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Job Responsibility:
Works closely with the Provider team to facilitate admission or transfer of patients from Strong Memorial Hospital Emergency Room to UR Medicine affiliate hospitals
Interviews and consents patients for transfer, answers patient and family questions regarding transfer to affiliate locations and completes appropriate forms for transfer
Interfaces with care team members including physicians, nurses, social work, and support staff to facilitate communication
Creates transfer center intake for service requests to be triaged and managed by the appropriate area leaders
Facilitates coordination between Strong Memorial Hospital and affiliate locations to arrange patient transfers to affiliate locations, consents patient for transfer and completes all required paperwork for transfer, under the direction of area leadership
Arranges transportation for transfer and liaisons with nursing to facilitate RN handoff
Reviews patient for transfer based on geographic proximity to affiliate hospitals and necessary service, utilizing service availability lists and in discussion with the Strong Memorial Hospital provider team for the applicable department
Documents in an accurate, timely manner in the EHR (electronic health record) transfer intake
Updates patient encounters for affiliate locations ensuring accurate insurance information, demographic information, service and accommodation information
Answers incoming calls for service requests, enters accurate data in appropriate system (EMR) for RN follow up
Collaborates with health care team to facilitate communication regarding transfer and updates department staff regarding transportation
Completes daily calls to affiliate and outside hospitals relating to pending and accepted transfers awaiting bed assignments
Alerts appropriate leadership of any change in patient status communicated by the referring facility that may require clinical triage and follow up
Communicates bed assignment to referring facility, when identified by receiving facility, under direction of area leadership
Perform other duties assigned by the manager such as statistical reports, correspondence, and other records maintenance, as needed
Requirements:
Bachelor's Degree in Health Care, Education, Psychology, or related discipline required
3 years of related experience (advanced customer service in fast paced environment, registration, data entry, health care) required or equivalent combination of education and experience required
Ability to function in a fast-paced environment required
Knowledge of hospital policy and procedures as they related to transfers between affiliate locations required
Knowledge of and proficient ability to use the Electronic Health Record (EHR) required
Nice to have:
Master's Degree in related discipline preferred
Excellent written and verbal communication skills, as well as excellent customer service skills preferred
Ability to work independently as well as highly collaboratively in a team environment preferred
Strong computer skills and ability to type minimum of 45 words per minute preferred
Knowledge of medical terminology preferred
Professional, compassionate demeanor and excellent people skills preferred