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Aramark Healthcare+ is seeking a Patient Services Manager to join their team at Baylor Scott and White All Saints Medical Center in Ft. Worth, TX. The Patient Services Manager will support the Patient Services Operation in the Food & Nutrition Department and will be responsible for developing and executing dining solutions to meet patient and customer needs and tastes. This person will utilize technical training and interpret government mandated nutritional standards in the healthcare industry on food health to develop healthy menu implementation plans. The Patient Services Manager will lead a team of 15 plus employees to drive and maintain food services contractual metrics.
Job Responsibility:
Manages patient food service activities, complying with established standards
Leads patient service staff to ensure meals are properly prepared and delivered to patients
Conducts rounds on patients/departments
Oversees the diet office and the service ambassador program
Record safety and sanitation compliance
Supervises tray line operation and/or the room service program
Leverage Aramark's coaching model to engage and develop team members to their fullest potential
Reward and recognize employees
Ensure individual and team performance meets objectives and client expectations
Plan and lead daily team briefings
Ensure safety and sanitation standards in all operations
Maintain effective client and customer rapport for mutually beneficial business relationships
Identify client needs and communicate operational progress
Demonstrate excellent customer service using Aramark's standard service model
Assist with the completion and maintenance of financial statements relevant to the department
Deliver client and company financial targets
Adopt all Aramark processes and systems, understand performance metrics, data, order, and inventory trends
educate teams on key levers to improve margins
Create value through efficient operations, appropriate cost controls, and profit management
Comply with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
Ensure entire team is trained and able to execute
Supervise team regarding production, quality, and control
Maintain a safe and healthy environment for clients, customers, and employees
Comply with all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, and wage and hour
Requirements:
Requires at least two years of patient food service experience
Requires two to three years of management experience
Requires two to three years of experience leading 15 plus size teams