Patient Services Specialist

• Enter and process new patient information accurately using internal systems and Salesforce
• Initialize medical devices for patients through the internal system
• Manage and update all necessary paperwork for each device and customer
• Create shipping labels with precision and ensure timely delivery
• Upload patient reports into the system for accurate record-keeping
• Monitor and track the delivery and return of devices to and from patients
• Assist with scheduling and tracking patients and devices when needed
• Identify potential delivery issues, communicate effectively with internal teams and customers, and resolve concerns promptly
• Maintain regular attendance and adhere to all safety policies and procedures

• Enter and process new patient information accurately using internal systems and Salesforce
• Initialize medical devices for patients through the internal system
• Manage and update all necessary paperwork for each device and customer
• Create shipping labels with precision and ensure timely delivery
• Upload patient reports into the system for accurate record-keeping
• Monitor and track the delivery and return of devices to and from patients
• Assist with scheduling and tracking patients and devices when needed
• Identify potential delivery issues, communicate effectively with internal teams and customers, and resolve concerns promptly
• Maintain regular attendance and adhere to all safety policies and procedures
• Demonstrated ability to provide excellent customer service
• Exceptional written and verbal communication skills with a detail-oriented approach
• Highly organized self-starter capable of managing multiple tasks and prioritizing workloads independently
• Detail-oriented with the ability to handle a large volume of accounts
• Proficient in data entry and familiar with Microsoft Office Suite and Salesforce
• Willingness to take on additional support tasks as assigned

Bachelor’s degree preferred but not required

• medical, vision, dental, life and disability insurance
• 401(k) plan