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Patient Support Specialist, Manila (UK Support)

United Kingdom · Job Posted May 16, 2026
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Job Description

Support our 5 clinics’ patients through a range of conditions, primarily via email. Support our UK market (mid-shift/night shift). Collaborate remotely and liaising with our doctors, pharmacies and delivery partners. Identify opportunities to improve our products, processes or service.

Job Responsibility

  • Support our 5 clinics’ patients through a range of conditions, primarily via email
  • Support our UK market (mid-shift/night shift)
  • Collaborate remotely and liaising with our doctors, pharmacies and delivery partners
  • Identify opportunities to improve our products, processes or service

Requirements

  • You have 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail etc)
  • You have an interest in healthcare and wellness, or experience in the healthcare space or allied services
  • You have strong written and verbal communication skills are a must, and the ability to use a range of tones of voice to interact with customers
  • You have familiarity with computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a plus)
  • You are willing to work a late mid-shift schedule between 2 PM and 1 AM or 6 PM and 3 AM Manila time, with no fixed weekend off

What we offer

  • sick leave
  • maternal/paternal leave
  • compassionate leave
  • vacation leave
  • Personal health days leave and budget
  • Reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents
  • Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF)
  • 13th month pay
  • Transportation allowance to support your expenses when reporting to our Makati office
  • Annual professional development budget and additional leave credits
  • Mentors and buddies
  • Regular performance and pay reviews
  • Equity

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