Patient Support Manager Job at MSF - Médecins Sans Frontières

Program Manager Clinical Risk Management and Patient Safety - Quality Management

This role also works in conjunction with the System Director of Clinical Risk Ma...

Location

United States , Tyler

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in healthcare-related field required
5 years of healthcare risk management experience required
Proficiency with Microsoft Word, Excel, and PowerPoint required
Certified Professional in Patient Safety (CPPS) or Certified Professional in Healthcare Risk Management (CPHRM) required within 1 year of hire

Job Responsibility

Assists in identifying and evaluating activities or events occurring within the system and facilities, which may affect patient safety, resulting in either patient injury and/ or a potential opportunity to improve care delivery and patient safety
Facilitates implementation and management of a system clinical adverse event investigation process and provides consultation to facility and system staff
Provides leadership for conducting patient safety/ clinical risk assessments and adverse event investigations including root cause analyses and implementation of effective corrective action plans
Demonstrates a high degree of professionalism and communication skills when working with staff involved in adverse events, promoting a culture of no blame and collaboration
Facilitates, tracks, and maintains appropriate records and metrics regarding adverse events and potential for patient and staff safety issues
Uses data and trend analysis experience to facilitate system efforts to analyze data including metrics, surveys, occurrence reports, adverse event investigations, FMEAs, and other information to identify and prioritize clinical risk management/ loss prevention, and patient and staff safety concerns
Supports and contributes to system efforts to carry out FMEAs regarding clinical risk management/ loss prevention, as well as patient and staff safety concerns
Carry out other duties as assigned by leadership
Strive to increase and share current knowledge in the areas of clinical risk management and patient and staff safety
Possesses excellent organizational and analytical skills

Fulltime

Patient Support Team Member

Are you someone who loves helping others and thrives in a supportive, collaborat...

Location

Salary:

Not provided

Invigorate Health and Performance

Expiration Date

Until further notice

Requirements

bright, bubbly, and motivated individual with a passion for helping people
Experience is welcome but not required
attitude and willingness to learn are what matter most

Job Responsibility

Delivering exceptional customer service and being the first point of contact for clients
Answering incoming calls, managing bookings, and providing support to patients
Assisting with social media and marketing tasks
Managing data entry, scanning, and other administrative duties
Keeping the clinic environment clean and welcoming
Conducting stocktakes and managing product inventory
Overseeing schedule management and ensuring smooth operations

What we offer

Incredible Culture
Full Training
Ongoing Support
Meaningful Impact

Senior Manager, Consumer Experience Growth & Support

CommonSpirit Health is looking for a pivotal leadership role with this unique po...

Location

United States , Englewood

Salary:

60.24 - 89.60 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Bachelors Of Science Required
7+ years of progressive experience in Information Technology within a clinical or clinical information systems environment Required
5+ years of demonstrated success in a dedicated people management role, leading and developing high-performing teams, preferably an IT Support team, application development team, or highly matrixed Required
Proven experience leading complex projects and large matrixed teams with significant stakeholder engagement and a track record of achieving project goals Required
Bachelor’s degree in Computer Science, Information Technology, Healthcare Administration, Business Administration, or a related field, Required
Knowledge of legal, managerial, and organizational principles and standards for health systems Required
EHR and TPA build knowledge required (e.g., Epic, Adobe, GCP, etc.)
EPIC Certification (EPIC) Required
Architectural Awareness: Foundational understanding of the Software Development Life Cycle (SDLC) and key architectural concepts (e.g., Data Layer, API integration, Microservices, Cloud platforms to the consuming application) to facilitate effective partnership with development and engineering teams Required
Exceptional People Leadership: Demonstrated ability to lead, motivate, coach, and develop diverse teams, fostering a high-performance, collaborative, and empathetic culture, especially across operational and innovation functions Required

Job Responsibility

Strategic Leadership: Provide strategic leadership, oversight, and mentorship for a diverse team of IT professionals, encompassing both consumer support and Epic/EHR innovation analysts
Consumer Experience Support Vision: Set the vision for, and drive the transformation of, consumer-facing IT support to deliver a "white glove" experience
Performance Management and Strategic Cross-skilling: Provide performance feedback and complete performance evaluations for Team-members
Strategic Thinking and Bridging Capabilities: Strong skillset in matrixed management to bridge EHR analysts from implementation and support, with consumer web and app POC, development, and translating consumer and patient feedback into product and engineering requests
Application Stewardship: Responsible for support of clinical and/or business IT applications and systems
Operational Resource Management of a diverse team: Strategically manage team schedules, including on-call rotations and resource allocation
Epic, TPA and Engineering Upskilling: Drive the upskilling and cross-training of consumer support personnel in Epic applications and workflows
Innovation & Discovery Lead of EHR capabilities: Dotted line accountable leader, to pair with development teams from discovery, inception, development, and execution of Proof-of-Concept (POC) projects and discovery initiatives
EHR Relationship Management and Growth mindset, nimble team cultivation: Supports multiple business applications with key focus on Epic applications and upskilling direct reports on Epic support models
Seamless Integration and Implementation and Strategic Bridge Building: Collaborate with Epic Gold, Operations & Maintenance (O&M) teams, and other internal stakeholders to facilitate seamless transitions from POC to production

What we offer

medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Nurse Case Manager

Make 'being the difference' your Career at Bayshore. Bayshore is looking for car...

Location

Canada , Quebec City

Salary:

Not provided

Bayshore HealthCare

Expiration Date

Until further notice

Requirements

Registered Nurse or Registered Practical Nurse (RN/RPN) License
Current registration/licensing with the provincial regulating body of residence
Experience in immunology considered an asset
Familiarity with PIPEDA and how it applies in a confidential patient environment
Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape is considered an asset
Experience in identifying and reporting adverse events to health Canada and Medical Information
Strong strategic thinking and problem-solving skills
Ability to multi-task, prioritize and manage time effectively
Strong problem-solving skills and the ability to think under pressure
Excellent computer skills

Job Responsibility

Be a single point of contact for physicians
Work in collaboration with the Reimbursement Specialist to support patients throughout the entire patient support program journey
Drive positive customer and patient experience

What we offer

Competitive pay
Comprehensive company-sponsored benefits for you and your family
Paid sick days
Continuous learning
Access to healthcare experts
Wide variety of work options

Fulltime

District Support Pharmacist

At CVS Health, the District Support Pharmacist plays a critical role in improvin...

Location

United States , Bee Cave

Salary:

60.00 - 74.00 USD / Hour

CVS Health

Expiration Date

April 30, 2026

Requirements

Active Pharmacist License in the state where the Store is located
Active National Provider Identifier (NPI)
Not on the DEA Excluded Parties list
Ability to travel within a reasonable radius to support market staffing as business needs require
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe

Job Responsibility

Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
Traveling the district to fill pharmacist shifts as scheduled by the District Performance Coordinator (DPC)
Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
Assuming Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty
Contributing to positive patient experiences by showing empathy and genuine care and coaching the pharmacy team to do the same
Proactively offering and delivering immunizations to keep patients healthy
Supporting the effective management of pharmacy inventory
Maintaining relevant clinical and technical skills for the job as the industry evolves
Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Parttime

Patient Operations Lead

Join us as we launch Eucalyptus’s most ambitious international expansion and bui...

Location

Canada , Toronto

Salary:

Not provided

Eucalyptus

Expiration Date

Until further notice

Requirements

4-5+ years of experience in operations, support, or customer service — ideally in a fast-paced or regulated environment (e.g. healthtech, consumer startups, or logistics)
Team leadership experience — you’ve managed or mentored others before and are excited to grow into a larger people management role
Fluency in English — you’ve got excellent written and verbal communication skills to explain complex issues in a simple way
Strong analytical and problem-solving skills — you own the ability to quickly diagnose issues and implement solutions that are data-driven
you should be highly adept at modelling solutions in Excel / Google sheets
Highly organised and adaptable — you’re proactive, detail-oriented, and able to manage shifting priorities
Empathetic and patient-first mindset — you’re passionate about helping people and improving their experience at every step

Job Responsibility

Lead and scale our Canadian patient support operations: Manage and grow a team of patient support agents, and medical operations staff
Ensure performance through KPIs, 1:1s, and coaching
Design and optimise operational workflows: Improve coordination between support, clinical, and pharmacy teams to drive faster, more effective patient outcomes. Identify bottlenecks and implement scalable processes
Act as the escalation point for critical issues: Lead resolution of high-impact patient issues and implement long-term solutions to prevent recurrence
Drive performance through data: Build dashboards, conduct root-cause analyses, and make data-backed recommendations that improve quality and efficiency
Support cross-functional expansion projects: Partner with product, ops, and growth to successfully and efficiently scale our Canada business

What we offer

Make real impact, fast
You’ll work with others who are incredibly passionate about what they do
You’ll be part of the pioneering Canadian Eucalypts - you’ll be a big part and influence in building and establishing Euc’s local identity and culture as a company
You’ll be supported to accelerate your career - Regular feedback alongside our bi-annual performance reviews. We’re committed to helping every Eucalypt reach their full potential

Fulltime

Nursing Site Manager

Blackrock Health Hermitage Clinic is a private hospital providing a full range o...

Location

Ireland , Lucan, Co. Dublin

Salary:

Not provided

Blackrock Health Hermitage Clinic

Expiration Date

Until further notice

Requirements

Be registered in the general division of the Register of Nurses maintained by NMBI
5 years’ experience in an acute hospital setting
Demonstrate knowledge and understanding of the development and delivery of a comprehensive service, meeting a full range of key targets and making significant improvements
Worked with a diverse range of stakeholders internal and external to achieve successful outcomes
A proactive hands on ‘can do’ attitude
Demonstrated capability in change management
Hold an up to date ACLS course or a willingness to undertake same.
A health care management qualification is desirable at third level/ or level 9 on the National Qualification Authority of Ireland (NQAI.)
Previous Management Experience

Job Responsibility

Be responsible for the safe and effective operations of Nursing services towards ensuring patients have safe and timely access to services, expertise and support on a 24-hour basis.
Provide clinical leadership, support, expertise and managerial advice to all staff in the clinical area
Ensure that the day-to-day activities and resources of the hospital are managed and co-ordinated throughout, so that a first-class patient focused service is delivered.
Coordinates patient admissions, transfers, and discharges to ensure smooth and efficient patient flow throughout the hospital.
Be aware of all policies in relation to fire prevention, moving and handling, major emergency, waste management and risk management and implement these.
Promote and maintain a high standard of nursing care, to ensure the safety and wellbeing of all patients and staff and maintain an excellent hospital image at all times. Support service areas in day to day operational delivery of services and manage any professional or operation issues that required action and escalation.
Provide leadership and support to the nurse managers to enable and empower them to deliver high quality safe patient care and ensure agreed objectives and policies set are achieved.
Provide continuous improvement recommendations to the Director of Nursing & Transformation and wider executive team where necessary.
Develop effective workforce planning in conjunction with CNM’s. Be able to forecast trends regarding skill/case mix to ensure effective short and long term workforce planning.
Ensure that all nursing and support services are managed to optimise effectiveness, quality, safety and efficiency.

What we offer

Competitive salary
Onsite parking
Pension
Annual bonus*
Discounted café
Sports and Social club
Employee Assistance Programme
Discounted onsite pharmacy

Fulltime

Patient CRM & Omnichannel Engagement Lead

BioMarin is seeking a dynamic and experienced leader to serve as Associate Direc...

Location

United States , San Rafael

Salary:

155000.00 - 213070.00 USD / Year

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor's degree in Life Sciences, Business, Marketing, or related field
advanced degree preferred
8+ years of experience in patient CRM, digital marketing, DTC & omnichannel engagement, or related roles in the pharmaceutical or biotech industry
Deep hands-on experience with Salesforce Health Cloud or equivalent patient CRM platforms
Deep understanding of patient services and hub processes
Rare disease experience in pharma digital and marketing practices
Demonstrated success managing omnichannel engagement programs for patients or consumers, from strategic planning to tactical execution
Experience with working with or in Patient Services driving patient engagements, support programs and DTC campaign management and driving digital insights
Experience working cross-functionally with Commercial, Patient Services, Medical Affairs, and Compliance teams
Strong understanding of data privacy and regulatory considerations in patient-facing programs

Job Responsibility

Drive the strategic development, roadmap and delivery of patient CRM and patient omnichannel capabilities using Salesforce Health Cloud
Serve as the global product owner for patient-facing CRM tools, including design, enhancements, configuration, data flows, connections, and lifecycle governance – including business configuration and administration as needed
Ensure capabilities and processes are compliant, scalable, and aligned with regional/local regulatory requirements and privacy policies (e.g., HIPAA, GDPR)
Co-create omnichannel engagement strategies with Patient Services, Brand, and Market Access teams to deliver timely, relevant, and compliant messaging across channels (email, SMS, portals, call center, digital hubs, etc.)
Translate patient journey insights into omnichannel touchpoint design and integrated campaign planning
Collaborate with field teams, patient services, care coordinators, marketing and field leadership to ensure CRM and omnichannel strategies are aligned with real-world patient engagement needs, field workflows, and executional realities
Create scalable global patient omnichannel and patient engagement frameworks for Business Units and regional teams to localize and execute
Work in close alignment with Business Units, Markets, and cross-functional partners (Patient Services, Field, Compliance, Data Privacy) to enable omnichannel strategies that meet patient and business needs
Collaborate with IT on any enterprise integration, data security, and enterprise system alignment
Liaise with Global Privacy, Legal, and Compliance to embed appropriate standards and review processes

What we offer

company-sponsored medical, dental, vision, and life insurance plans
paid time off
discretionary annual bonus
discretionary stock-based long-term incentives

Fulltime

Patient Support Manager

MSF - Médecins Sans Frontières

Location:

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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