Patient Services Liaison

The Specialty Patient Services Liaison is the primary point of contact for patient services. Work onsite at assigned clinic office(s) and interact daily with office staff to provide patient access services, providing communication and guidance to ensure patients receive timely access to medication therapy. Establish and maintain strong relationships with client, demonstrating accountability for service delivery. Provides subject matter expertise and consult directly with physician clinics on health system’s preferred patient referral process. Collaborate with customer to support business development and execute on marketing plan that expands health system’s services and increases specialty prescription capture rate. Independently, and working hand in hand with centralized Patient Service team, facilitate benefits verification and prior authorizations services for patients.