Patient Services Specialist Job at Providence Swedish (Everett)

New

Patient Services Specialist

As a Patient Services Specialist (Mail to Patient Specialist), you will support ...

Location

United States , Houston

Salary:

17.70 USD / Hour

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Experience in a call center, customer service, inventory control, healthcare operations, or related environment
Experience using computer applications, including Microsoft Office products
Experience managing customer records, order processing, enrollment processing, or shipment tracking activities
Knowledge of digital telephone systems and customer management tools
Ability to work with medical, patient, shipment, and account documentation while maintaining accuracy

Job Responsibility

Process and verify Mail to Patient product shipments, including shipment tracking and documentation activities
Coordinate with shipping carriers and courier services to support product delivery, returns, and logistics inquiries
Manage patient enrollments, account follow-up activities, and activation-related documentation within company systems
Respond to inbound phone calls, emails, and voicemail inquiries related to shipments, enrollments, product usage, and account support
Communicate with healthcare providers, patients, and internal partners regarding enrollment status, missing information, and shipment updates
Maintain accurate records of customer interactions, shipment activity, enrollments, and account correspondence
Support recycling program operations, including processing and shipping recycling materials
Identify and escalate customer or patient complaints, enrollment issues, or operational concerns in accordance with established procedures

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

New

Patient Services Specialist

As a Patient Services Specialist (Mail to Patient Specialist), you will support ...

Location

United States , Houston

Salary:

17.70 USD / Hour

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Experience in a call center, customer service, inventory control, healthcare operations, or related environment
Experience using computer applications, including Microsoft Office products
Experience managing customer records, order processing, enrollment processing, or shipment tracking activities
Knowledge of digital telephone systems and customer management tools
Ability to work with medical, patient, shipment, and account documentation while maintaining accuracy

Job Responsibility

Process and verify Mail to Patient product shipments, including shipment tracking and documentation activities
Coordinate with shipping carriers and courier services to support product delivery, returns, and logistics inquiries
Manage patient enrollments, account follow-up activities, and activation-related documentation within company systems
Respond to inbound phone calls, emails, and voicemail inquiries related to shipments, enrollments, product usage, and account support
Communicate with healthcare providers, patients, and internal partners regarding enrollment status, missing information, and shipment updates
Maintain accurate records of customer interactions, shipment activity, enrollments, and account correspondence
Support recycling program operations, including processing and shipping recycling materials
Identify and escalate customer or patient complaints, enrollment issues, or operational concerns in accordance with established procedures

What we offer

Medical and dental coverage starting on day one
Basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP) with company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Patient Services Specialist

The Patient Services Specialist 1, with direct oversight, provides administrativ...

Location

United States , Grand Prairie

Salary:

Not provided

Baylor Scott & White Health

Expiration Date

Until further notice

Requirements

H.S. Diploma/GED Equivalent
Less than 1 Year of Experience

Job Responsibility

Provides administrative support in a physician office, clinic, or other area
Assists patients to ensure high-quality, patient-centered care
Patient relations, check-in and check-out, scheduling, insurance verification, and answering phones
Arranges follow-up visits and referral appointments
Assists with patient registration by collecting and verifying insurance information
Verifies patient demographics and enters changes into the computer system
Directs patients to appropriate waiting areas
Accepts payments for physician/clinic services according to established guidelines
Posts payments and enters charges into computer utilizing appropriate codes
Generates daily payment reports and verifies cash drawer against report

What we offer

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Patient Services Specialist

The Patient Services Specialist 1, with direct oversight, provides administrativ...

Location

United States , College Station

Salary:

Not provided

Baylor Scott & White Health

Expiration Date

Until further notice

Requirements

H.S. Diploma/GED Equivalent
Less than 1 Year of Experience

Job Responsibility

Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones
Arranges follow-up visits and referral appointments
Assists with patient registration by collecting and verifying insurance information
Verifies patient demographics and enters changes into the computer system
Directs patients to appropriate waiting areas
Accepts payments for physician/clinic services according to established guidelines
Posts payments and enters charges into computer utilizing appropriate codes
Generates daily payment reports and verifies cash drawer against report
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities
May be required to discuss financial arrangements with patients

What we offer

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Fulltime

Patient Services Specialist

The Patient Services Specialist 1, with direct oversight, provides administrativ...

Location

United States , College Station

Salary:

Not provided

Baylor Scott & White Health

Expiration Date

Until further notice

Requirements

H.S. Diploma/GED Equivalent
Less than 1 Year of Experience

Job Responsibility

Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones
Arranges follow-up visits and referral appointments
Assists with patient registration by collecting and verifying insurance information
Verifies patient demographics and enters changes into the computer system
Directs patients to appropriate waiting areas
Accepts payments for physician/clinic services according to established guidelines
Posts payments and enters charges into computer utilizing appropriate codes
Generates daily payment reports and verifies cash drawer against report
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities
May be required to discuss financial arrangements with patients

What we offer

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Fulltime

Patient Services Specialist

The Patient Services Specialist 1, with direct oversight, provides administrativ...

Location

United States , College Station

Salary:

Not provided

Baylor Scott & White Health

Expiration Date

Until further notice

Requirements

H.S. Diploma/GED Equivalent
Less than 1 Year of Experience

Job Responsibility

Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones
Arranges follow-up visits and referral appointments
Assists with patient registration by collecting and verifying insurance information
Verifies patient demographics and enters changes into the computer system
Directs patients to appropriate waiting areas
Accepts payments for physician/clinic services according to established guidelines
Posts payments and enters charges into computer utilizing appropriate codes
Generates daily payment reports and verifies cash drawer against report
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities
May be required to discuss financial arrangements with patients

What we offer

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Patient Services Specialist

The Patient Services Specialist 1, with direct oversight, provides administrativ...

Location

United States , Plano

Salary:

Not provided

Baylor Scott & White Health

Expiration Date

Until further notice

Requirements

H.S. Diploma/GED Equivalent
Less than 1 Year of Experience
Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette
Ability to adapt communication style to suit different audiences
Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries
Ability to calm upset patients in a composed and professional demeanor
Excellent data entry, numeric, typing and computer navigational skills, with attention to details
Comfortable working in a fast paced, constantly changing and stressful environment

Job Responsibility

Assists with patient duties including patient relations, check-in or check-out, scheduling, insurance verification, and answering phones
Arranges follow-up visits and referral appointments
Assists with patient registration duties by collecting and verifying insurance information
Verifies patient demographics and enters changes into computer system
Directs patient to appropriate waiting areas
Accepts payments for physician/clinic services according to established guidelines
Posts payments and enters charges into computer utilizing appropriate codes
Generates daily payment reports and verifies cash drawer against report
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities
May be required to discuss financial arrangements with patients

What we offer

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Fulltime

Patient Services Specialist

The Patient Services Specialist 1, with direct oversight, provides administrativ...

Location

United States , Austin

Salary:

Not provided

Baylor Scott & White Health

Expiration Date

Until further notice

Requirements

H.S. Diploma/GED Equivalent
Less than 1 Year of Experience

Job Responsibility

Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones
Arranges follow-up visits and referral appointments
Assists with patient registration by collecting and verifying insurance information
Verifies patient demographics and enters changes into the computer system
Directs patients to appropriate waiting areas
Accepts payments for physician/clinic services according to established guidelines
Posts payments and enters charges into computer utilizing appropriate codes
Generates daily payment reports and verifies cash drawer against report
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities
May be required to discuss financial arrangements with patients

What we offer

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Fulltime

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