Patient Support Associate

• Engage with patients and prospective patients, providing information about chiropractic care and the services offered by the clinic
• Maintain attentive and pleasant interactions with student interns, faculty, and patients to foster a welcoming environment
• Schedule follow-up appointments during patient check-out and manage the completion and organization of patient forms and files
• Collect copays, deductibles, and outstanding balances, ensuring accurate payment posting and providing receipts to patients
• Reconcile daily transactions, balancing individual receipts with system reports to ensure financial accuracy
• Keep patient files, visit forms, and records organized, accurate, and accessible while maintaining confidentiality
• Coordinate patient records with other clinic departments, adhering to regulatory standards and privacy policies
• Support the preparation of clinic reports as needed, ensuring accuracy and timeliness
• Maintain a clean and orderly office environment, addressing any equipment issues promptly
• Take on additional tasks and special projects as directed, contributing to the overall efficiency of the clinic

• Associate’s degree or an equivalent combination of a high school diploma and five years of relevant experience
• Minimum of two years’ experience in a chiropractic clinic, business office, or similar clinical setting
• Proficiency in Microsoft Office Suite and familiarity with electronic health records systems
• Strong customer service skills with the ability to anticipate and respond effectively to patient needs
• Excellent organizational skills with a focus on accuracy and attention to detail
• Ability to work independently, exercise good judgment, and demonstrate initiative
• Experience managing multi-line phone systems and assisting customers with careful attention to detail

Knowledge of university policies and procedures is a plus, especially in a clinical or academic environment

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan