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Patient Support Specialist

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Eucalyptus

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Location:
Philippines , Manila

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This isn’t your ordinary customer support role. You won't just be executing processes or answering tickets; you'll be at the forefront of resolving patient issues and delivering high-quality care. As a Customer Support Specialist, you’ll be an essential part of our mission to provide outstanding support to our patients -- either e-mail, chat, and inbound or outbound calls.

Job Responsibility:

  • Patient-Centric Problem Solving: take ownership of patient issues, ensuring they are resolved swiftly and effectively
  • Collaborative Partnerships: Work closely with doctors, pharmacies, and delivery partners to coordinate and deliver the best possible outcomes for patients
  • Exceeding Service Targets: Consistently meet and exceed key performance metrics, including Customer Satisfaction (CSAT), tickets solved, Average Handling Time (AHT), and other service-related goals
  • Process Improvement & Innovation: Identify opportunities to enhance services through optimized processes and automation
  • Trend Identification & Escalation: Monitor and escalate recurring issues or patterns in patient tickets to colleagues and team leaders

Requirements:

  • 2+ years of experience in Telehealth or healthcare support, customer service, tech support or other problem solving roles (e.g. virtual assistance, travel and hospitality, financial services, e-commerce support, real estate, logistics)
  • strong attention to detail
  • strong English written and verbal communication skills, and the ability to use a range of tones of voice to interact with customers
  • strong computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a must)
  • fantastic at anticipating next steps and taking proactive action
  • an interest in healthcare and wellness, or experience in the healthcare space or allied services
What we offer:
  • sick leave
  • maternal/paternal leave
  • compassionate leave
  • vacation leave
  • personal health days leave and budget
  • health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents
  • standard employer share for statutory benefits (SSS, PhilHealth, and HDMF)
  • 13th month pay
  • transportation allowance
  • annual professional development budget and additional leave credits
  • mentors and buddies
  • regular performance and pay reviews
  • equity

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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