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Patient Support Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Encino

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a detail-oriented Insurance Verification and Patient Support Specialist with expertise in PPO plans. This individual will play a key role in supporting our patients by thoroughly verifying insurance benefits and clearly communicating coverage details to patients. The successful candidate will understand how PPOs work, especially as they relate to therapy services, and will be able to guide patients through the financial and administrative steps of their care.

Job Responsibility:

  • Verify insurance benefits, with a specific focus on PPO plans, and accurately determine patient copays and out-of-pocket expenses
  • Clearly explain coverage outcomes to clients, including copay amounts and what is covered under their PPO plan
  • Educate patients on the necessity of having a physician’s prescription for Occupational Therapy (OT) and Speech Therapy, even when covered by a PPO plan
  • Guide patients through the scheduling process, ensuring they understand each step and any prerequisites for appointments
  • Serve as a knowledgeable resource for patients regarding insurance plan requirements, authorizations, and general billing questions
  • Work cross-functionally with clinical and administrative teams to ensure a seamless patient experience from benefit verification through appointment scheduling

Requirements:

  • Demonstrated experience with insurance verification, with strong knowledge of PPO plans and medical billing processes
  • Ability to explain insurance and healthcare concepts in clear, patient-friendly language
  • Excellent communication, organizational, and customer service skills
  • Experience in healthcare administration, medical scheduling, or related field preferred
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 14, 2026

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