Patient Support Program Coordinator

• Maintain compliant program governance across PSP and HSS activities, ensuring adherence to policies, SOPs and local regulations, and retain comprehensive program files/evidence for audits and regulatory review
• Develop and localize patient- and physician-facing materials in line with Copy Approval and patient/physician journey insights, focused on usability and satisfaction
• Manage materials inventory and distribution to enrolled physicians and the field team to ensure adequate, compliant supply levels
• Support program strategy and improvement by benchmarking industry best practice and proposing patient‑centered enhancements
• Oversee third‑party and contractual management: reconcile deliverables vs. contracted services/payments, ensure billing and contract alignment, execute onboarding/expansion admin (POs, renewals) and escalate issues
• Maintain vendor and risk records in TPRM/SAP, manage CAPA mitigation, ensure third‑party training/certifications (and remediation), and liaise with Medical, Legal, Compliance, Finance and Sales for integrated delivery

• Bachelor’s degree in health sciences, nursing, life sciences, public health, social work, or related field
• Experience coordinating vendors related to patient services
• Budget Management
• Strong verbal and written Spanish and intermediate skills in English
• Resilient, attention to detail, creativity in problem-solving, process-oriented, stakeholder management

Experience working in pharmaceutical patient support programs or health services in Mexico

• Competitive base salary
• Annual bonus based on company performance
• Flexible working options available for most roles
• Learning and career development
• Access to healthcare & wellbeing programmes
• Employee recognition programmes