Patient Support Program Manager Job at GSK (Mexico City)

Patient Support Program Coordinator

You will coordinate patient support program (PSP) activities in Mexico to help p...

Location

Mexico , Mexico City

Salary:

Not provided

GSK

Expiration Date

Until further notice

Requirements

Bachelor’s degree in health sciences, nursing, life sciences, public health, social work, or related field
Experience coordinating vendors related to patient services
Budget Management
Strong verbal and written Spanish and intermediate skills in English
Resilient, attention to detail, creativity in problem-solving, process-oriented, stakeholder management

Job Responsibility

Maintain compliant program governance across PSP and HSS activities, ensuring adherence to policies, SOPs and local regulations, and retain comprehensive program files/evidence for audits and regulatory review
Develop and localize patient- and physician-facing materials in line with Copy Approval and patient/physician journey insights, focused on usability and satisfaction
Manage materials inventory and distribution to enrolled physicians and the field team to ensure adequate, compliant supply levels
Support program strategy and improvement by benchmarking industry best practice and proposing patient‑centered enhancements
Oversee third‑party and contractual management: reconcile deliverables vs. contracted services/payments, ensure billing and contract alignment, execute onboarding/expansion admin (POs, renewals) and escalate issues
Maintain vendor and risk records in TPRM/SAP, manage CAPA mitigation, ensure third‑party training/certifications (and remediation), and liaise with Medical, Legal, Compliance, Finance and Sales for integrated delivery

What we offer

Competitive base salary
Annual bonus based on company performance
Flexible working options available for most roles
Learning and career development
Access to healthcare & wellbeing programmes
Employee recognition programmes

Fulltime

Program Manager Clinical Risk Management and Patient Safety - Quality Management

This role also works in conjunction with the System Director of Clinical Risk Ma...

Location

United States , Tyler

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in healthcare-related field required
5 years of healthcare risk management experience required
Proficiency with Microsoft Word, Excel, and PowerPoint required
Certified Professional in Patient Safety (CPPS) or Certified Professional in Healthcare Risk Management (CPHRM) required within 1 year of hire

Job Responsibility

Assists in identifying and evaluating activities or events occurring within the system and facilities, which may affect patient safety, resulting in either patient injury and/ or a potential opportunity to improve care delivery and patient safety
Facilitates implementation and management of a system clinical adverse event investigation process and provides consultation to facility and system staff
Provides leadership for conducting patient safety/ clinical risk assessments and adverse event investigations including root cause analyses and implementation of effective corrective action plans
Demonstrates a high degree of professionalism and communication skills when working with staff involved in adverse events, promoting a culture of no blame and collaboration
Facilitates, tracks, and maintains appropriate records and metrics regarding adverse events and potential for patient and staff safety issues
Uses data and trend analysis experience to facilitate system efforts to analyze data including metrics, surveys, occurrence reports, adverse event investigations, FMEAs, and other information to identify and prioritize clinical risk management/ loss prevention, and patient and staff safety concerns
Supports and contributes to system efforts to carry out FMEAs regarding clinical risk management/ loss prevention, as well as patient and staff safety concerns
Carry out other duties as assigned by leadership
Strive to increase and share current knowledge in the areas of clinical risk management and patient and staff safety
Possesses excellent organizational and analytical skills

Fulltime

Patient Access / Patient Registration Pilot Program

FRONT-LINE PATIENT ACCESS SUPPORT DELIVERING ACCURATE, COMPASSIONATE REGISTRATIO...

Location

United States , Oregon City

Salary:

22.00 - 24.00 USD / Hour

Medasource

Expiration Date

Until further notice

Requirements

1+ year patient access, registration, scheduling, revenue cycle, or related customer-service experience (hospital/ED preferred)
Working knowledge of insurance plans, eligibility, and authorizations
Proficiency with EHR/registration systems (Epic preferred), Microsoft Office, and multi-line phones
Strong communication, de-escalation, and service recovery skills
High school diploma or equivalent
CPR and notary a plus (site-dependent)
Ability to work flexible day/night shifts and travel among assigned sites (valid driver's license for Portland float roles)

Job Responsibility

Register patients in-person and by phone
verify identity and demographics
Verify insurance eligibility/benefits
obtain and document prior authorizations
Explain financial responsibility
collect co-pays/deductibles
issue receipts
Schedule, reschedule, and coordinate appointments across departments
Capture accurate documentation in EHR/registration systems
maintain HIPAA compliance

What we offer

Competitive medical
Dental
Vision
Health Savings Account
Dependent Care FSA
Supplemental coverage
401k plan with company match
Paid time off
Sick time
Paid company holidays

Fulltime

Senior Manager, Patient Safety

The Senior Manager, Medical Device end to end Management is a leadership role re...

Location

India , Hyderabad

Salary:

Not provided

Parexel

Expiration Date

Until further notice

Requirements

Experience in Patient Safety Services
demonstrated success in clinical, medical, or scientific domains
People management capabilities with experience leading teams
Experience in client relationship management
Understanding of pharmacovigilance operations, clinical research methodologies, and regulatory frameworks
Clinical experience with progressive responsibilities
Strong clinical, regulatory, and medical Patient Safety Services knowledge
Good understanding of ICH, CIOMS, GVP, and pharmacovigilance requirements
Familiarity with automation/AI in pharmacovigilance
Adaptable mindset with enthusiasm for learning

Job Responsibility

Lead the complete lifecycle of medical device complaint handling and post-market surveillance
Oversee FDA MDR reporting including 5-Day, 30-Day, and Supplemental Reports
Ensure high-quality investigations, root cause analysis, and CAPA linkage
Maintain compliance with 21 CFR 803, 820, ISO 13485, and internal QMS standards
Partner with Regulatory, Quality, R&D, and Manufacturing teams to manage product performance and patient safety insights
Support FDA inspections and internal/external audits
Manage and mentor a high-performing complaint operations team
Delegate work to Patient Safety staff according to allocated budget/hours
Coordinate with Solutions Consultant and/or regional Head of Safety Services as appropriate to assign resources to the project, and to assess staffing needs for current and future activities
Conduct interviews for recruitment of new personnel as necessary

Fulltime

Manager Patient Care Services

The Nurse Manager I is responsible for the management of nursing practice and op...

Location

United States of America , New York

Salary:

140001.21 - 177585.91 USD / Year

Mount Sinai Health System

Expiration Date

Until further notice

Requirements

Bachelor of Science with a major in nursing required
Masters in nursing or health related field preferred
3-5 years nursing clinical care with Charge Nurse/Supervisory experience preferred
Must have relevant clinical competence in area of nursing practice assigned

Job Responsibility

Responsible to the Nursing Supervisor of the given division
Functions in accordance with the Nurse Practice Act, the current Federal and State Regulations governing the use and dispensing of methadone, the guidelines for patient care set by the Program’s Administration and the philosophy of the Patient Care Services Department of the hospital
Maintains standards of nursing care and practice by supervising and evaluating nursing personnel
Plans, directs, coordinates, evaluates and facilitates the delivery of nursing care through the creative utilization of professional nursing expertise
Recognizes patient’s problems and participates in their resolution
Contributes toward the maintenance of a professional setting that allows for growth and development of patients and staff
Participates in formulating, interpreting, and implementing nursing service programs
Periodically reviews with nursing staff the maintenance of complete and accurate patient-care and narcotic records
Participates in the orientation and evaluation of new nursing staff
Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area

Fulltime

Remote Patient Support Specialist / Caseworker

We are currently pipelining dedicated Patient Support Specialists / Caseworkers ...

Location

Canada , Winnipeg

Salary:

23.00 - 25.50 CAD / Hour

Randstad

Expiration Date

July 26, 2026

Requirements

2+ years of recent experience (within the last 7 years) in roles such as Patient Coordinator
Patient Care Specialist
Patient Medical Coordinator
Pharma Reimbursement or Patient Caseworker
Legally eligible to work full-time in Canada
Excellent communication skills in English
For Quebec or New Brunswick candidates: Bilingualism (English/French) with 5/5 professional working proficiency
Experience with CRM systems (e.g., Salesforce) and Microsoft Office
Comfortable undergoing criminal and credit background checks
No pre-booked vacations in the next 3 months

Job Responsibility

Serve as primary point of contact for patients
Make outbound and take inbound calls to educate patients on program services
Support patients with complex medical/insurance paperwork
Act as liaison between patients, pharmacies, insurance companies, and internal Field Case Managers
Triage inquiries from shared email inbox
Accurately document interactions in CRM system
Manage adverse event reporting

What we offer

100% work-from-home
Home office equipment provided
Thorough training and onboarding program
Competitive compensation
Work-life balance with Monday-Friday schedule
Potential for extension or permanent hire

Fulltime

Remote Patient Support Specialist / Caseworker

Location

Canada , London

Salary:

23.00 - 25.50 CAD / Hour

Randstad

Expiration Date

July 26, 2026

Requirements

Minimum of 2+ years of recent experience (within the last 7 years) in Patient Coordinator, Patient Care Specialist, Patient Medical Coordinator, Pharma Reimbursement or Patient Caseworker
Legal eligibility to work full-time in Canada
Excellent communication skills in English
For candidates in Quebec or New Brunswick only: Bilingualism (English/French) is strictly required
Experience with CRM systems (such as Salesforce) and Microsoft Office
Criminal and credit background checks
Dedicated quiet workspace and stable internet connection

Job Responsibility

Serve as the primary, expert point of contact for patients
Make outbound and take inbound calls with empathy to educate patients on program services, injection training, pharmacy options, and their overall medication journey
Support patients and caregivers with the prompt completion of complex medical/insurance paperwork to ensure they gain access to required specialty medications
Explain prescription coverage clearly and answer questions using provided Q&A templates
Act as a critical liaison between patients, pharmacies, insurance companies, and internal Field Case Managers (FCMs)
Proactively problem-solve obstacles to ensure timely medication access and manage prescription renewals
Triage inquiries and requests from a shared email inbox
Utilize chat functions to communicate with the team
Accurately document all interactions in the CRM system
Manage adverse event reporting strictly following program standards

What we offer

100% work-from-home anywhere in Canada
Initial 6-10 week estimated temporary contract with potential for extension up to 16 weeks or up to 6 months plus considerable opportunity for permanent hire
Competitive compensation approximately $23.00 - $25.50/hr
Great work-life balance: Monday-Friday schedules, shifts fall between 8:00 am and 8:00 pm EST
Thorough training and onboarding program provided for remote employees
Home office equipment is provided as per company policy

Fulltime

Remote Patient Support Specialist / Caseworker

Location

Canada , Oakville

Salary:

23.00 - 25.50 CAD / Hour

Randstad

Expiration Date

July 27, 2026

Requirements

2+ years of recent experience (within the last 7 years) as Patient Coordinator, Patient Care Specialist, Patient Medical Coordinator, Pharma Reimbursement or Patient Caseworker
Legally eligible to work full-time in Canada
Excellent communication skills in English (for all Canada except QC/NB)
For candidates in Quebec or New Brunswick: bilingualism (English/French) strictly required
Tech-savvy
Experience with Microsoft Office and CRM systems (e.g., Salesforce) highly preferred
Top-notch organizational and prioritization skills
Proactive, adaptable, capable of working autonomously in a fast-paced remote environment
Exceptional phone etiquette, active listening skills, patient-first mindset
Must clear criminal and credit background checks

Job Responsibility

Serve as primary expert point of contact for patients
Make outbound and take inbound calls with empathy to educate patients on program services, injection training, pharmacy options, and medication journey
Support patients and caregivers with completion of complex medical/insurance paperwork
Explain prescription coverage using Q&A templates
Act as liaison between patients, pharmacies, insurance companies, and Field Case Managers
Proactively problem-solve obstacles to ensure timely medication access
Manage prescription renewals
Triage inquiries from shared email inbox
Utilize chat to communicate with team
Document all interactions in CRM

What we offer

100% work-from-home anywhere in Canada
Competitive compensation $23.00 - $25.50/hr
Monday-Friday schedule
Shifts between 8 am - 8 pm EST
Thorough training and onboarding program
Home office equipment provided as per company policy

Fulltime

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Patient Support Program Manager

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