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A growing corporate healthcare firm is conducting a confidential search for a Client Services Representative to provide patient and provider support for healthcare billing and account management. This entry-level role is perfect for a motivated professional who enjoys helping patients navigate their healthcare and insurance needs in a supportive, team-oriented environment.
Job Responsibility:
Handle inbound communications from patients, providers, and insurance companies
Provide troubleshooting and website support for account holders, including login and navigation assistance
Update patient account information and provide status updates during each interaction
Connect patients with in-network providers and explain billing or insurance details clearly
Contact healthcare providers and insurance carriers to resolve patient issues as needed
Ensure compliance with HIPAA and other healthcare privacy regulations
Perform various administrative and customer service tasks to support smooth operations
Requirements:
Effective and professional verbal and written communication skills
Strong customer service orientation and professional demeanor