Patient Support & Experience Lead Job at Eucalyptus (Toronto)

Patient Operations Lead

Join us as we launch Eucalyptus’s most ambitious international expansion and bui...

Location

Canada , Toronto

Salary:

Not provided

Eucalyptus

Expiration Date

Until further notice

Requirements

4-5+ years of experience in operations, support, or customer service — ideally in a fast-paced or regulated environment (e.g. healthtech, consumer startups, or logistics)
Team leadership experience — you’ve managed or mentored others before and are excited to grow into a larger people management role
Fluency in English — you’ve got excellent written and verbal communication skills to explain complex issues in a simple way
Strong analytical and problem-solving skills — you own the ability to quickly diagnose issues and implement solutions that are data-driven
you should be highly adept at modelling solutions in Excel / Google sheets
Highly organised and adaptable — you’re proactive, detail-oriented, and able to manage shifting priorities
Empathetic and patient-first mindset — you’re passionate about helping people and improving their experience at every step

Job Responsibility

Lead and scale our Canadian patient support operations: Manage and grow a team of patient support agents, and medical operations staff
Ensure performance through KPIs, 1:1s, and coaching
Design and optimise operational workflows: Improve coordination between support, clinical, and pharmacy teams to drive faster, more effective patient outcomes. Identify bottlenecks and implement scalable processes
Act as the escalation point for critical issues: Lead resolution of high-impact patient issues and implement long-term solutions to prevent recurrence
Drive performance through data: Build dashboards, conduct root-cause analyses, and make data-backed recommendations that improve quality and efficiency
Support cross-functional expansion projects: Partner with product, ops, and growth to successfully and efficiently scale our Canada business

What we offer

Make real impact, fast
You’ll work with others who are incredibly passionate about what they do
You’ll be part of the pioneering Canadian Eucalypts - you’ll be a big part and influence in building and establishing Euc’s local identity and culture as a company
You’ll be supported to accelerate your career - Regular feedback alongside our bi-annual performance reviews. We’re committed to helping every Eucalypt reach their full potential

Fulltime

Patient CRM & Omnichannel Engagement Lead

BioMarin is seeking a dynamic and experienced leader to serve as Associate Direc...

Location

United States , San Rafael

Salary:

155000.00 - 213070.00 USD / Year

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor's degree in Life Sciences, Business, Marketing, or related field
advanced degree preferred
8+ years of experience in patient CRM, digital marketing, DTC & omnichannel engagement, or related roles in the pharmaceutical or biotech industry
Deep hands-on experience with Salesforce Health Cloud or equivalent patient CRM platforms
Deep understanding of patient services and hub processes
Rare disease experience in pharma digital and marketing practices
Demonstrated success managing omnichannel engagement programs for patients or consumers, from strategic planning to tactical execution
Experience with working with or in Patient Services driving patient engagements, support programs and DTC campaign management and driving digital insights
Experience working cross-functionally with Commercial, Patient Services, Medical Affairs, and Compliance teams
Strong understanding of data privacy and regulatory considerations in patient-facing programs

Job Responsibility

Drive the strategic development, roadmap and delivery of patient CRM and patient omnichannel capabilities using Salesforce Health Cloud
Serve as the global product owner for patient-facing CRM tools, including design, enhancements, configuration, data flows, connections, and lifecycle governance – including business configuration and administration as needed
Ensure capabilities and processes are compliant, scalable, and aligned with regional/local regulatory requirements and privacy policies (e.g., HIPAA, GDPR)
Co-create omnichannel engagement strategies with Patient Services, Brand, and Market Access teams to deliver timely, relevant, and compliant messaging across channels (email, SMS, portals, call center, digital hubs, etc.)
Translate patient journey insights into omnichannel touchpoint design and integrated campaign planning
Collaborate with field teams, patient services, care coordinators, marketing and field leadership to ensure CRM and omnichannel strategies are aligned with real-world patient engagement needs, field workflows, and executional realities
Create scalable global patient omnichannel and patient engagement frameworks for Business Units and regional teams to localize and execute
Work in close alignment with Business Units, Markets, and cross-functional partners (Patient Services, Field, Compliance, Data Privacy) to enable omnichannel strategies that meet patient and business needs
Collaborate with IT on any enterprise integration, data security, and enterprise system alignment
Liaise with Global Privacy, Legal, and Compliance to embed appropriate standards and review processes

What we offer

company-sponsored medical, dental, vision, and life insurance plans
paid time off
discretionary annual bonus
discretionary stock-based long-term incentives

Fulltime

Senior Manager, Consumer Experience Growth & Support

CommonSpirit Health is looking for a pivotal leadership role with this unique po...

Location

United States , Englewood

Salary:

60.24 - 89.60 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Bachelors Of Science Required
7+ years of progressive experience in Information Technology within a clinical or clinical information systems environment Required
5+ years of demonstrated success in a dedicated people management role, leading and developing high-performing teams, preferably an IT Support team, application development team, or highly matrixed Required
Proven experience leading complex projects and large matrixed teams with significant stakeholder engagement and a track record of achieving project goals Required
Bachelor’s degree in Computer Science, Information Technology, Healthcare Administration, Business Administration, or a related field, Required
Knowledge of legal, managerial, and organizational principles and standards for health systems Required
EHR and TPA build knowledge required (e.g., Epic, Adobe, GCP, etc.)
EPIC Certification (EPIC) Required
Architectural Awareness: Foundational understanding of the Software Development Life Cycle (SDLC) and key architectural concepts (e.g., Data Layer, API integration, Microservices, Cloud platforms to the consuming application) to facilitate effective partnership with development and engineering teams Required
Exceptional People Leadership: Demonstrated ability to lead, motivate, coach, and develop diverse teams, fostering a high-performance, collaborative, and empathetic culture, especially across operational and innovation functions Required

Job Responsibility

Strategic Leadership: Provide strategic leadership, oversight, and mentorship for a diverse team of IT professionals, encompassing both consumer support and Epic/EHR innovation analysts
Consumer Experience Support Vision: Set the vision for, and drive the transformation of, consumer-facing IT support to deliver a "white glove" experience
Performance Management and Strategic Cross-skilling: Provide performance feedback and complete performance evaluations for Team-members
Strategic Thinking and Bridging Capabilities: Strong skillset in matrixed management to bridge EHR analysts from implementation and support, with consumer web and app POC, development, and translating consumer and patient feedback into product and engineering requests
Application Stewardship: Responsible for support of clinical and/or business IT applications and systems
Operational Resource Management of a diverse team: Strategically manage team schedules, including on-call rotations and resource allocation
Epic, TPA and Engineering Upskilling: Drive the upskilling and cross-training of consumer support personnel in Epic applications and workflows
Innovation & Discovery Lead of EHR capabilities: Dotted line accountable leader, to pair with development teams from discovery, inception, development, and execution of Proof-of-Concept (POC) projects and discovery initiatives
EHR Relationship Management and Growth mindset, nimble team cultivation: Supports multiple business applications with key focus on Epic applications and upskilling direct reports on Epic support models
Seamless Integration and Implementation and Strategic Bridge Building: Collaborate with Epic Gold, Operations & Maintenance (O&M) teams, and other internal stakeholders to facilitate seamless transitions from POC to production

What we offer

medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

New

Regional Lead Patient Access (Neuro) - Rare Disease

Regional Lead Patient Access (Neuro) - Rare Disease - US - California - Los Ange...

Location

United States , Los Angeles

Salary:

193622.00 - 223663.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate Degree and 2 years of Patient Access experience
Masters Degree and 4 years of Patient Access experience
Bachelors Degree and 6 years of Patient Access experience
Experience in the pharma or medical industry
People management experience or proven initiative and success developing toward people management (Ex: mentoring/training, demonstrated leadership, elevating knowledge and performance of others)
Experience in rare diseases and/or applicable disorders preferred
Facility with key performance metrics and data analysis
Previous patient educator or patient access experience
Previous experience calling on patients and/or healthcare providers
Knowledge of PhRMA, OIG, and other guidelines relating to compliant medical communications

Job Responsibility

Lead and manage a team of patient access liaisons
Accountable for the performance, training, and compliance of the team
Develop key performance metrics appropriate to the team’s efforts and company business objectives
Track each team member’s performance against key metrics
Develop each team member individually as needed in order to fulfill the role in each region
Work with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing and Training to support patient access to medications
Ensure the team has appropriate fundamental and ongoing training and expertise
Identify new patient needs throughout the year and work with cross-functional teams to communicate those needs effectively
Coordinate team participation in national and local patient meetings and events
Oversee and support patient programs, if applicable, to satisfy current patient educational needs

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

Patient Support Program Manager

In this role will be responsible for designing, implementing, and managing patie...

Location

Mexico , Mexico City

Salary:

Not provided

GSK

Expiration Date

Until further notice

Requirements

Bachelor’s degree in life sciences, pharmacy, healthcare administration, or a related field
Strong experience leading patient support programs in the pharmaceutical or healthcare industry within high specialty therapeutic areas
Proven track record in managing cross-functional teams and external Patient Support Program vendors
English: Fluent
Proactivity, stakeholder management, cross functional teamwork, communication skills, results oriented, project management skills and adaptability

Job Responsibility

Develop and manage comprehensive patient support programs aligned with the company’s therapeutic portfolio, ensuring strategic coherence across all services
Collaborate cross-functionally with internal stakeholders (e.g., marketing, access, medical affairs, regulatory, legal, compliance) to ensure program alignment with business objectives and adherence to regulatory standards (GSK corporate compliance standards and Cofepris)
Oversee third-party vendors and partners, ensuring high-quality and compliant delivery of patient support services, including call centers, digital platforms, and financial assistance programs
Monitor and enhance patient journey touchpoints, continuously improving support services and the overall patient experience
Analyze program data and track key performance indicators (KPIs), such as patient engagement, adherence, and satisfaction, to optimize program effectiveness and report on outcomes to internal stakeholders

What we offer

Competitive base salary
Annual bonus based on company performance
Flexible working options available for most roles
Learning and career development
Access to healthcare & wellbeing programmes
Employee recognition programmes

Fulltime

Obstetrics Care Provider

Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem so...

Location

United States

Salary:

110000.00 - 135000.00 USD / Year

Pomelo Care

Expiration Date

Until further notice

Requirements

Must have active compact RN license
Minimum of 4 years of experience as an APP
Extensive obstetric experience, including treating high-risk patients, as well as some experience caring for infants
A passion for and demonstrated effectiveness in optimizing evidence-based care and perinatal outcomes
Experience using data to drive patient engagement, activation, and outcomes
Experience leading successful teams, with track record of outstanding collaboration and teamwork
A sense of urgency to improve outcomes coupled with exceptional organization and attention to detail
A growth mindset with the ability to approach process change and ambiguous situations with enthusiasm, creativity, and accountability
Facility using multiple tech platforms, with an eagerness for advising about platform improvements and adapting to new systems
Eager to thrive in a fast-paced, metric-driven environment

Job Responsibility

Provide direct patient care and clinical oversight that optimizes outcomes for pregnant people and newborns through population-based implementation of evidence-based care
Be accountable for improving clinical outcomes for empaneled patients, by overseeing their medical care
Attend daily clinical huddles focused on collaboration across a clinical pod, including RNs, LCSW, and RDs
Review complex patient cases, develop care plans, and support other members of the clinical team in providing them with evidence-based care
Monitor adverse events and hold clinical retros to identify any areas for improvement in Pomelo’s protocols
Lead development and review of evidence-based medical protocols and algorithms related to obstetric and women’s health

What we offer

Competitive healthcare benefits
Generous equity compensation
Generous PTO policy

Fulltime

Patient Services Lead - Clinical Operations

The Patient Services Lead provides a key leadership function within the Operatio...

Location

United Kingdom , Chichester

Salary:

30000.00 - 32500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven hands-on managerial or leadership experience, including holding probation meetings and appraisals
Leadership & Team Support – Ability to motivate, develop and guide team members effectively
Organisation & Time Management – Strong ability to manage workloads, prioritise and meet deadlines
Communication – Clear, confident, empathetic and professional communicator
Attention to Detail – High accuracy in documentation, data handling and reporting processes
Customer Service Orientation – Commitment to delivering a positive and supportive patient experience
Problem Solving – Proactive in identifying issues and implementing practical solutions
Teamwork & Collaboration – Cooperative approach within a fast-paced and growing service
Adaptability – Comfortable working within evolving processes and service demands
Discretion – Trusted to handle sensitive information with professionalism and confidentiality

Job Responsibility

Line manage, support and develop the team of Patient Services Coordinators
Conduct regular 1:1s, provide constructive feedback and guide performance and development
Support onboarding and training of new team members within the Patient Services function
Lead probation reviews, setting goals and monitoring progress
Foster a positive, collaborative and supportive team environment
Conduct or participate in any formal meetings required as the line manager
Oversee the accurate, timely and high-quality production of patient reports using our software, Semble
Ensure coordinators maintain accurate tracking tools, documentation and workflow systems
Monitor workload distribution and report queues to maintain efficient turnaround times
Support the quality assurance of reports, checking for accuracy, consistency and adherence to standards

Fulltime

Business Systems Analyst

Location

United States , San Francisco

Salary:

126190.00 USD / Year

Realign

Expiration Date

Until further notice

Requirements

7+ years of experience as a BSA / Business Analyst in pharma commercial or patient services
Strong hands-on experience in Patient Services, including: Patient onboarding
Benefits investigation
Patient adherence programs
Patient support services / HUB models
Experience writing detailed functional requirements and Agile user stories
Strong stakeholder engagement skills with business, IT, and vendors

Job Responsibility

Gather, analyze, and document business and system requirements for Patient Services programs, including: Patient onboarding and enrollment workflows
Benefits investigation and prior authorization processes
Copay and affordability programs
Patient adherence and persistence initiatives
Ongoing patient support services
Translate patient strategy into detailed user stories, functional specifications, and acceptance criteria
Map end-to-end patient journeys across HCP, patient, HUB, and internal teams
Work closely with Scrum Master and Technical Lead to support Agile delivery
Collaborate with Medical, Legal, Regulatory, and Privacy teams to ensure compliance (GDPR/HIPAA, consent, AE reporting)
Support UAT planning, execution, and defect triage for patient services solutions

Fulltime

Patient Support & Experience Lead

Eucalyptus

Location:
Canada , Toronto

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 22, 2026

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