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Support our 5 clinics’ patients through a range of conditions, primarily via email. Support our UK market (mid-shift/night shift). Collaborate remotely and liaising with our doctors, pharmacies and delivery partners. Identify opportunities to improve our products, processes or service.
Job Responsibility:
Support our 5 clinics’ patients through a range of conditions, primarily via email
Support our UK market (mid-shift/night shift)
Collaborate remotely and liaising with our doctors, pharmacies and delivery partners
Identify opportunities to improve our products, processes or service
Requirements:
You have 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail etc)
You have an interest in healthcare and wellness, or experience in the healthcare space or allied services
You have strong written and verbal communication skills are a must, and the ability to use a range of tones of voice to interact with customers
You have familiarity with computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a plus)
You are willing to work a late mid-shift schedule between 2 PM and 1 AM or 6 PM and 3 AM Manila time, with no fixed weekend off
What we offer:
sick leave
maternal/paternal leave
compassionate leave
vacation leave
Personal health days leave and budget
Reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents
Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF)
13th month pay
Transportation allowance to support your expenses when reporting to our Makati office
Annual professional development budget and additional leave credits