Patient Services Executive Job at CARE Fertility (Warrington)

Customer Service Advisor / Patient Services Executive

At Care Fertility, we are dedicated to providing exceptional holistic fertility ...

Location

United Kingdom , Cardiff

Salary:

10389.00 GBP / Year

Webrecruit

Expiration Date

Until further notice

Requirements

Experience in a patient-facing or customer service role, ideally within a healthcare setting
Strong organisational, communication and interpersonal skills
Ability to demonstrate a high level of compassion in every interaction
Ability to provide a service rooted in expertise and attention to detail with a strong focus on patient experience and satisfaction

Job Responsibility

Primary point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey
Work closely with clinical and administrative teams to ensure every patient experience reflects our values of compassion, collaboration, and expertise

What we offer

33 Days annual leave FTE (inc. public holidays)
Pension scheme
Life assurance
A range of other benefits including retail discounts and a wellbeing hub

Parttime

Customer Service Executive

Join our clients team as a Customer Service Executive! Are you passionate about ...

Location

United Kingdom , Guildford

Salary:

22900.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a customer-facing role
Strong computer skills, including proficiency in Microsoft Office & Google applications
Experience with Zendesk is a bonus but not essential
Excellent communication and organisational skills
A patient and polite demeanour, with the ability to remain calm under pressure
An approachable and enthusiastic personality, with a genuine passion for the brand
The ability to work well within a team while handling issues professionally
A quick learning ability paired with strong problem-solving skills
Numeracy and accuracy, with good Excel skills

Job Responsibility

Providing expert advice on our products, services, and promotions
Supporting the Wholesale (B2B) team in onboarding new clients and managing customer accounts
Resolving customer issues and inquiries through phone, email, and onsite chat
Ensuring accurate and timely resolution of all customer issues, escalating when necessary

What we offer

Fantastic Team Environment
Hybrid Working Model
Career Growth
Competitive Salary

Fulltime

Patient CRM & Omnichannel Engagement Lead

BioMarin is seeking a dynamic and experienced leader to serve as Associate Direc...

Location

United States , San Rafael

Salary:

155000.00 - 213070.00 USD / Year

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor's degree in Life Sciences, Business, Marketing, or related field
advanced degree preferred
8+ years of experience in patient CRM, digital marketing, DTC & omnichannel engagement, or related roles in the pharmaceutical or biotech industry
Deep hands-on experience with Salesforce Health Cloud or equivalent patient CRM platforms
Deep understanding of patient services and hub processes
Rare disease experience in pharma digital and marketing practices
Demonstrated success managing omnichannel engagement programs for patients or consumers, from strategic planning to tactical execution
Experience with working with or in Patient Services driving patient engagements, support programs and DTC campaign management and driving digital insights
Experience working cross-functionally with Commercial, Patient Services, Medical Affairs, and Compliance teams
Strong understanding of data privacy and regulatory considerations in patient-facing programs

Job Responsibility

Drive the strategic development, roadmap and delivery of patient CRM and patient omnichannel capabilities using Salesforce Health Cloud
Serve as the global product owner for patient-facing CRM tools, including design, enhancements, configuration, data flows, connections, and lifecycle governance – including business configuration and administration as needed
Ensure capabilities and processes are compliant, scalable, and aligned with regional/local regulatory requirements and privacy policies (e.g., HIPAA, GDPR)
Co-create omnichannel engagement strategies with Patient Services, Brand, and Market Access teams to deliver timely, relevant, and compliant messaging across channels (email, SMS, portals, call center, digital hubs, etc.)
Translate patient journey insights into omnichannel touchpoint design and integrated campaign planning
Collaborate with field teams, patient services, care coordinators, marketing and field leadership to ensure CRM and omnichannel strategies are aligned with real-world patient engagement needs, field workflows, and executional realities
Create scalable global patient omnichannel and patient engagement frameworks for Business Units and regional teams to localize and execute
Work in close alignment with Business Units, Markets, and cross-functional partners (Patient Services, Field, Compliance, Data Privacy) to enable omnichannel strategies that meet patient and business needs
Collaborate with IT on any enterprise integration, data security, and enterprise system alignment
Liaise with Global Privacy, Legal, and Compliance to embed appropriate standards and review processes

What we offer

company-sponsored medical, dental, vision, and life insurance plans
paid time off
discretionary annual bonus
discretionary stock-based long-term incentives

Fulltime

Patient Relations Analyst

The purpose of the Patient Relations Analyst at Oak Street Health is to educate ...

Location

United States , Norfolk, Virginia

Salary:

21.10 - 40.90 USD / Hour

CVS Health

Expiration Date

March 21, 2026

Requirements

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
US work authorization

Job Responsibility

Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
Serve as internal resource in the clinic on insurance questions for providers and staff
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
Manage the welcome visit and orientation process for new Oak Street Health patients
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
Support the clinic management team on operational activities as needed, including scheduling and billing
Provide exceptional customer service
Foster patient engagement through the design and execution of events, including center tours

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave

Fulltime

Patient Relations Analyst

The purpose of the Patient Relations Analyst at Oak Street Health is to educate ...

Location

United States , Dayton

Salary:

21.10 - 40.90 USD / Hour

CVS Health

Expiration Date

March 14, 2026

Requirements

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
US work authorization

Job Responsibility

Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
Serve as internal resource in the clinic on insurance questions for providers and staff
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
Manage the welcome visit and orientation process for new Oak Street Health patients
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
Support the clinic management team on operational activities as needed, including scheduling and billing
Provide exceptional customer service
Foster patient engagement through the design and execution of events, including center tours

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules

Fulltime

Patient Relations Analyst

The purpose of the Patient Relations Analyst at Oak Street Health is to educate ...

Location

United States , Norfolk

Salary:

21.10 - 40.90 USD / Hour

CVS Health

Expiration Date

March 14, 2026

Requirements

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
US work authorization

Job Responsibility

Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
Serve as internal resource in the clinic on insurance questions for providers and staff
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
Manage the welcome visit and orientation process for new Oak Street Health patients
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
Support the clinic management team on operational activities as needed, including scheduling and billing
Provide exceptional customer service
Foster patient engagement through the design and execution of events, including center tours

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources

Fulltime

Patient Relations Analyst

The purpose of the Patient Relations Analyst at Oak Street Health is to educate ...

Location

United States , Denver

Salary:

21.10 - 44.99 USD / Hour

CVS Health

Expiration Date

February 08, 2026

Requirements

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
US work authorization

Job Responsibility

Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
Serve as internal resource in the clinic on insurance questions for providers and staff
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
Manage the welcome visit and orientation process for new Oak Street Health patients
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
Support the clinic management team on operational activities as needed, including scheduling and billing
Provide exceptional customer service
Foster patient engagement through the design and execution of events, including center tours

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
No-cost tobacco cessation programs
No-cost weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules

Fulltime

Patient Relations Analyst

The purpose of the Patient Relations Analyst at Oak Street Health is to educate ...

Location

United States , Chandler

Salary:

21.10 - 40.90 USD / Hour

CVS Health

Expiration Date

January 21, 2026

Requirements

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
US work authorization

Job Responsibility

Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
Serve as internal resource in the clinic on insurance questions for providers and staff
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
Manage the welcome visit and orientation process for new Oak Street Health patients
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
Support the clinic management team on operational activities as needed, including scheduling and billing
Provide exceptional customer service
Foster patient engagement through the design and execution of events, including center tours

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules

Fulltime

!

Patient Services Executive

CARE Fertility

Location:
United Kingdom , Warrington

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 19, 2026

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Job Posted:
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