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Patient Transport Assistant Director

United States, Belleville Employment contract 70000.00 - 72000.00 USD / Year · Job Posted June 04, 2026
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Job Responsibility

  • Support the Director of Patient Transportation in managing day-to-day departmental operations and staff performance
  • Lead, coach, and develop supervisors and frontline associates, including patient transporters, observers, dispatchers, and related team members
  • Assist in planning, organizing, and coordinating departmental activities and workflows to ensure efficient and compassionate service delivery
  • Collaborate closely with nursing, clinical, and support departments to align patient transport and observation services with hospital needs
  • Maintain records and performance data for administrative, quality, and regulatory purposes
  • Ensure the accuracy and timeliness of financial and operational data, supporting the Director in tracking departmental budgets and productivity
  • Assist in training and orientation programs to ensure team members understand safety, infection control, and patient handling standards
  • Demonstrate proficiency with transport and observation software systems (e.g., TeamChimes, TeamTransport) and related communication tools
  • Ensure compliance with all applicable regulations, including Federal, State, JCAHO, OSHA, and CDC standards
  • Foster a teamwork environment that values accountability, respect, and service excellence
  • Support the achievement of departmental goals, including patient satisfaction, service metrics, and operational efficiencies
  • Help oversee add-on or adjacent service programs, such as lift, courier, valet, or shuttle operations, where applicable

Requirements

  • Four-year college degree preferred
  • some college education or equivalent management experience accepted
  • Experience managing frontline associates preferred
  • Strong customer service background with demonstrated relationship management skills and the ability to engage diverse teams
  • Proven ability to motivate and inspire team members to deliver high-quality, efficient service and execute departmental goals
  • Healthcare, hospitality, or similar industry experience with management of people and/or processes is preferred
  • Strong organizational and time management skills, with attention to operational detail
  • Analytical ability to interpret data, identify trends, and support data-driven decisions that enhance performance and efficiency
  • Excellent judgment and problem-solving skills, especially in coaching team performance and responding to challenges in a dynamic hospital setting
  • Outstanding interpersonal and communication skills, with the ability to interact professionally across departments and with all levels of hospital personnel
  • Proficient in Microsoft Office Suite and operational software applications

What we offer

  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

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