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Patient Services Specialist

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Baylor Scott & White Health

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Location:
United States , Waco

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.

Job Responsibility:

  • Provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care
  • Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones
  • Arranges follow-up visits and referral appointments
  • Assists with patient registration duties by collecting and verifying insurance information
  • Verifies patient demographics and enters changes into computer system
  • Directs patient to appropriate waiting areas
  • Accepts payments for physician/clinic services according to established guidelines
  • Posts payments and enters charges into computer utilizing appropriate codes
  • Generates daily payment reports and verifies cash drawer against report
  • Provides accurate patient, medical, financial or procedural information to patients or approved outside entities
  • May be required to discuss financial arrangements with patients
  • Receives and directs phone calls
  • Assists patients and other visitors
  • Responds to routine inquiries concerning practice services, hours of operation, etc
  • Ensures any patient complaints are handled appropriately
  • Assists with medical records duties as requested

Requirements:

  • H.S. Diploma/GED Equivalent
  • Less than 1 Year of Experience
  • Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette
  • Ability to adapt communication style to suit different audiences
  • Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful
  • Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries
  • Ability to calm upset patients in a composed and professional demeanor
  • Excellent data entry, numeric, typing and computer navigational skills, with attention to details
  • Comfortable working in a fast paced, constantly changing and stressful environment
What we offer:
  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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