Patient Transport Manager Job at Aramark (Wynnewood)

Job Description

As the Patient Transportation Manager, you will manage the day to day operations in the Central Transportation Department. This includes the movement of patients and equipment throughout the hospital complex, the dispatching of work, and tracking of these activities in the computer with Teletracking. Supervises by leading and acting as a positive role model. Continuously monitor staff performance and provide support for staff members. Creates an atmosphere of open, positive communication throughout the department. This position is located at Lankenau Hospital in Wynnewood, PA.

Job Responsibility

Provide leadership, direction and support for transportation supervisors and hourly staff to ensure compliance with all policies and procedures related to the safe transportation of patients
Schedule and make job assignments when and where necessary, as well as maintain a clean and safe environment
Manages day-to-day operation of department to meet compliance with Aramark Healthcare+ and facility's standard including safety, policy and procedures
Knowledge to train others in procedures and policies
Provide exceptional customer service to all clientele
train, hire and supervise
schedule and staff, while maintaining an excellent relationship with all parties involved
Plans, directs, and controls the work of transporters and dispatchers to ensure the safe, courteous, timely processing of all requests for movement of patients as assigned as well as removal and delivery of stretchers and wheelchairs
Assists in transporting and dispatching as needed
Effectively handles managerial situations including planning, control, problem solving, and communication
Uses good judgment in the decision-making process
Completes daily rounds with user departments to increase customer satisfaction and monitor work performance
Completes service recovery as needed to ensure patient and customer satisfaction
Prepares employee performance evaluations and competencies for approval and reviews with employees before required deadlines
Minimizes errors, maximizes productivity, and maintains high quality by checking and monitoring data, staffing, and work in the department
tracks metrics
Develops and maintains systems for organizing work and information
Actively explores ways to improve quality of input and output of work

Requirements

Supervisory or Management experience with the ability to lead a team required
Bachelor's degree or equivalent experience
Strong leadership and communication skills required
Basic computer skills required

Nice to have

Healthcare experience preferred
Patient Transportation Management experience desired
Experience using the EPIC system is a plus

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Patient Transport Manager

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