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Baylor Scott & White Health Logo Baylor Scott & White Health · Customer Service

Patient Services Specialist

United States, Grand Prairie · Job Posted June 03, 2026
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Job Description

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

Job Responsibility

  • Provides administrative support in a physician office, clinic, or other area
  • Assists patients to ensure high-quality, patient-centered care
  • Patient relations, check-in and check-out, scheduling, insurance verification, and answering phones
  • Arranges follow-up visits and referral appointments
  • Assists with patient registration by collecting and verifying insurance information
  • Verifies patient demographics and enters changes into the computer system
  • Directs patients to appropriate waiting areas
  • Accepts payments for physician/clinic services according to established guidelines
  • Posts payments and enters charges into computer utilizing appropriate codes
  • Generates daily payment reports and verifies cash drawer against report
  • Provides accurate patient, medical, financial or procedural information to patients or approved outside entities
  • May be required to discuss financial arrangements with patients
  • Receives and directs phone calls
  • Assists patients and other visitors
  • Responds to routine inquiries concerning practice services, hours of operation, etc.
  • Ensures any patient complaints are handled appropriately
  • Assists with medical records duties as requested

Requirements

  • H.S. Diploma/GED Equivalent
  • Less than 1 Year of Experience

What we offer

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1
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