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As a Payment Application Representative I, you will be responsible for the timely and accurate application of customer payments to accounts receivable. This entry-level position plays a key role in maintaining financial accuracy and providing excellent internal customer service to ensure efficient financial operations. This role will be designated to provide phone support, including handling inbound and outbound calls, responding to inquiries, and delivering timely, professional assistance for customer payments.
Job Responsibility:
Apply customer payments to appropriate accounts and invoices in a timely and accurate manner
Research and resolve unidentified payments, short pays, overpayments, and misapplied cash
Reconcile daily cash receipts and ensure all discrepancies are resolved
Collaborate with the Accounts Receivable and Customer Service teams to resolve account issues
Maintain customer records by updating payment data and notations in the system
Assist in month-end closing procedures as needed
Generate and maintain reports related to cash application
Respond promptly to inquiries from internal departments regarding payment status and issues
Support continuous improvement initiatives within the department
Perform other administrative tasks and duties as assigned
Requirements:
1+ year of experience in accounts receivable, payment processing, data entry, or a related financial role
Phone support experience
Strong attention to detail and organizational skills
Basic understanding of accounting principles and practices
Proficient in Microsoft Office, particularly Excel
Ability to work independently and as part of a team
Effective written and verbal communication skills
Nice to have:
Associates or Bachelors degree in Accounting, Finance, or related field
Experience with ERP systems (e.g., NetSuite, SAP, Oracle)
Familiarity with lockbox payments, ACH, credit card processing, and other electronic payment methods
What we offer:
Competitive compensation and benefits package
HMO coverage starting on Day 1 with free dependent coverage
De minimis and allowances
Paid time offs
Company-provided work setup (laptop, monitor, accessories)