Patient Services Specialist Job at Advocate Health Care (Charlotte)

Patient Services Specialist

Advocate Health Care

Location:
United States , Charlotte

Category:
Customer Service

Contract Type:
Not provided

Salary:

19.80 - 29.70 USD / Hour

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Job offer has expired

Job Description:

Our team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Atrium Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Atrium Health team member to deliver a world-class patient experience every person, every encounter, every time.

Job Responsibility:

Exemplify caring and compassionate customer service to create an excellent patient experience
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
Encourages patient utilization of front-end technology during the registration process
Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Requirements:

High School Diploma or GED required
Computer experience required
Customer relations experience required
Experience with Medical Records Software preferred
Front desk practice experience preferred

Nice to have:

Experience with Medical Records Software
Front desk practice experience

What we offer:

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Additional Information:

Job Posted:
January 31, 2026

Expiration:
February 01, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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