Patient Support Team Member Job at Invigorate Health and Performance

Customer Support Team Member

As a Customer Support Team Member, you will serve as the first point of contact ...

Location

United States , New York City

Salary:

50000.00 - 55000.00 USD / Year

Bilt Rewards

Expiration Date

Until further notice

Requirements

Recent college graduate with a bachelor's degree
0-1 years of professional experience in customer support, operations, or related field
Extremely organized with strong written and verbal skills
A team player who’s able to learn new platforms quickly and is patient and adaptable in a fast-paced environment
Driven to take on new responsibilities, with an ability to stay focused on assigned tasks
Strong attention to detail with the intelligence to use critical thinking for solutions
Flexibility - We are disrupting an industry so changes to traditional processes should be expected
Ability to deal with extremely confidential and sensitive information

Job Responsibility

Respond to member inquiries through our chat platform as the first line of support
Handle entry-level support tickets related to payment, loyalty, and general questions within the Bilt Rewards platform
Triage incoming tickets, identify emerging trends, and escalate complex issues to relevant internal departments
Document member interactions and escalate ongoing patterns to senior team members
Collaborate remotely with internal teams and our BPO partners to address and resolve member issues effectively
Develop a deep understanding of our products, features, and services through comprehensive training programs
Stay updated on new product releases and enhancements to effectively communicate benefits to members as the company scales
Maintain organization and patience while understanding the specifics of each member's needs and the unique nuances of each partner's business operations
Adapt to diverse business models and tailor your support approach to meet individual member needs
Provide exceptional customer service through digital channels, even when handling complex inquiries

What we offer

Competitive salary with a meaningful stake in the company via equity and our performance bonus program
Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us
401k plan with a match
Commuter FSAs
UNLIMITED PTO
Exclusive Employee only Bilt Points
Team Events

Fulltime

Patient Escort/Patient Lift Team

Overview: Must be able to apply numerous techniques for lifting, moving and tran...

Location

United States , Lewes

Salary:

16.50 - 25.58 USD / Hour

beebe healthcare

Expiration Date

Until further notice

Requirements

Previous patient care experience preferred
Ability to safely lift over 50 pounds and push/pull up to 200 pounds without restrictions
Strong communication and customer service skills required
Current Basic Life Support (BLS/CPR) certification
Successful completion of Lift Team, Transport Team, and Patient Services orientation
Completion of body mechanics training with the Physical Therapy department, with required reassessment of physical competency every 6 months (or as needed)
Ability to meet the physical demands of the role on an ongoing basis, including maintaining functional fitness
Ability to read, write, and perform basic math
Comfortable working in a fast-paced environment and under pressure
Effective communication with patients, staff, and visitors

Job Responsibility

Patient Transfers: Safely transport patients throughout the facility using appropriate equipment and precautions. Assist with transfers via wheelchair, stretcher, or vehicle, and accompany ambulatory patients as needed. Utilize all available transfer equipment to ensure safe movement
Patient Lifting & Mobility Support: Serve as a knowledgeable resource in the safe use of lifting and transfer equipment. Collaborate with team members to safely lift, reposition, and mobilize patients, ensuring proper body mechanics and adherence to safety protocols
Patient Safety: Consistently follow safety standards, including the use of gait belts, stretcher and bed brakes, and mechanical lifting devices to ensure patient and staff safety at all times
Timely Response & Communication: Remain accessible via phone, walkie-talkie, and care coordination systems. Respond to all transport and assistance requests within 10 minutes. Accurately prioritize and coordinate patient escort requests and departmental needs
Documentation & Reporting: Maintain accurate logs of safe lift and transport activities and submit documentation at the end of each shift. Promptly report any issues or concerns to the charge nurse, nurse supervisor, or manager
Equipment Maintenance: Clean and inspect stretchers, wheelchairs, and other equipment after each use. Apply appropriate indicators (e.g., “clean” tape) and ensure cleaning stations are properly stocked
Patient Care Support: Assist with positioning, turning, ambulation, and movement during patient care activities, including complex procedures and dressing changes. Participate in purposeful hourly rounding alongside the care team
Shift Handoff & Team Collaboration: Provide thorough and accurate handoff communication to incoming team members and work collaboratively with the healthcare team to support patient care goals

What we offer

Gym membership reimbursement available (up to $240 annually)

Fulltime

Patient Safety, Risk Management Applications Support Sr

This job description indicates the general nature and level of work expected of ...

Location

United States , Oak Brook

Salary:

41.10 - 61.65 USD / Hour

Advocate Aurora Health

Expiration Date

Until further notice

Requirements

Bachelor's Degree (or equivalent knowledge) in Business Management
Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
Typically requires 5 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation with experience in the specific function/area supported
Experience in interface between application users, vendors and other technical experts, providing operational support for clinical systems, analyzing business and clinical processes, and providing user training
Advanced knowledge of managing applications and technical components of assigned applications including basic hardware, operating systems and database
Project management experience
Necessary analytical skills to make recommendations based on data analysis, and user needs, assuring maximum productivity and continuous process improvement
Ability to balance multiple tasks, detail and results oriented, set appropriate priorities and accomplish assignments
Strong organizational, communication, problem and issue resolution skills. Ability to gather and organize data
Advanced computer skills including experience in using the Microsoft Office Suite or similar products and experience with large scale automated systems

Job Responsibility

Working with front and back-end application users through a ticketing system for our event reporting, patient relations, peer review, cause analysis and claims system (Origami)
Build reports, data views, dashboards, create users, maintain dictionaries and update/create entry forms using XML
Identifies, maps, measures, analyzes and improves clinical and business processes, moderate to complex problems and requirements for assigned application(s). Performs current and future workflow analysis and maps out critical business processes using industry standards and best practices
Develops test plans, tests cases, and test scripts to validate performance of clinical/business functions. Conducts effective end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes
Facilitates clinical/business practice processes which result in successful software transitions and system utilization. Identifies, analyzes, and implements opportunities for clinical application product development, optimization and technical improvements/changes that foster streamlined and integrated workflows
Translates user requirements into functional design specifications and reviews with users to insure accuracy. Ensures accurate data maintenance and reviews the technological impact of business requirements
Guides, advises and acts as a a resource regarding processes and issue resolution. Serves as a mentor to train and develop other application support staff as needed
Develops and maintains process documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines. Completes change and quality control documentation using department standards
Reviews data integrity and audits reports to proactively identify/resolve potential issues, and analyzes opportunities for system process improvements and/or product development. Collaborates to ensure that system improvements are successfully implemented and monitored to increase efficiency. Performs data analysis to support data requirements and initiatives
Develops end user training/education modules, and delivers training on system capabilities/functionalities as appropriate to the product or application, and related systems. Assists users in using the full functionality of the application(s) and process flow. Evaluates training effectiveness, maintains and updates training curriculum as needed

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Patient Safety, Risk Management Applications Support Sr

Location

United States , Oak Brook

Salary:

41.10 - 61.65 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree (or equivalent knowledge) in Business Management
Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
Typically requires 5 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation with experience in the specific function/area supported
Experience in interface between application users, vendors and other technical experts, providing operational support for clinical systems, analyzing business and clinical processes, and providing user training
Advanced knowledge of managing applications and technical components of assigned applications including basic hardware, operating systems and database
Project management experience
Necessary analytical skills to make recommendations based on data analysis, and user needs, assuring maximum productivity and continuous process improvement
Ability to balance multiple tasks, detail and results oriented, set appropriate priorities and accomplish assignments
Strong organizational, communication, problem and issue resolution skills. Ability to gather and organize data
Advanced computer skills including experience in using the Microsoft Office Suite or similar products and experience with large scale automated systems

Job Responsibility

Working with front and back-end application users through a ticketing system for our event reporting, patient relations, peer review, cause analysis and claims system (Origami)
Build reports, data views, dashboards, create users, maintain dictionaries and update/create entry forms using XML
Identifies, maps, measures, analyzes and improves clinical and business processes, moderate to complex problems and requirements for assigned application(s). Performs current and future workflow analysis and maps out critical business processes using industry standards and best practices
Develops test plans, tests cases, and test scripts to validate performance of clinical/business functions. Conducts effective end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes
Facilitates clinical/business practice processes which result in successful software transitions and system utilization. Identifies, analyzes, and implements opportunities for clinical application product development, optimization and technical improvements/changes that foster streamlined and integrated workflows
Translates user requirements into functional design specifications and reviews with users to insure accuracy. Ensures accurate data maintenance and reviews the technological impact of business requirements
Guides, advises and acts as a a resource regarding processes and issue resolution. Serves as a mentor to train and develop other application support staff as needed
Develops and maintains process documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines. Completes change and quality control documentation using department standards
Reviews data integrity and audits reports to proactively identify/resolve potential issues, and analyzes opportunities for system process improvements and/or product development. Collaborates to ensure that system improvements are successfully implemented and monitored to increase efficiency. Performs data analysis to support data requirements and initiatives
Develops end user training/education modules, and delivers training on system capabilities/functionalities as appropriate to the product or application, and related systems. Assists users in using the full functionality of the application(s) and process flow. Evaluates training effectiveness, maintains and updates training curriculum as needed

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

New

Registered Nurse

Registered Nurse - TMCH Cancer Center Rudasill. Coordinates patient care plannin...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

Current RN licensure permitting work in the State of Arizona
Basic Life Support (BLS) certification
Additional certification may be required per department
Knowledge of direct patient care and critical care procedures and techniques, tools, and responses required to ensure optimal patient care
Knowledge of exam indicators, contraindications, and patient preparation
Skill in communicating in a clear and concise manner with staff involved in critical care, and physicians to ensure the proper care of patients
Skill in reading 12-lead EKG
Skill demonstrated in assigned disciplines such as EP, directly involved in patient care
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to complete routine reports and correspondence

Job Responsibility

Coordinates patient care planning with other disciplines utilizing the principles of the nursing process and critical thinking skills in order to maintain patient safety and well-being
Provides direct patient care, evaluates outcomes, consults with other specialists as required and adjusts nursing care processes as indicated to ensure safe patient care
Writes or obtains initial nursing histories, assesses patients' conditions and develops individual care plans
maintains patient documentation
Receives and reviews preceding shift reports and floor nurse reports
makes complete rounds of all units, and notes patients' condition
Notifies appropriate physician regarding any unusual or unexpected events or problems requiring direct physician consultation
Works with other members of the interdisciplinary patient care team, implements and reinforces patient instructional needs with patient and family offering informational material and pointing out special areas of concern
Evaluates outcomes of patient care, consults with other specialists as needed and adjusts nursing care processes as necessary to ensure optimal patient care
Identifies and resolves workplace health and safety issues

New

RN Special Procedures Cath Lab

Coordinates patient care planning with other disciplines utilizing the principle...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

Graduation from a qualified, nationally-accredited nursing program
One year of nursing experience in an acute care setting preferred
Current RN licensure permitting work in the State of Arizona
Basic Life Support (BLS) certification required
Some departments will require advanced life support certification (ACLS and PALS)
Additional certification may be required for some specialties such as EP certification
For Hospice & Pediatrics areas, valid Arizona Fingerprint Clearance Card within 6 months of hire
For Mental Health only Crisis Prevention Instruction (CPI) required

Job Responsibility

Coordinates patient care planning with other disciplines utilizing the principles of the nursing process and critical thinking skills
Provides direct patient care, evaluates outcomes, consults with other specialists as required and adjusts nursing care processes as indicated to ensure safe patient care
Writes or obtains initial nursing histories, assesses patients' conditions and develops individual care plans
Receives and reviews preceding shift reports and floor nurse reports
Makes complete rounds of all units, and notes patients' condition
Notifies appropriate physician regarding any unusual or unexpected events or problems
Works with other members of the interdisciplinary patient care team
Implements and reinforces patient instructional needs with patient and family
Evaluates outcomes of patient care, consults with other specialists as needed
Identifies and resolves workplace health and safety issues

Fulltime

New

Registered Nurse - TMCH Cancer Center Rincon

Registered Nurse - TMCH Cancer Center Rincon. Job CategoryNursing. ScheduleFull ...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

Current RN licensure permitting work in the State of Arizona and Basic Life Support (BLS) certification required
One (1) year of nursing experience in an acute care setting preferred
Bachelor's degree preferred
Additional certification may be required per department

Job Responsibility

Coordinates patient care planning with other disciplines utilizing the principles of the nursing process and critical thinking skills in order to maintain patient safety and well-being
Provides direct patient care, evaluates outcomes, consults with other specialists as required and adjusts nursing care processes as indicated to ensure safe patient care
Writes or obtains initial nursing histories, assesses patients' conditions and develops individual care plans
maintains patient documentation
Receives and reviews preceding shift reports and floor nurse reports
makes complete rounds of all units, and notes patients' condition
Notifies appropriate physician regarding any unusual or unexpected events or problems requiring direct physician consultation
Works with other members of the interdisciplinary patient care team, implements and reinforces patient instructional needs with patient and family offering informational material and pointing out special areas of concern
Evaluates outcomes of patient care, consults with other specialists as needed and adjusts nursing care processes as necessary to ensure optimal patient care
Identifies and resolves workplace health and safety issues

Fulltime

New

Him Technician I

The position is responsible for Release of Information (ROI), Indexing, and/or B...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

High school diploma or general education degree (GED) required
One (1) year of related records management experience
None required. Must be EBRS certified within 1 month for Birth Certificate role.
Knowledge applicable state and federal regulations, such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which govern the release of patient information to third parties.
Knowledge of records management policies and procedures.
Knowledge of filing principles both alphabetically and numerically.
Knowledge of medical terminology.
Knowledge and skills using Epic Release and work queues.
Skill in reviewing, researching electronic records and determining how to get the missing or required information.
Skill in maintaining files and tasks to ensure information is received in a timely manner or follow up is initiated to meet deadlines and ensure state and county requirements.

Job Responsibility

The position is responsible for Release of Information (ROI), Indexing, and/or Birth Registry (BR).
In ROI, the employee is responsible for providing superior customer service while reviewing and processing information requests from patients, physicians and other medical professionals, insurance companies and others.
In Indexing, the employee is responsible for accurate filing of protected health information into the electronic medical record.
In BR, the employee is responsible for assisting mother’s complete required documentation for Arizona Department of Vital Records.
Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors, and staff.
Uses approved systems to maintain accountability of releases to meet the Meaningful Use requirements.
Maintains confidentiality of medical records in accordance with HIPAA regulations.
Operates a personal computer, calculator, FAX machine, copy machine or related office machinery in performing assigned duties.
Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff.
Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication.

Fulltime

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Patient Support Team Member

Job Description

Job Responsibility

Requirements

What we offer

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