data and reporting to ensure accuracy across multiple systems
Data analysis skills: able to work with spreadsheets, reconcile large and complex payments, and spot anomalies
Continuous optimisation: You come up with innovative and scalable solutions to day-to-day problems and suggest changes to processes to improve efficiency
Familiarity with fraud processes and collections processes

Job Responsibility

Case ownership: Taking end to end responsibility for escalated payments and billing cases, working directly with childminders, parents and local authorities by phone and in writing
Customer service: Provide clear timely and empathetic resolutions that help customers feel supported and informed throughout
Team guidance: Support frontline team members by advising on best practice
Payment reconciliations: Ensuring our customers are paid accurately and on time by reconciling large bulk payments we receive
Escalation reduction: Spot trends with repeated escalation, provide feedback to the Payments Team Lead and Supervisor to help prevent future escalated cases
Work with local authorities: Act as a point of contact for local authorities on payment related queries, build strong relationships and ensure accurate, timely information flows both ways
Iteration & Learning: Test, learn, and adapt – nothing is sacred if a better way is possible

What we offer

At home Workstation set up
Company Stock options
28 days paid leave ( including 4 days during our Christmas closedown)
Life and long term sickness insurance
Up to £5k of childcare contributions for working parents
A paid reflection day during your first month
A day off for your birthday
A paid sabbatical after 5 years of employment
Access to Self Space therapy sessions
Whole team social activities

Fulltime

Payments Specialist

As a Payments Specialist at Equals Group, you will be working as part of a dedic...

Location

United Kingdom , London

Salary:

Not provided

Equals Group PLC

Expiration Date

Until further notice

Requirements

Attention to detail and an understanding of risk
Knowledge and practical experience of MS Office (Word, Excel and Outlook)
Good organisational and time management skills
Excellent telephone manner
Good communication and interpersonal skills
The ability to work as part of a team
Numeracy and literacy skills
Practical experience of MS Office (Word, Excel and Outlook)

Job Responsibility

Responsible for processing client payment transactions in a timely manner, to meet cut-off times, and managing any exceptions
Processing payment returns in relation to non-accepted payments, received outside of business risk appetite
Setting up new beneficiary payment instructions
Ensuring all intra company treasury payments are processed and settled on time
Ensuring that processes and procedures relating to payments are adhered to
Working cooperatively with peers and other departments, keeping appropriate individuals informed at all times
Conducting root cause analysis and providing ongoing recommendations / solutions to improve processes and efficiencies
Undertaking any other reasonable duties / projects which may be required from time to time

What we offer

25 days holiday per year + your birthday off
Opportunities for progression, development and learning new skills - £250 towards the cost of learning & development
Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere
GetActive with Aviva - Health and Wellbeing discounts on services and products
Interbank currency rates on travel money and international transfers
Bupa Private Healthcare
Free Eye Test and £50 up to the cost of glasses
EAP Service - Mental Health Services
Life Assurance Policy - x3 annual salary
Contributory pension scheme

Payments Processing Junior Specialist

Join us as a Payments Processing Junior Specialist and you will be responsible f...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree in finance or economics or equivalent experience in financial sector
Excellent communication skills in English and Hungarian
Analytical skills
Internship in banking or finance or experience in cash processing
Knowledge of SWIFT system and messages (especially MX pacs.008/009 messages and their MT equivalents MT103/202)
Previous work experience with banking systems
Fundamental comprehension of financial industry regulations

Job Responsibility

Process all regular, restricted and legal transfers, including payments, receivables, trade transactions, liquidity flows
Ensure transactions are processed efficiently and reconciled effectively
Evaluate and recommend solutions to problems through data analysis, technical experience and precedent
Anticipate and respond to requests for deliverables with internal and external clients and vendors
Contribute to and collaborate with cash and trade operations projects as needed
Develop comprehension of how the cash and trade operations team interacts with others in accomplishing objectives

What we offer

Cafeteria Program
Home Office Allowance
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to learning and development programs, online course libraries and upskilling platforms
Flexible work arrangements
Career progression opportunities across geographies and business lines

Fulltime

Cross Border Payments Product Specialist

We are looking to hire an outstanding Product Manager within the Cross Border Pa...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Extensive experience (over 10 years) in product management in the financial services space, specifically within Cash Management or Payments
demonstrated expertise in cross-border payments, strong understanding of correspondent banking and key FMIs across Asian markets
proven track record of driving significant business growth, managing large-scale product initiatives, and achieving commercial success
experience in structuring and executing complex, high-value client deals and a strong understanding of the sales cycle for institutional products
exceptional ability to understand client needs, identify commercial opportunities including using data, and negotiate complex deals
tech savvy and in-depth knowledge of payment rails (e.g., SWIFT, APIs, real-time payment networks), payment processing technologies, and operational best practices in a high-volume time-sensitive processing environment
strong financial acumen with experience managing P&L, forecasting, and driving revenue optimization for a product line
experience operating within a highly regulated environment, with a strong understanding of compliance and risk management within payments.

Job Responsibility

Drive the WorldLink product strategy for the Asia clusters and product solutioning of complex deals
provide product expertise and related support for key WorldLink deals across the entire sales cycle, implementation, and ongoing client satisfaction
work with Sales/Coverage teams to identify opportunities and build client pipelines, target ecosystems and new cross currency flows that leverage WorldLink capabilities
manage and influence the end-to-end product lifecycle, champion innovative features, simplify processes and develop new capabilities to ensure a robust and competitive offering
drive key KPIs, P&L, and operational metrics to ensure targets are met or exceeded across the clusters
develop, influence and drive key internal and external stakeholder relationships to drive WorldLink growth, adoption, and seamless implementation
maintain deep expertise in the cross-border payments landscape, competitive dynamics, and emerging trends
leverage insights to inform strategy, identify growth, and position Citi as a market leader
appropriately assess risk when business decisions are made and apply sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Fulltime

Operations Specialist

Are you an organized and detail-oriented professional with a knack for operation...

Location

United Kingdom , London

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Passionate about customer service with 1-2 years of direct experience
Takes initiative and makes things happen
Ability to build successful relationships at all levels
Comfortable holding people accountable and saying no when appropriate
Clear and positive communicator
Has attention to detail
Excellent time management and organizational skills
Proactive self-starter, plans and manages workload of self, able to work under pressure
Excellent IT skills

Job Responsibility

Responsible for coach payments - accuracy, timeliness, discrepancies & issues, coach questions
Coach contracts & SOWs – as well as contract renewals for existing coaches
Conduct IR35 checks in the UK and equivalent checks for other countries
Keep in-house systems up to date and accurate
Support regional coach network manager as requested for payment, contracting and other employment related issues
Oversee completion of onboarding tasks and proactively manage new coaches through the process
Maintain and update systems and reports including status updates and changes to start dates
Communicate with new coaches and coach network teams to ensure alignment on upcoming programs
Conduct required background checks to be compliant with local regulations
Set up IT/email and systems access for new coaches

What we offer

Your own world class Coach
Personalized Learning and Development budget
Regular team social events
Flexible working hours
Contribution to a wellbeing app
A weekly wellbeing hour and much more!
Competitive benefit package

Fulltime

Payment Operations Specialist

Conclusive Financial

Location:
Estonia , Tallinn

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 23, 2025

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