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Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone.
Job Responsibility:
Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
Verify and update patient demographic and payer information in electronic medical record system
Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
Demonstrates outstanding professional telephone management skills
Assists patients who have disabilities to the extent to which they are trained to assist as needed
Protects patients’ rights of confidentiality
mandatory familiarity with HIPAA
Requirements:
High school diploma or GED
One year of work experience in customer service
Experience using Microsoft Office software
Nice to have:
Fluency in written and spoken English and in spoken Spanish
Some college credits (18-24) or Associates degree in a health-related discipline or business administration
Six months of experience using electronic medical record software
What we offer:
medical insurance (two plans to choose from)
dental insurance (through Guardian Dental)
vision insurance
life insurance paid by Westside with the option to purchase more paid