Patient Services Representative

• Provide warm, professional front desk reception
• verify IDs, insurance, and demographics
• Manage multi‑provider scheduling, referrals, prior auth coordination, and wait‑list optimization
• Handle check‑in/check‑out, copay collection, charges, and basic patient account questions
• Update EMR records, scan documents, and maintain HIPAA‑compliant files
• Coordinate with clinical teams to prioritize urgent adds, procedure prep, and follow‑ups
• Educate patients on portal use, pre‑visit instructions, and post‑care steps
• Resolve issues with empathy
• escalate billing or clinical questions to the right team quickly
• Support daily close: batch reconciliation, end‑of‑day reports, and next‑day schedule accuracy

• 1–3+ years in medical front office, call center, or patient access
• Clear communicator with a service mindset and excellent phone etiquette
• Knowledge of insurance verification, copays, and basic medical terminology
• Bilingual (English/Spanish) strongly preferred for North County patient populations
• HIPAA awareness
• thrives in a fast, team‑centric clinic environment

Bilingual (English/Spanish) strongly preferred for North County patient populations

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan