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Patient Services Specialist

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Advocate Health Care

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Location:
United States , Charlotte

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

19.80 - 29.70 USD / Hour
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Job Responsibility:

  • Exemplify caring and compassionate customer service to create an excellent patient experience
  • Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
  • Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
  • Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
  • Encourages patient utilization of front-end technology during the registration process
  • Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
  • Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
  • Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Requirements:

  • High School Diploma or GED required
  • Computer experience required
  • Customer relations experience required
  • Experience with Medical Records Software preferred
  • Front desk practice experience preferred
  • Must be able to sit for long periods of time and work in a fast-paced office environment
  • Should be able to bend and lift up to 10 lbs.

Nice to have:

  • Experience with Medical Records Software preferred
  • Front desk practice experience preferred
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance

Additional Information:

Job Posted:
January 31, 2026

Expiration:
February 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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