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Payment Operation Specialist

· Job Posted May 15, 2026
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Job Description

We are seeking a highly skilled and motivated Payments Operations Specialist with a strong technical and data-oriented background to join our Payments team. The ideal candidate will bring hands-on experience in payment flows, system behavior, and integrations, with the ability to investigate issues, analyze data, and support daily operations in a fast-paced environment.

Job Responsibility

  • Support daily operations of payment products, ensuring smooth functionality and optimal performance
  • Investigate and resolve payment-related issues across gateways, acquirers, and payment methods
  • Analyze payment data to identify trends, anomalies, and improvement opportunities (e.g., declines, approval rates)
  • Collaborate with cross-functional teams (Product, R&D, Finance, NOC) to resolve escalations and improve processes
  • Work closely with external partners (PSPs, acquirers and alternative payment providers) to ensure seamless operations and efficient issue resolution
  • Support and monitor payment integrations, including API-based flows, ensuring correct implementation and ongoing stability
  • Assist in managing payment flows, including authorization, capture, refunds, and 3DS authentication
  • Contribute to process improvements and automation initiatives to enhance efficiency

Requirements

  • At least 2+ years of hands-on experience in payment flows and payment operations (mandatory)
  • Bachelor's degree in industrial engineering, Business Administration, Economics, or a related field
  • Strong experience with SQL and Excel
  • Familiarity with payment gateways, APIs, and integration flows
  • Experience with BI tools (e.g., QlikSense) – advantage
  • Strong analytical and problem-solving skills with high attention to detail
  • Ability to work independently and manage multiple tasks in a dynamic environment
  • Excellent verbal and written communication skills

Nice to have

Experience with BI tools (e.g., QlikSense)

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