Patient Support Team Specialist Job at Boots (London, Islington)

Customer Support Team Specialist

We are looking for a Patient Support Team Specialist to join our growing team at...

Location

United Kingdom , London, Islington

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

Solid experience providing customer support or call centre experience
Strong written and verbal communication skills
Address the root causes of issues, take the appropriate corrective actions, and develop/improve on current processes
Understand key drivers to increase customer satisfaction – both in terms of quality and on-time delivery
Ability to make clear suggestions for further investigative steps to help quickly home in on root causes of network issues and resolve the problem
Strive to WOW our patients and your teammates by going above and beyond everyday
Minimum of an FTTC connection with internet speeds of 20Mbps download and5Mbps upload

Job Responsibility

Be the face of Boots Online Doctor to our patients, supporting them before, during and after their treatment journey by answering queries and providing customer care excellence at all times
Liaising with our patients, clinical team and Boots pharmacies as well as supporting other operational activities
Deliver the highest quality support whether via phone, message or webchat
Be a curious investigator, who can get stuck into technical problem solvers whilst listening to concerns with empathy
Work rota-based shifts, typically 4 weekdays and 1 weekend shift (either Saturday or Sunday), between 8am and 8pm

What we offer

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Fulltime

T2 Technical Support Specialist

As a T2 Technical Support Specialist, you’ll be part of the team that powers the...

Location

Canada

Salary:

72000.00 CAD / Year

Smile.io

Expiration Date

Until further notice

Requirements

5+ years of experience in a highly technical support or solutions engineering support within SaaS, ecommerce, or similar environments
Familiarity with the Shopify Ecosystem: Proven experience collaborating with Shopify merchants, utilizing Shopify apps, and possessing technical skills in modifying Shopify themes
Understanding of APIs, including authentication, response codes, and payloads
able to test and debug integrations confidently
Proficiency in JavaScript, particularly in diagnosing integration or SDK-related issues (CORS errors, missing tags, conflicts)
Strong grasp of CSS and HTML, with experience diagnosing styling conflicts or layout issues and providing safe, actionable fixes
Working knowledge of SQL for investigating data anomalies and tracing records across systems using JOINs or filters
Proficiency with Browser DevTools, Shopify Liquid, and API testing tools (e.g., Postman, Insomnia)
Excellent written and spoken communication skills, with an ability to explain technical concepts to both technical and non-technical audiences
A solutions mindset: you don’t default to “no” you dig into the “why,” share context, and propose practical ways to reach the desired outcome

Job Responsibility

Deliver High-Quality Technical Support: Investigate, troubleshoot, and resolve complex technical issues across multiple systems (APIs, integrations, custom JS/CSS, and data flows)
Provide Expert Product Guidance: Become a Smile product expert and help merchants maximize the benefits of our platform, offering guidance on configuration, integrations, and best practices. This is done through meetings, email conversations, or 1:1
Support Ecommerce Integrations: Diagnose issues in Shopify, BigCommerce, and other ecommerce platforms. Confidently troubleshoot theme conflicts, Liquid templates, or custom storefronts
Diagnose & Debug APIs: Use your understanding of RESTful APIs to debug and test API interactions, identify payload issues, or guide customers through authentication and data handling problems
Use Browser DevTools & JS Knowledge: Investigate widget or SDK behavior, identify CORS or rendering errors, and provide safe code examples or solutions
Collaborate Across Teams: Partner with Product, Engineering, and Success teams to escalate and resolve issues, contributing to documentation and feedback loops that drive continuous improvement
Model Merchant Empathy: Communicate clearly, humanly, and patiently, balancing technical precision with emotional intelligence in every merchant interaction
Maintain Round-the-Clock Excellence: Work as part of a global team to ensure seamless support coverage, writing thorough notes and handoffs that set the next shift up for success
Contribute to Reviews & Merchant Sentiment: Deliver experiences that drive organic growth through positive reviews and customer advocacy, building social proof and pride in the quality of our work
Live Support: Willingness to get involved and help as needed to support cross-functional efforts. Confidently and clearly guide merchants through technical resolutions by joining live troubleshooting calls

Fulltime

Customer Support Specialist

As a Customer Success Specialist, you will be at the forefront of delivering unp...

Location

Canada , Kelowna

Salary:

40000.00 - 50000.00 USD / Year

Fullscript

Expiration Date

Until further notice

Requirements

Proven experience in customer-centric roles, ideally in retail or hospitality
Passion for customer happiness and a positive, engaging demeanor
Ability to multitask and excel in a dynamic environment
Dedication to delivering excellence in every interaction
Strong communication and organizational skills
Embracing change and welcoming new challenges
Enjoyment of collaborative teamwork
Curiosity and a continuous learning mindset
You must be flexible in scheduling to support customers across North America
Familiarity with Zendesk and SaaS productivity tools is a plus

Job Responsibility

Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
Building sustainable relationships of trust through open and interactive communication
Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
Coordinating closely with your teammates to ensure support is covered during all business hours
Gathering trends in issues and feedback and reporting them to your supervisor
Working closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript

What we offer

Competitive Compensation
Flexible Paid Time Off program
Fullscript’s RRSP match program
Stock Options
Customizable benefits package (medical, dental, vision) with HSA
Discount on Fullscript catalog of products for family & friends
With room to make up to 6k in bonuses

Fulltime

Patient Administrative Specialist

Oversee vital front office functions, including patient registration, surgery sc...

Location

United States , Palo Alto

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent education
Proficiency in medical terminology and familiarity with healthcare administrative practices
Strong computer skills, including experience with Windows-based office software and electronic medical records (EMR)
Exceptional communication skills, both written and verbal, tailored to diverse audiences
Proven ability to deliver excellent customer service while managing multiple tasks effectively
Skill in prioritizing and resolving problems in a fast-paced environment
Knowledge of multi-line phone systems and ability to route incoming calls efficiently
Calm and detail-oriented approach to handling stressful situations

Job Responsibility

Welcome patients warmly at the front desk and assist with inquiries related to appointments, payments, and schedules
Coordinate surgery scheduling and communicate effectively with providers to ensure alignment with patient needs
Utilize reference tools to provide accurate doctor-patient support and respond promptly to non-clinical concerns
Maintain clinic databases and directories, ensuring accurate and organized information management
Process internal forms and manage daily administrative tasks such as distributing faxes, filing documentation, and handling mail
Respond to non-clinical patient messages and CRM inquiries, escalating issues as necessary
Ensure compliance with organizational service standards and contribute to a positive clinic environment
Adapt communication styles to suit various patient and team situations while addressing urgent needs calmly
Facilitate patient check-in and check-out processes efficiently, ensuring a seamless experience
Collaborate with team members to manage multiple priorities and maintain clinic workflow

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

PE Support Specialist

We are looking for a detail-oriented and reliable Private Entrepreneur (PE) Supp...

Location

Ukraine , Lviv

Salary:

Not provided

ENAVATE

Expiration Date

Until further notice

Requirements

Proven experience working with Polish B2B contractors
Experience with the Infakt accounting platform
Strong understanding of Polish PE laws, ZUS, PIT, VAT, and typical tax regimes for sole proprietors
Ability to explain complex regulations clearly and patiently
Solid communication skills in Polish and English
Strong organizational skills, reliability, attention to detail, and ability to work independently
Comfortable working in a fully remote environment

Job Responsibility

Providing end-to-end administrative and accounting support for Polish JDG (18 team members on JDG-ryczałt, 4 on JDG-skala podatkowa)
Preparing, issuing, and sending invoices
Managing the calculation and proper documentation of foreign-exchange differences
Tracking and processing business expenses
Providing support in preparing and submitting VAT UE and VAT-7 filings, mandatory reports to ZUS, monthly advance payments for personal income tax and annual tax declarations (PIT-28, PIT-36)
Keeping team members informed about legislative changes relevant to their activities
Providing guidance on the procedures and deadlines for submitting updates to CEIDG when required
Monitoring and communicating the rules and deadlines for transitioning to new ZUS relief programs
Acting as a trusted advisor to our Polish B2B contractors in tax-related matters

What we offer

Competitive health insurance
Wellness programs
Mental health resources
Flexible working hours
Remote work options
Access to training programs and workshops
Reimbursement for certifications and courses
Unlimited paid time off (PTO)
Team member recognition programs

PE Support Specialist

We are looking for a detail-oriented and reliable Private Entrepreneur (PE) Supp...

Location

Poland , Warsaw

Salary:

Not provided

ENAVATE

Expiration Date

Until further notice

Requirements

Proven experience working with Polish B2B contractors
Experience with the Infakt accounting platform
Strong understanding of Polish PE laws, ZUS, PIT, VAT, and typical tax regimes for sole proprietors
Ability to explain complex regulations clearly and patiently
Solid communication skills in Polish and English
Strong organizational skills, reliability, attention to detail, and ability to work independently
Comfortable working in a fully remote environment

Job Responsibility

Providing end-to-end administrative and accounting support for Polish JDG (18 team members on JDG-ryczałt, 4 on JDG-skala podatkowa)
Preparing, issuing, and sending invoices
Managing the calculation and proper documentation of foreign-exchange differences
Tracking and processing business expenses
Providing support in preparing and submitting VAT UE and VAT-7 filings, mandatory reports to ZUS, monthly advance payments for personal income tax and annual tax declarations (PIT-28, PIT-36)
Keeping team members informed about legislative changes relevant to their activities
Providing guidance on the procedures and deadlines for submitting updates to CEIDG when required
Monitoring and communicating the rules and deadlines for transitioning to new ZUS relief programs
Acting as a trusted advisor to our Polish B2B contractors in tax-related matters

What we offer

Competitive health insurance, wellness programs, and mental health resources
Flexible working hours
Access to a range of training programs, workshops, and reimbursement for certifications and courses
Unlimited paid time off (PTO)
Team member recognition programs

PE Support Specialist

We are looking for a detail-oriented and reliable Private Entrepreneur (PE) Supp...

Location

Poland , Krakow

Salary:

Not provided

ENAVATE

Expiration Date

Until further notice

Requirements

Proven experience working with Polish B2B contractors
Experience with the Infakt accounting platform
Strong understanding of Polish PE laws, ZUS, PIT, VAT, and typical tax regimes for sole proprietors
Ability to explain complex regulations clearly and patiently
Solid communication skills in Polish and English
Strong organizational skills, reliability, attention to detail, and ability to work independently
Comfortable working in a fully remote environment

Job Responsibility

Providing end-to-end administrative and accounting support for Polish JDG
Preparing, issuing, and sending invoices
Managing the calculation and proper documentation of foreign-exchange differences
Tracking and processing business expenses
Providing support in preparing and submitting VAT UE and VAT-7 filings, mandatory reports to ZUS, monthly advance payments for personal income tax and annual tax declarations (PIT-28, PIT-36)
Keeping team members informed about legislative changes relevant to their activities
Providing guidance on the procedures and deadlines for submitting updates to CEIDG when required
Monitoring and communicating the rules and deadlines for transitioning to new ZUS relief programs
Acting as a trusted advisor to our Polish B2B contractors in tax-related matters

What we offer

Competitive health insurance
Wellness programs
Mental health resources
Flexible working hours
Remote work options
Access to training programs and workshops
Reimbursement for certifications and courses
Unlimited paid time off (PTO)
Team member recognition programs

Patient Financial Specialist

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
Post HS education preferred
1-3 years of experience preferred
Experience working within a multi-facility hospital business office environment preferred
College education, previous Insurance Company claims experience, and/or health care billing trade school education may be considered in lieu of formal hospital experience
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred
Experience with Medicare & Medicaid billing processes and regulations preferred
Understanding of Medicare language
Knowledge in locating and referencing CMS and/or Medicare Regulations preferred

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Maintains an active working knowledge of all Government Mandated Regulations as it pertains to claims submission
Responsible to perform the necessary research in order to determine proper governmental requirements prior to claims submission
Responds to all types of account inquires through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Maintains working knowledge of all functions within the Revenue Cycle
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution

Fulltime

Patient Support Team Specialist

Boots

Location:
United Kingdom , London, Islington

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Patient Support Team Specialist

Customer Support Team Specialist

T2 Technical Support Specialist

Customer Support Specialist

Patient Administrative Specialist

PE Support Specialist

PE Support Specialist

PE Support Specialist

Patient Financial Specialist

Patient Support Team Specialist

Boots

Location:United Kingdom , London, Islington

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Patient Support Team Specialist

Customer Support Team Specialist

T2 Technical Support Specialist

Customer Support Specialist

Patient Administrative Specialist

PE Support Specialist

PE Support Specialist

PE Support Specialist

Patient Financial Specialist

Location:
United Kingdom , London, Islington

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
January 22, 2026