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Aveanna Healthcare Logo Aveanna Healthcare · Customer Service

Patient Support Representative

United States, Oklahoma City Employment contract 19.00 USD / Hour · Job Posted May 28, 2026
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Job Description

As an Inbound Call Center Representative, you'll play a vital role for our Patient Support Department, which is our first point of contact for our patients to call in and seek information and ask questions regarding their services and orders with us here at Aveanna. We are looking for someone who can confidently manage 40-50 inbound calls per day with compassion and empathy! Whether you have experience in this industry or are brand new, our tailored training will provide you with the tools and skillset to navigate the ever-changing healthcare landscape. This role is extremely important, as you will be the first person they speak with to properly represent Aveanna and our values. Our Mission: To revolutionize the way homecare is delivered, one patient at a time.

Job Responsibility

  • confidently manage 40-50 inbound calls per day with compassion and empathy
  • play a vital role for our Patient Support Department, which is our first point of contact for our patients to call in and seek information and ask questions regarding their services and orders with us here at Aveanna

Requirements

  • Minimum of 2 years' experience in a call center environment
  • Minimum of 1 years' experience in the medical industry/ familiarity with medical terminology (preferably with DME and Home Healthcare)
  • Experience or familiarity with respiratory equipment and respiratory-related patient support preferred
  • High-school diploma or GED

Nice to have

Experience or familiarity with respiratory equipment and respiratory-related patient support preferred

What we offer

  • Equipment Provided
  • Fun, Inclusive Work Environment
  • Full Benefits Package (Sick Time, Vacation, 401K, Dental, Vision, Life Insurance)
  • 2 Bonus Days Off ("Fun Day" and "Inclusion Day")
  • 6 Paid Holidays
  • Supportive Team with Role-Based Training to Aid in Your Success
  • Internal Opportunities for Growth
  • Interactive Clubs and Engagement Opportunities
  • Competitive hourly pay starting at $19.00 per hour
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