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CARE Fertility Logo CARE Fertility · Health and Beauty

Patient Services Manager

United Kingdom, Birmingham Employment contract · Job Posted May 17, 2026
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Job Description

We're seeking an experienced and driven Patient Services Manager to lead our front-of-house and administration teams across our Birmingham and Tamworth clinics. This is a fantastic opportunity to join a purpose-led organisation where patient care is at the heart of everything we do. You'll play a key role in delivering a seamless, high-quality patient experience while driving operational excellence across both sites. Working closely with the Clinic Director and senior leadership team, you'll lead day-to-day operations, enhance service delivery, and support continuous improvement initiatives, all while embodying Care Fertility's values of Compassion, Collaboration and Expertise.

Job Responsibility

  • Leading and inspiring Reception and Administration teams across two clinic locations
  • Ensuring a smooth, efficient, and patient-focused service from first contact through to treatment
  • Managing workloads, rotas, and resources to optimise team performance
  • Monitoring KPIs and identifying opportunities to improve service delivery and efficiency
  • Supporting clinic operations, including appointment scheduling and patient communications
  • Maintaining high standards of data accuracy and compliance with internal policies and external regulations (including HFEA and GDPR)
  • Working collaboratively with clinical and operational teams to enhance the patient journey
  • Fostering a positive, supportive team culture focused on development and continuous improvement

Requirements

  • Proven experience managing customer-facing or administrative teams
  • Strong organisational skills and the ability to manage multiple priorities effectively
  • A proactive, solutions-focused approach to problem-solving
  • Excellent communication skills and attention to detail
  • Experience working to KPIs or service delivery targets
  • Confidence working across multiple sites and collaborating with wider teams
  • A genuine commitment to high-quality care and service excellence
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