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Patient Services Specialist 2

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Baylor Scott & White Health

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Location:
United States , Irving

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Patient Services Specialist 2 provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring junior Patient Services Specialists.

Job Responsibility:

  • Provides administrative support in a physician office, clinic or other operational area that assists patients
  • Assists patients and other visitors by performing patient related duties to include check-in or check-out, scheduling, insurance verification and answering and responding to phones inquiries
  • Arranges follow-up visits and referral appointments
  • Registers patients by collecting and verifying insurance information
  • Verifies patient demographics and enters changes into computer system
  • Directs patients to appropriate waiting areas
  • Accepts payments for physician/clinic services according to established guidelines
  • Posts payments and enters charges into computer utilizing appropriate codes
  • Generates daily payment reports and verifies cash drawer against report
  • Provides accurate patient, medical, financial or procedural information to patients or approved outside entities
  • Discusses financial arrangements with patients, as requested
  • Responds to routine escalated inquiries concerning services, hours of operation, etc
  • Ensures any patient complaints are handled appropriately
  • Assists with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills and other requests
  • Retrieves, transports, sorts and files medical records
  • Copies medical records chart for patient transfers and referrals as requested
  • Assists in training, mentoring and providing assistance to junior staff as requested

Requirements:

  • H.S. Diploma/GED Equivalent
  • 1 Year of Experience
  • Strong listening, interpersonal and communication (oral and written) skills
  • Knowledge of patient registration procedures and documentation
  • Knowledge of medical insurance claims procedures and documentation
  • Needs to have thorough understanding of the Out of Network process
  • Skilled in the use of personal computers and related software applications
  • Skilled in preparing and maintaining patient records
  • Able to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment
  • Able to mentor and train staff
What we offer:
  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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