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Aramark Healthcare+ is seeking a Patient Services Manager to join their team at Baylor University Medical Center in Dallas, TX. The Patient Services Manager will support the Patient Services Operation in the Food & Nutrition Department and will be responsible for developing and executing dining solutions to meet patient and customer needs and tastes. This person will utilize technical training and interpret government mandated nutritional standards in the healthcare industry on food health to develop healthy menu implementation plans.
Job Responsibility
Manages patient food service activities, complying with established standards
Leads patient service staff to ensure meals are properly prepared and delivered to patients
Conducts rounds on patients/departments
Oversees the diet office and the service ambassador program
Record safety and sanitation compliance
Supervises tray line operation and/or the room service program
Leverage Aramark's coaching model to engage and develop team members
Reward and recognize employees
Ensure individual and team performance meets objectives and client expectations
Plan and lead daily team briefings
Ensure safety and sanitation standards
Maintain effective client and customer rapport
Identify client needs and communicate operational progress
Demonstrate excellent customer service
Assist with completion and maintenance of financial statements
Deliver client and company financial targets
Adopt all Aramark processes and systems, understand performance metrics
Create value through efficient operations, appropriate cost controls, profit management
Comply with Operational Excellence fundamentals
Ensure entire team is trained and able to execute
Supervise team regarding production, quality, and control
Maintain a safe and healthy environment
Comply with all applicable policies, rules, and regulations
Requirements
Requires at least two years of patient food service experience and some management experience is preferred.