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The Patient Services Specialist 2 provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring junior Patient Services Specialists.
Job Responsibility:
Provides administrative support in a physician office, clinic or other operational area that assists patients
Assists patients and other visitors by performing patient related duties to include check-in or check-out, scheduling, insurance verification and answering and responding to phones inquiries
Arranges follow-up visits and referral appointments
Registers patients by collecting and verifying insurance information
Verifies patient demographics and enters changes into computer system
Directs patients to appropriate waiting areas
Accepts payments for physician/clinic services according to established guidelines
Posts payments and enters charges into computer utilizing appropriate codes
Generates daily payment reports and verifies cash drawer against report
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities
Discusses financial arrangements with patients, as requested
Responds to routine escalated inquiries concerning services, hours of operation, etc
Ensures any patient complaints are handled appropriately
Assists with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills and other requests
Retrieves, transports, sorts and files medical records
Copies medical records chart for patient transfers and referrals as requested
Assists in training, mentoring and providing assistance to junior staff as requested
Requirements:
H.S. Diploma/GED Equivalent
1 Year of Experience
Strong listening, interpersonal and communication (oral and written) skills
Knowledge of patient registration procedures and documentation
Knowledge of medical insurance claims procedures and documentation
Needs to have thorough understanding of the Out of Network process
Skilled in the use of personal computers and related software applications
Skilled in preparing and maintaining patient records
Able to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment
Able to mentor and train staff
What we offer:
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%