Patient Services Lead - Clinical Operations

The Patient Services Lead provides a key leadership function within the Operations Team, positioned between the Service Lead and the Patient Services Coordinators. The role holds responsibility for overseeing the effective management of patient reports and supporting the wider enquiries function to ensure that all communication, documentation and administrative processes are delivered to a consistently high standard. This role leads the Patient Services Coordinators, ensuring reports are produced accurately, quality-checked and within the required timeframes. Alongside this, the Patient Services Lead maintains oversight of the enquiries team workflow, supporting the delivery of clear, timely and supportive communication to patients, families and external professionals. The Patient Services Lead must bring hands-on management experience within a healthcare operations environment, with an understanding of appointment bookings, enquiries, questionnaires, reporting workflows and patient pathway management. Working collaboratively with the Service Lead, operations colleagues and clinicians, the postholder will support service improvements, uphold operational quality and contribute to a positive patient experience throughout the diagnostic journey.