Patient Success Representative Job at ResMed

Customer Support Representative

Join the tech company that gives 100% of profits to charity. At Humanitix, every...

Location

Australia , Sydney

Salary:

65000.00 - 70000.00 AUD / Year

Humanitix

Expiration Date

Until further notice

Requirements

1+ year of customer-facing experience (support, success, or similar)
Tech-savvy instincts — quick to learn new tools & troubleshoot issues
Excellent written & verbal communication — you make complex things simple
Calm under pressure, patient, and able to de-escalate tricky situations
Curious, proactive, and collaborative — a genuine people person
Long-term working rights in Australia required

Job Responsibility

Be the go-to problem-solver for event organisers and guests — across email, chat, phone & video
Troubleshoot tech & ticketing issues, guiding customers with empathy and clarity
Collaborate with product & engineering to surface bugs, trends, and feature ideas
Create and update help-centre articles and FAQs to make life easier for users
Represent the Humanitix voice — kind, human, helpful, and a little weird (in the best way)
Help build a fun, inclusive team culture where everyone can be themselves

What we offer

Competitive salary (A$65–70K + Super + tax-effective salary packaging*)
Office in The Rocks, Sydney
Supportive, non-hierarchical culture — your ideas matter
Regular team events, retreats & our legendary Vibe Tribe socials (wine nights, swims, DJ parties, dress-ups & more!)
tax concessions

Fulltime

Customer Support Representative

Join the tech company that gives 100% of profits to charity. At Humanitix, every...

Location

Australia , Melbourne

Salary:

60000.00 - 65000.00 AUD / Year

Humanitix

Expiration Date

Until further notice

Requirements

1+ year of customer-facing experience (support, success, or similar)
Tech-savvy instincts — quick to learn new tools & troubleshoot issues
Excellent written & verbal communication — you make complex things simple
Calm under pressure, patient, and able to de-escalate tricky situations
Curious, proactive, and collaborative — a genuine people person
Long-term working rights in Australia required

Job Responsibility

Be the go-to problem-solver for event organisers and guests — across email, chat, phone & video
Troubleshoot tech & ticketing issues, guiding customers with empathy and clarity
Collaborate with product & engineering to surface bugs, trends, and feature ideas
Create and update help-centre articles and FAQs to make life easier for users
Represent the Humanitix voice — kind, human, helpful, and a little weird
Help build a fun, inclusive team culture where everyone can be themselves

What we offer

Competitive salary (A$60–65K + Super + tax-effective salary packaging)
Supportive, non-hierarchical culture — your ideas matter
Regular team events, retreats & our legendary Vibe Tribe socials (wine nights, swims, DJ parties, dress-ups & more!)

Fulltime

New

Public Works Coordinator

The Public Works Coordinator is responsible for the end-to-end public revenue st...

Location

Ireland , Dublin

Salary:

Not provided

Blackrock Health Hermitage Clinic

Expiration Date

Until further notice

Requirements

Educated to Degree level
Minimum of 5 years in finance processes and systems as well as project management skills
Have displayed strong commercial acumen within a healthcare setting
Must have cross functional work experience in a hospital environment
Ideally has similar experience of building and managing a team
Can demonstrate success in managing complex efficiency projects in a hospital environment that yielded efficiency and monetary benefits
Must have a deep knowledge of the private hospital sector, policies and pricing
Demonstrable strong people management experience, with proven ability to lead and motivate large teams through periods of change and continuous improvement
Excellent communication skills with proven ability to effectively analyse data to make decisions and effectively communicate recommended courses of action
Strong systems knowledge and advanced MS Office skills

Job Responsibility

Assist in maintaining communication with public hospital contacts, clinical leads, and referral coordinators
Help manage administrative processes for service agreements or funded patient pathways (e.g., NTPF, HSE cases)
Maintain accurate records of referrals, agreements, and outcomes in coordination with clinical and finance teams
Prepare regular reports on referral activity, performance metrics, and business development updates
Assist with the preparation of presentations, proposals, and meeting materials for public sector engagement
Monitor relevant public sector tenders, policy changes, or funding opportunities and flag to senior staff
Coordinate internal scheduling, resource availability, and service delivery logistics for referred patients
Represent the hospital in a professional capacity in meetings, calls, and public sector engagement forums
Perform process mapping of various departments to look at options to consolidate or change processes to enhance the revenue cycle at all point from sourcing of work to cash collection
Work with Project groups where necessary to implement new IT systems

Fulltime

Customer Service Representative

Permanent employment opportunity in the healthcare industry for a Customer Servi...

Location

United States , Lewes

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

proven success in a customer service capacity
effective communication
strong organizational abilities
passion for helping others

Job Responsibility

maintain precise records of customer credit information
take necessary action by monitoring customer accounts
handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details
assist with administrative duties such as scheduling, data entry, and medical record management
provide exceptional customer service to patients and their families
collaborate with healthcare professionals to ensure the smooth operation of the facility or department

What we offer

bonus incentives
paid certifications
tuition reimbursement
comprehensive benefits package
career advancement opportunities

Fulltime

Specialty Representative/senior Specialty Representative - Rheumatology

In this vital role you will be the connection to our customers by providing clin...

Location

United States , Grand Rapids

Salary:

91720.00 - 150837.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's Degree
OR Associate's degree and 4 years of Sales experience
OR High school diploma/GED and 6 years of Sales experience (for Specialty Representative)
Bachelor’s degree and 3 years of sales experience and/or clinical experience in healthcare / scientific field that is not sales related
OR Associate degree and 6 years of sales experience and/or clinical experience in healthcare / scientific field that is not sales related
OR High school diploma / GED and 8 years of sales experience and/or clinical experience in healthcare / scientific field that is not sales related (for Senior Specialty Representative)
Sales, marketing and/or clinical experience within pharmaceutical, biotech, diagnostics, healthcare insurance, pharmacy services, healthcare medical device or medical supply industries (preferred)
Some experience and/or pre-graduate sales training and/or proven track record of successful leadership under pressure preferred for Specialty Representative
3 years+ experience preferred for Senior Specialty Representative
Product or hospital sales experience in the areas of oncology, cardiology, inflammation, nephrology, dermatology, rheumatology, neurology, endocrinology, hepatology, gastroenterology, bone health, respiratory, hematology, or infectious diseases

Job Responsibility

Provide current and comprehensive knowledge of Amgen's products and effectively communicate the clinical benefits to medical professionals to drive appropriate utilization of the products
Perform as a sales leader to achieve territory sales by delivering branded sales messages, conducting planned programs, scheduling and following-up with medical educational programs, and achieving or exceeding sales targets through both in-person and virtual engagement
Develop relationships to service and manage accounts which may include: customizing discussions and customer interactions based on understanding of customer needs, ensuring product access, resolving/triage reimbursement issues, and maintaining product contracts
Provide feedback on marketing strategy, analyze business effectiveness of sales activities and territory analysis, and develop territory plans with the District Manager
Partner with other colleagues to share best practices and seek to learn and grow as a Specialty Representative/Senior Specialty Representative
Demonstrate passion for our products and sustain that passion through the entire sales cycle while always building our brand and never losing sight of how we serve patients
Uphold Amgen Values: Be Science-Based
Compete Intensely and Win
Create Value for Patients, Staff, and Stockholders
Be Ethical

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible.

Fulltime

Patient Access Representative

Under the direction of the Practice Supervisor, the Patient Access Team Represen...

Location

United States , Malone

Salary:

18.57 - 28.83 USD / Hour

The University of Vermont Health Network

Expiration Date

Until further notice

Requirements

High School Graduate or GED required
Ability to read, write in English and successful completion of a CVPH medical terminology exam required
Minimum of two years customer service experience or receptionist work experience required
Ability to accurately type 30 words per minute required
Experience with answering phones, taking and routing messages

Job Responsibility

Interview and collect patient demographic, and record it into the practice's EMR information system
Distribute required patient information in a confidential manner
Schedule the appropriate tests, follow up appointments, monitor provider schedules
Answer telephones and documentation in the EMR
Order inventory and communicating with ancillary and clinical departments when necessary
Manage all referrals to specialty practices and obtain prior authorizations from insurance companies
Work with insurance companies to maintain a working knowledge of changing insurance requirements
Update patient insurance info as verified

Fulltime

Sales Support & Admin Specialist

The Sales Support & Administration Specialist is responsible for providing tacti...

Location

United States , Saint Paul

Salary:

54000.00 - 77000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Advanced knowledge of Respiratory Health business & processes
Associate’s degree in related field, or equivalent work experience
3+ years industry experience required and progressive experience in a customer service role
High level of reasoning ability to successfully resolve a variety of patient, clinical and business issues
Strong critical thinking and problem-solving skills
Exceptional written, verbal, and interpersonal communications and presentation skills
Detail orientated with superior planning and organizational skills
Proficiency in Microsoft Office Software

Job Responsibility

Triage inquiries from RH Sales related to home care orders including description and/or clarification of internal processes, current state, and insurance/patient coverage
Manage selected accounts in open territories by proactively reaching out and providing follow up when requested
Lead initiatives to support organizational efficiencies based on strategic pillars
Resolve order processing delays and issues by collaborating with Patient Care Services and sales
Identify and raise process improvement opportunities to alleviate administrative burden for RH Sales
Manage incoming calls from healthcare teams and hospital discharge planners
Promote an understanding of how to apply sales tools to manage & drive sales growth
Make recommendations to leadership on how to accelerate revenue based on vast knowledge of our customer based
Proactively manage patient pipeline and partner with Patient Care Services to ensure order efficiency for assigned accounts
Provide assigned accounts with exceptional customer service: Exceed expectations when fulfilling customer requests

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Sales Support & Admin Specialist

The Sales Support & Administration Specialist is responsible for providing tacti...

Location

United States , Saint Paul

Salary:

54000.00 - 77000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Advanced knowledge of Respiratory Health business & processes
Associate’s degree in related field, or equivalent work experience
3+ years industry experience required and progressive experience in a customer service role
High level of reasoning ability to successfully resolve a variety of patient, clinical and business issues
Strong critical thinking and problem-solving skills
Exceptional written, verbal, and interpersonal communications and presentation skills
Detail orientated with superior planning and organizational skills
Proficiency in Microsoft Office Software

Job Responsibility

Triage inquiries from RH Sales related to home care orders including description and/or clarification of internal processes, current state, and insurance/patient coverage
Manage selected accounts in open territories by proactively reaching out and providing follow up when requested
Lead initiatives to support organizational efficiencies based on strategic pillars
Resolve order processing delays and issues by collaborating with Patient Care Services and sales
Identify and raise process improvement opportunities to alleviate administrative burden for RH Sales
Manage incoming calls from healthcare teams and hospital discharge planners
Promote an understanding of how to apply sales tools to manage & drive sales growth
Make recommendations to leadership on how to accelerate revenue based on vast knowledge of our customer based
Proactively manage patient pipeline and partner with Patient Care Services to ensure order efficiency for assigned accounts
Provide assigned accounts with exceptional customer service: Exceed expectations when fulfilling customer requests

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Patient Success Representative

ResMed

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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Location:United States

Category:Customer Service

Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 18, 2026

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Job Posted:
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