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Patient Support Specialist

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Beacon Hill

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Location:
United States , San Mateo

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Category:
Consulting

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Contract Type:
Employment contract

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Salary:

40.00 USD / Hour
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Job Description:

Job Title: Patient Support Specialist x4 Location: REMOTE – PST Remote Flexibility: Yes Contract Term: 6 months to start with possibility to extend

Job Responsibility:

  • Apply program business rules and work instructions to ensure a consistent and sustainable service experience for patients
  • Collaborate with the Patient Support Manager team to maintain a comprehensive understanding of the access process, healthcare systems, insurance plans, payer trends, and patient and financial assistance programs
  • Maintain strict confidentiality of patient health information and ensure compliance with all relevant laws, regulations, and policies
  • Contribute to the success of a best-in-class patient services program in alignment with the Commercial Vision and Mission
  • Utilize CRM reporting tools and data analytics to make informed, strategic decisions, prioritize patient and customer needs, and support medication initiation and ongoing adherence
  • Support Specialty Pharmacy partners by inputting case review data for weekly calls
  • Track patient shipments and medication on hand in order to proactively offer refill support as needed
  • Send patients intentional, target outreach via contracted platforms to keep them informed of resources available to them
  • Support Patient Support Manager team with targeted outreach as needed throughout their patient journey, including support with Welcome Calls, Refill Reminders, etc

Requirements:

  • Bachelor’s degree is strongly preferred
  • Rare, ultra-rare, or genetic disease experience
  • Experience in private payer, Medicare Part D and Medicaid structure, systems, and reimbursement processes
  • Time zone requirements: PST/CST
  • Continuous improvement, problem solving and managing multiple priorities
  • Ability to proficiently use Microsoft Excel, Outlook, and Word
  • Possess excellent oral and written communication skills

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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