Pawsey Helpdesk Technician, CSIRO

CSIRO

Location:
Australia, Perth

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

73567.00 - 93630.00 AUD / Year

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Job Description:

The Pawsey Helpdesk Technician role involves providing first-contact IT support and investigating technical issues at the Pawsey Supercomputing Research Centre. The position is part of the Helpdesk team within the Technology Services group, responsible for delivering effective and timely IT support to clients.

Job Responsibility:

Provide first-contact IT support and investigate technical issues
Help manage IT incidents and service tickets
Contribute to innovative technical solutions
Deliver first contact remote IT support to provide both response and resolution in a timely manner to incidents or requests
Conduct analysis, classify and transfer service tickets to relevant support groups via the service management toolset
Contribute to the development and generation of regular reports to demonstrate service effectiveness
Investigate technical issues and implement solutions

Requirements:

Studying toward a formal tertiary qualification in an Information Technology field, or 2 years industry experience in Information Technology
Strong service delivery focus, including excellent oral and written communication skills and effective interactions with clients regardless of their levels of IT skill and experience
Demonstrated experience in a customer service environment and supporting a broad range of IT services
Proven track record as team player showing initiative, self-motivation, plus an ability and willingness to perform with minimal supervision and follow defined procedures accurately and consistently
Ability to collaborate with other teams in order to achieve operational objectives including assistance with undertaking project work with technical services teams for new installations, upgrades, configuration and troubleshooting
Strong organisational skills including the ability to multitask

Nice to have:

Exposure to a High Performance Computing environment
Experience in supporting operating environments other than Microsoft Windows, especially Linux/Unix operating systems
Experience with Atlassian ticketing and documentation systems
Proven documentation writing and development skills

What we offer:

15.4% superannuation
Flexible work arrangements
Range of leave entitlements
Career development opportunities

Additional Information:

Job Posted:
October 21, 2025

Expiration:
November 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Pawsey Helpdesk Technician