Patient Services Lead - Clinical Operations Job at 360 Resourcing Solutions (Chichester)

Patient Operations Lead

Join us as we launch Eucalyptus’s most ambitious international expansion and bui...

Location

Canada , Toronto

Salary:

Not provided

Eucalyptus

Expiration Date

Until further notice

Requirements

4-5+ years of experience in operations, support, or customer service — ideally in a fast-paced or regulated environment (e.g. healthtech, consumer startups, or logistics)
Team leadership experience — you’ve managed or mentored others before and are excited to grow into a larger people management role
Fluency in English — you’ve got excellent written and verbal communication skills to explain complex issues in a simple way
Strong analytical and problem-solving skills — you own the ability to quickly diagnose issues and implement solutions that are data-driven
you should be highly adept at modelling solutions in Excel / Google sheets
Highly organised and adaptable — you’re proactive, detail-oriented, and able to manage shifting priorities
Empathetic and patient-first mindset — you’re passionate about helping people and improving their experience at every step

Job Responsibility

Lead and scale our Canadian patient support operations: Manage and grow a team of patient support agents, and medical operations staff
Ensure performance through KPIs, 1:1s, and coaching
Design and optimise operational workflows: Improve coordination between support, clinical, and pharmacy teams to drive faster, more effective patient outcomes. Identify bottlenecks and implement scalable processes
Act as the escalation point for critical issues: Lead resolution of high-impact patient issues and implement long-term solutions to prevent recurrence
Drive performance through data: Build dashboards, conduct root-cause analyses, and make data-backed recommendations that improve quality and efficiency
Support cross-functional expansion projects: Partner with product, ops, and growth to successfully and efficiently scale our Canada business

What we offer

Make real impact, fast
You’ll work with others who are incredibly passionate about what they do
You’ll be part of the pioneering Canadian Eucalypts - you’ll be a big part and influence in building and establishing Euc’s local identity and culture as a company
You’ll be supported to accelerate your career - Regular feedback alongside our bi-annual performance reviews. We’re committed to helping every Eucalypt reach their full potential

Fulltime

Patient Service Associate Adjunct Lecturer

This is a contract teaching position for a bootcamp style programme. Selected ca...

Location

Singapore

Salary:

Not provided

Generation UK & Ireland

Expiration Date

Until further notice

Requirements

Alignment with Generation mission and values
Have an interest in working with disconnected communities, commit to and empathize with people of all ages
Work successfully in a fast-paced, start-up environment
Work independently with limited oversight and seek assistance when needed
Excellent verbal and written communication skills
Excellent organizational and time-management abilities
Fulfill the expectations of the instructor role inside and outside of the classroom
Follow the overarching structure and flow of a curriculum
Engage participants in active thinking and participation
Adapt his / her communication style to reflect and connect with the diverse experiences of participants such as delivering instruction that is rigorous, relevant, and appropriate for adults

Job Responsibility

Delivery of Training (60%) under the guidance of the Generation Curriculum & Instruction Manager
Follow the overarching structure and flow of your programme’s curriculum
Prepare for effective delivery by understanding and personalizing session plans prior to class
Engage participants in active thinking and participation
Deliver instruction that is rigorous, relevant, and appropriate for adults
Leverage subject matter expertise during synchronous delivery of in-person session
Guide students through asynchronous (independent) learning modules and help solidify understanding, clarify concepts through debriefs and synchronous moments
Differentiate instruction to meet individual learning needs and accommodate different learning styles
Provide in-the-moment feedback to learners to clarify misunderstandings and/or encourage critical thinking
Provide relevant and timely feedback to learners on formative and summative assessments, including student projects

Parttime

Patient Experience Director

Our client, a healthcare provider is seeking a permanent Patient Experience Dire...

Location

United States , West Lake Hills, Texas

Salary:

100000.00 - 110000.00 USD / Year

Beacon Hill

Expiration Date

Until further notice

Requirements

Degree required
5+ years of experience in patient services, or healthcare operations
Strong leadership and coaching abilities
Exceptional communication and conflict resolution skills
Experience in patient relations, service recovery, and healthcare front office operations

Job Responsibility

Supervise and mentor PRMs to ensure consistency, accountability, and professional growth
Oversee patient feedback channels (e.g., Podium), analyze trends, and lead improvement initiatives
Serve as the escalation point for complex non-clinical patient concerns
Champion patient experience strategies and service recovery processes across facilities
Establish best practices for the PRM staff
Partner with FAs and PSR Leads to ensure consistent execution of front office workflows and documentation standards
Partner with PRMs and billing teams to resolve front-end issues and streamline processes
Ensure staff are trained, equipped, and supported to deliver efficient, patient-centered service
Lead monthly PSR Lead meetings to address operational updates and training needs
Partner with PRMs to update SOPs quarterly for front office and patient service operations

What we offer

benefits after 30 days of employment

Fulltime

Lead Clinical Pharmacy Technician

The Clinical Pharmacy Technician supervises a team of pharmacist(s), technician(...

Location

United States , Maple Grove

Salary:

15.85 - 25.50 USD / Hour

Thrifty White

Expiration Date

Until further notice

Requirements

Graduation from a high school or GED equivalent required
Must be age 18 to work as a technician
Current state certification and/or registration as a Pharmacy Technician (CPhT preferred) or willingness to complete required training and certification
Prefer one year experience in a similar position requiring leadership and clinical services knowledge
Prior community pharmacy experience strongly preferred
Strong communication skills with ability to engage and build rapport with patients and healthcare providers
Detail-oriented with excellent organizational and documentation skills
Comfortable using pharmacy technology platforms, clinical documentation systems, and data reporting tools
Willingness to receive Community Health Worker Training
Ability to read and converse fluently in English

Job Responsibility

Team Leadership: Provides a pharmacy atmosphere and excellent customer service to develop and maintain patient and employee loyalty
Welcomes partnership of management to leverage tools, reports, and processes to exceed sales goals
Leads team to meet and exceed financial goals including payroll, sales, and clinical service expectations
Leads team by modeling, coaching, and maintaining high standards in patient service
Leverages Regional Support Pharmacy Manager, Regional Support Pharmacist, and Senior Regional Support Pharmacist for personal and team development
Organizes and directs workflow
Provides professional services to customers by presenting a positive image of the pharmacy and store while leading by example
Manages pharmacy according to state, federal and company regulations to ensure compliance
Maintains clean, neat, and well-organized pharmacy
Develops and follows up on long term care (LTC) business through immediate communication and attention to the needs of the nursing homes, group homes and assisted living residences

What we offer

401(k)
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Vision insurance

Fulltime