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Manages all phases of the Transportation and Customer Service Center Departments. Coordinates and integrates transportation services provided by the facility under the guidance of the Logistics General Manager.
Job Responsibility:
Maintains friendly, efficient, positive customer service attitude toward customers, clients and co-workers. Is responsive to customer needs
Establishes quality patient transport, customer service center and transportation services necessary to meet customers’ needs, as appropriate
Oversees efficient operation of CTD
Manages CTD through supervisors and dispatchers
Develops solid relationships with client personnel
Supervises scheduling to provide adequate coverage desired by customers
Manages operations in a cost-efficient manner and reviews financial reports to find opportunities for further cost savings
Develops short term and long-term goals and objectives for patient transportation department to maintain high quality care and programs consistent with Aramark goals and objectives
Adheres to all established systems and training programs to provide a safe working environment. Complies with OSHA regulations and other local, state and federal regulations
Maintains compliance with ARAMARK’s standards of operation, client and within ARAMARK’s Business Conduct Policy. Maintains all records and reports necessary to regulations and codes
Maintains compliance with all requirements of Federal, State and local regulations and guidelines including the Civil Rights Act of 1964, as amended, the Age Discrimination in Employment Act of 1967, as amended, and the Americans with Disabilities Act, as amended
Requirements:
Bachelor’s degree in business administration, logistics, computer science, transportation or in related field or equivalent experience preferred
At least three years of experience in transportation industry, including experience in different means of CTD functions
Ability to manage and coordinate several different functions of CTD to achieve a cohesive and cost-efficient operation
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