Patient Services Rep I Job at Children's Hospital Los Angeles (Los Angeles)

Medical Customer Service Rep

We are in search of a Medical Customer Service Rep to join our team in Windham, ...

Location

United States , Windham

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience as a Medical Customer Service Rep or similar role within the healthcare industry
Strong understanding and usage of Medical Terminology
Proficiency in Radiology practices and procedures
Proven ability to Schedule Appointments efficiently and effectively
Excellent communication and interpersonal skills
Ability to handle sensitive information confidentially
Proficiency in using healthcare software systems
Ability to work under pressure and handle patient queries promptly
High level of professionalism and empathy when dealing with patients
Strong multitasking abilities and attention to detail

Job Responsibility

Efficiently manage inbound customer calls, expecting around 40-50 per day
Accurately process customer applications related to medical services
Maintain up-to-date and accurate customer records
Rename and manage e-faxes as part of the daily operations
Assist in scheduling appointments, ensuring a seamless process for customers
Utilize your familiarity with medical terminology to assist in customer interactions
Ensure appropriate action is taken on customer accounts as needed
Conduct data entry tasks with a focus on accuracy and speed
Utilize EMR systems such as Abbadox, Allscripts, Cerner, Meditech, Epic, eClinicalWorks, Athenahealth for efficient service delivery

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Patient Access Liaison

In this vital role you will provide logistical, non-medical educational assistan...

Location

United States , New York City; Brooklyn; Manhattan

Salary:

178336.00 - 201298.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience
Master's degree and 4 years of patient services, and/or access and reimbursement, experience
Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience
Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required
Scientific background and ability to learn product and disease information
Nursing or other clinical background a plus
Access and reimbursement for buy and bill products
Orphan or Rare disease experience
Familiarity with HIPAA guidelines and FDA requirements
Familiarity with and Adherence to internal and OIG Compliance guidelines a must

Job Responsibility

Provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff
Educate on next steps required to gain access to therapy
Maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy
Work with numerous internal teams to facilitate and improve patient access to insurance, medications, financial support, resources and more
Secure written or electronic patient HIPAA for patients in the assigned geography
Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections
Assess individual needs of the patient and develop an appropriate education and resource plan of action
Educate the patient on UPLIZNA coverage based on their benefits and the steps needed to gain prior authorization
Provide information on co-pay assistance programs, national foundations, and free drug programs
Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

Bilingual Call Center Rep - Mandarin/Cantonese

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States , Remote

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred

Job Responsibility

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Provide courteous and professional service to patients, addressing their inquiries and concerns
Accurately enter patient information and appointment details into the scheduling system
Communicate appointment details and any necessary instructions to patients clearly and effectively
Address and resolve any scheduling conflicts or issues promptly
Work closely with medical staff and other departments to ensure smooth scheduling operations
Conduct follow-up calls to confirm appointments and provide reminders to patients
Maintain accurate records of all interactions and transactions with patients

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Bilingual Call Center Rep - Polish

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred

Job Responsibility

Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
Data Entry: Accurately enter patient information and appointment details into the scheduling system
Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
Documentation: Maintain accurate records of all interactions and transactions with patients

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Patient Service Rep

Creates the initial electronic health record that serves as the foundation of th...

Location

United States , Lake Geneva

Salary:

19.80 - 29.70 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
Strong attention to detail and accuracy
Excellent customer service skills
Demonstrated independent thinking and problem-solving skills
Excellent communication (written & verbal), customer service and interpersonal skills
Educate patients on the insurance coverage aspect of their care
Interact with physicians and their staff to resolve issues related to the patient care
Collect and manage payments including cash payments
Strong understanding and comfort level with computer systems and proficient typing skills

Job Responsibility

Creates the initial electronic health record that serves as the foundation of the patient medical record
Prevents creation of duplicate medical records
Checks in and registers patients
obtains and verifies complete demographic, guarantor, and insurance information
discusses and collects co-pays and other out-of-pocket patient responsibilities
Knows insurance basics and recognizes commercial and government plans
Has knowledge of which rules, forms and questions must be enforced to make sure AAH remains compliant with government agencies and regulations
May schedule patient appointments, including virtual and procedural
may also coordinate cancellations, reschedules, wait list requests, and recall requests
May provide accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance

Fulltime

Nutrition Coordinator

Supervises the provision of nutritional services for patients in assigned work a...

Location

United States , Weymouth

Salary:

17.00 - 22.88 USD / Hour

South Shore Health

Expiration Date

April 28, 2026

Requirements

Supervises the provision of nutritional services for patients in assigned work area
Works collaboratively with colleagues in clinical service unit teams and across the health system
Assists patient's with menu selection using principles of good nutrition/ limitations of diet order
Responsible for utilizing automated diet office system to prepare menus for tray service
Oversees production of meal service on tray line
Acts as a resource to Nutrition Guest Representatives and conducts Service & Safety monitors
Contributes to department goal for excellence in all patient interactions
Works well with peers and maintains composure during stressful situations
Visits patients, of all ages daily, as assigned, for menu selections
Utilizes all resources available to ensure every effort is made to visit all patients for their meal selections

Job Responsibility

Supervises the provision of nutritional services for patients in assigned work area, communicating concerns to manager and/or dietitian
Assists patient's with menu selection using principles of good nutrition/ limitations of diet order while promoting positive patient outcomes and enhanced patient satisfaction
Responsible for utilizing automated diet office system to prepare menus for tray service
Oversees production of meal service on tray line and is responsible for overseeing quality of items served
Acts as a resource to Nutrition Guest Representatives and conducts Service & Safety monitors overseeing compliance to departmental guidelines and standards of care
Contributes to department goal for excellence in all patient interactions
Visits patients, of all ages daily, as assigned, for menu selections
Utilizes automated diet office system
Checks tray line daily for accuracy of menus and quality of food served to patients
Corrects patient menus to agree with diet orders, allergies, and patient specific accommodations

Parttime

Patient Access Rep

Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is curren...

Location

United States , Tacoma

Salary:

23.90 - 32.07 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

One year of customer service work experience

Job Responsibility

Ensuring patient is checked in/out for care
Collecting and entering demographic and financial data in the patient's electronic medical record
Gathering/validating insurance information using routine methods and obtaining authorization for services
Scheduling patient appointments
Collecting co-pays, co-insurance and prior balances
Performs patient check-in at the time of visit
records and verifies all demographic, insurance and other information
Conducts routine insurance eligibility verifications
Copies/scans patient access related hardcopy materials into correct location in electronic medical record
Records non-clinical charges from various sources

What we offer

Medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Patient Access Liaison

Join Amgen’s Mission of Serving Patients. In this vital role you will provide lo...

Location

United States , Baltimore, MD; Washington D.C.

Salary:

178336.00 - 201298.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience
Master's degree and 4 years of patient services, and/or access and reimbursement, experience
Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience
Scientific background and ability to learn product and disease information
Nursing or other clinical background a plus
Access and reimbursement for buy and bill products
Orphan or Rare disease experience
Familiarity with HIPAA guidelines and FDA requirements
Familiarity with and Adherence to internal and OIG Compliance guidelines a must
Ability to handle difficult patient cases and resolve hurdles

Job Responsibility

Provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff
Provide exceptional customer service on all levels
Work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy
Work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy
Work with numerous internal teams to facilitate and improve patient access to insurance, medications, financial support, resources and more
Secure written or electronic patient HIPAA for patients in the assigned geography
Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections
Assess individual needs of the patient and develop an appropriate education and resource plan of action
Educate the patient on UPLIZNA coverage based on their benefits and the steps needed to gain prior authorization
Provide information on co-pay assistance programs, national foundations, and free drug programs

What we offer

Total Rewards Plan comprising health and welfare plans for staff and eligible dependents
Financial plans with opportunities to save towards retirement or other goals
Work/life balance
Career development opportunities
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

Patient Services Rep I

Children's Hospital Los Angeles

Location:
United States , Los Angeles

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 22, 2026

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