Payment Application Representative I Job at STAFFVIRTUAL (Manila)

Payment Application Representative I

As a Payment Application Representative I, you will be responsible for the timel...

Location

Philippines , Cebu City

Salary:

Not provided

STAFFVIRTUAL

Expiration Date

Until further notice

Requirements

1+ year of experience in accounts receivable, payment processing, data entry, or a related financial role
Phone support experience
Strong attention to detail and organizational skills
Basic understanding of accounting principles and practices
Proficient in Microsoft Office, particularly Excel
Ability to work independently and as part of a team
Effective written and verbal communication skills

Job Responsibility

Provide phone support, including handling inbound and outbound calls, responding to inquiries, and delivering timely, professional assistance for customer payments
Apply customer payments to appropriate accounts and invoices in a timely and accurate manner
Research and resolve unidentified payments, short pays, overpayments, and misapplied cash
Reconcile daily cash receipts and ensure all discrepancies are resolved
Collaborate with the Accounts Receivable and Customer Service teams to resolve account issues
Maintain customer records by updating payment data and notations in the system
Assist in month-end closing procedures as needed
Generate and maintain reports related to cash application
Respond promptly to inquiries from internal departments regarding payment status and issues
Support continuous improvement initiatives within the department

What we offer

Competitive compensation and benefits package
HMO coverage starting on Day 1 with free dependent coverage
De minimis and allowances
Paid time offs
Company-provided work setup (laptop, monitor, accessories)
Training, career growth, and global exposure
A collaborative and supportive team culture

Fulltime

Payment Application Representative I

As a Payment Application Representative I, you will be responsible for the timel...

Location

Philippines , Manila

Salary:

Not provided

STAFFVIRTUAL

Expiration Date

Until further notice

Requirements

1+ year of experience in accounts receivable, payment processing, data entry, or a related financial role
Phone support experience
Strong attention to detail and organizational skills
Basic understanding of accounting principles and practices
Proficient in Microsoft Office, particularly Excel
Ability to work independently and as part of a team
Effective written and verbal communication skills

Job Responsibility

Provide phone support, including handling inbound and outbound calls, responding to inquiries, and delivering timely, professional assistance for customer payments
Apply customer payments to appropriate accounts and invoices in a timely and accurate manner
Research and resolve unidentified payments, short pays, overpayments, and misapplied cash
Reconcile daily cash receipts and ensure all discrepancies are resolved
Collaborate with the Accounts Receivable and Customer Service teams to resolve account issues
Maintain customer records by updating payment data and notations in the system
Assist in month-end closing procedures as needed
Generate and maintain reports related to cash application
Respond promptly to inquiries from internal departments regarding payment status and issues
Support continuous improvement initiatives within the department

What we offer

Competitive compensation and benefits package
HMO coverage starting on Day 1 with free dependent coverage
De minimis and allowances
Paid time offs
Company-provided work setup (laptop, monitor, accessories)
Training, career growth, and global exposure
A collaborative and supportive team culture

Fulltime

Payment Application Representative II

The Payment Application Representative II is responsible for performing more adv...

Location

Philippines , Cebu City

Salary:

Not provided

STAFFVIRTUAL

Expiration Date

Until further notice

Requirements

2+ years of experience in accounts receivable, cash application, or related finance role
Advanced understanding of payment types and reconciliation practices
Experience working with ERP systems (e.g., NetSuite, SAP, Oracle)
Proficiency in Microsoft Excel and data entry
Strong analytical and problem-solving skills
Excellent attention to detail and organizational ability
Strong interpersonal and communication skills

Job Responsibility

Accurately apply a high volume of customer payments (ACH, credit card, wire transfers, lockbox, checks) to the correct accounts and invoices
Investigate and resolve complex issues including misapplied payments, short pays, overpayments, and unapplied cash
Research customer account discrepancies and communicate resolutions with internal teams or clients
Reconcile daily bank deposits and ensure system accuracy
Assist in month-end closing tasks and reporting requirements
Create and maintain documentation of standard procedures and improvements
Train or guide Payment Application Rep I team members when needed
Partner with billing, collections, and customer service departments to resolve open items
Identify process improvement opportunities and participate in system upgrades or automation projects
Maintain confidentiality and compliance with internal controls and audit standards

What we offer

Competitive compensation and benefits package
HMO coverage starting on Day 1 with free dependent coverage
De minimis and allowances
Paid time offs
Company-provided work setup (laptop, monitor, accessories)
Training, career growth, and global exposure
A collaborative and supportive team culture

Fulltime

PFS Representative I

Performs self-pay collections or third-party billing/collections which includes ...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

High School diploma or General Education Degree (GED) required
One (1) year of related experience such as medical billing or third-party collection, or customer service in a hospital, payer, or physician setting
Technical experience in CMS/Medicaid regulations and/or commercial payer billing requirements
Minimum one (1) years’ experience in a windows environment, including Excel

Job Responsibility

Performs self-pay collections or third-party billing/collections which includes a complex review of billing and collection activities
Resolves problems and demonstrates complete understanding of payer and/or patient requirements to ensure timely and accurate payment
Makes independent decisions based on the needs of the patients and/or payer situations
Assists management in maintaining or reducing account receivable (AR) days to meet industry standards and improve organizational cash flows
Ensures UB04 and HCFA 1500 claims and/or self-pay patient accounts are billed in a timely, complete, and accurate manner in accordance with appropriate guidelines
Provides information regarding patient accounts in response to inquiries, safeguarding confidential information in verbal replies and correspondence
Demonstrates understanding of the entire revenue cycle
Provides routine daily internal and external interface with unit/department management and staff, other service areas, information systems, physicians, physicians’ office staff, patients, software/hardware vendors, and third-party payers in order to resolve patient concerns, disputes, and billing audits in order to receive payment
Assists with problem solving, inquiries, and customer interaction to ensure positive results
Researches and analyzes any correspondence received related to assigned accounts

Fulltime

PFS Representative I

In a high call volume setting, performs self-pay collections which include compl...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

High School diploma or General Education Degree (GED)
One (1) year of related experience such as medical billing or third-party collection, or customer service in a hospital, payer, or physician setting
Technical experience in CMS/Medicaid regulations and/or commercial payer billing requirements
Minimum one (1) years’ experience in a windows environment, including Excel

Job Responsibility

Performs self-pay collections which include complex review of billing and collections activities
Resolves and researches any potential coverage to ensure timely and accurate payment
Processes payments, sets up payment arrangements, and offers financial assistance
Explains charges, services, and hospital privacy regarding payment of bills
Provides technical assistance to set up MyChart access, and answers inquiries submitted through MyChart
Works assigned work queues in a timely manner
Assists management in maintaining or reducing account receivable (AR) days
Ensures UB04 and HCFA 1500 claims and/or self-pay patient accounts are billed in a timely, complete, and accurate manner
Provides information regarding patient accounts in response to inquiries
Provides routine daily internal and external interface with unit/department management and staff, other service areas, information systems, physicians, physicians’ office staff, patients, software/hardware vendors, and third-party payers

Fulltime

Patient Service Representative I Hospital

Creates the initial electronic health record that serves as the foundation of th...

Location

United States , Trion

Salary:

20.80 - 31.20 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Graduate
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
Strong attention to detail and accuracy
Excellent customer service skills in a variety of situations
Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns
Excellent communication (written & verbal), customer service and interpersonal skills
Educate patients on the insurance coverage aspect of their care
Interact with physicians and their staff to resolve issues related to patient care
Collect and manage payments including cash payments and follow security related to cash handling
Strong understanding and comfort level with computer systems

Job Responsibility

Creates the initial electronic health record that serves as the foundation of the patient medical record
Prevents creation of duplicate medical records
Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care
Checks in and registers patients
obtains and verifies complete demographic, guarantor, and insurance information
discusses and collects co-pays and other out-of-pocket patient responsibilities
Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with HIPAA
Knows insurance basics and recognizes commercial and government plans
Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed
Understands and discusses financial information and obligations with patients

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Parttime

Patient Service Representative I Hospital

Creates the initial electronic health record that serves as the foundation of th...

Location

United States , Rome

Salary:

20.80 - 31.20 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Graduate
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
Strong attention to detail and accuracy
Excellent customer service skills in a variety of situations
Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns
Excellent communication (written & verbal), customer service and interpersonal skills
Educate patients on the insurance coverage aspect of their care
Interact with physicians and their staff to resolve issues related to patient care
Collect and manage payments including cash payments and follow security related to cash handling
Strong understanding and comfort level with computer systems

Job Responsibility

Creates the initial electronic health record that serves as the foundation of the patient medical record
Prevents creation of duplicate medical records
Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient
Checks in and registers patients
obtains and verifies complete demographic, guarantor, and insurance information
discusses and collects co-pays and other out-of-pocket patient responsibilities
Maintains complete confidentiality regarding patient personal/financial information and medical records
Knows insurance basics and recognizes commercial and government plans
Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed
Understands and discusses financial information and obligations with patients

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance

Fulltime

Patient Service Representative I Hospital

Department: 13549 Enterprise Revenue Cycle - Floyd Medical Center GA Arrival Gue...

Location

United States , Rome

Salary:

20.80 - 31.20 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Graduate
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
Strong attention to detail and accuracy
Excellent customer service skills in a variety of situations
Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns
Excellent communication (written & verbal), customer service and interpersonal skills
Educate patients on the insurance coverage aspect of their care
Interact with physicians and their staff to resolve issues related to patient care
Collect and manage payments including cash payments and follow security related to cash handling
Strong understanding and comfort level with computer systems

Job Responsibility

Creates the initial electronic health record that serves as the foundation of the patient medical record
Prevents creation of duplicate medical records
Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care
Checks in and registers patients
obtains and verifies complete demographic, guarantor, and insurance information
discusses and collects co-pays and other out-of-pocket patient responsibilities
Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with HIPAA
Knows insurance basics and recognizes commercial and government plans
Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed
Understands and discusses financial information and obligations with patients

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Parttime

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Payment Application Representative I

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