Patient Services Executive Job at CARE Fertility (Warrington)

Customer Service Advisor / Patient Services Executive

At Care Fertility, we are dedicated to providing exceptional holistic fertility ...

Location

United Kingdom , Cardiff

Salary:

10389.00 GBP / Year

Webrecruit

Expiration Date

Until further notice

Requirements

Experience in a patient-facing or customer service role, ideally within a healthcare setting
Strong organisational, communication and interpersonal skills
Ability to demonstrate a high level of compassion in every interaction
Ability to provide a service rooted in expertise and attention to detail with a strong focus on patient experience and satisfaction

Job Responsibility

Primary point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey
Work closely with clinical and administrative teams to ensure every patient experience reflects our values of compassion, collaboration, and expertise

What we offer

33 Days annual leave FTE (inc. public holidays)
Pension scheme
Life assurance
A range of other benefits including retail discounts and a wellbeing hub

Parttime

Customer Service Executive

Join our clients team as a Customer Service Executive! Are you passionate about ...

Location

United Kingdom , Guildford

Salary:

22900.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a customer-facing role
Strong computer skills, including proficiency in Microsoft Office & Google applications
Experience with Zendesk is a bonus but not essential
Excellent communication and organisational skills
A patient and polite demeanour, with the ability to remain calm under pressure
An approachable and enthusiastic personality, with a genuine passion for the brand
The ability to work well within a team while handling issues professionally
A quick learning ability paired with strong problem-solving skills
Numeracy and accuracy, with good Excel skills

Job Responsibility

Providing expert advice on our products, services, and promotions
Supporting the Wholesale (B2B) team in onboarding new clients and managing customer accounts
Resolving customer issues and inquiries through phone, email, and onsite chat
Ensuring accurate and timely resolution of all customer issues, escalating when necessary

What we offer

Fantastic Team Environment
Hybrid Working Model
Career Growth
Competitive Salary

Fulltime

Patient CRM & Omnichannel Engagement Lead

BioMarin is seeking a dynamic and experienced leader to serve as Associate Direc...

Location

United States , San Rafael

Salary:

155000.00 - 213070.00 USD / Year

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor's degree in Life Sciences, Business, Marketing, or related field
advanced degree preferred
8+ years of experience in patient CRM, digital marketing, DTC & omnichannel engagement, or related roles in the pharmaceutical or biotech industry
Deep hands-on experience with Salesforce Health Cloud or equivalent patient CRM platforms
Deep understanding of patient services and hub processes
Rare disease experience in pharma digital and marketing practices
Demonstrated success managing omnichannel engagement programs for patients or consumers, from strategic planning to tactical execution
Experience with working with or in Patient Services driving patient engagements, support programs and DTC campaign management and driving digital insights
Experience working cross-functionally with Commercial, Patient Services, Medical Affairs, and Compliance teams
Strong understanding of data privacy and regulatory considerations in patient-facing programs

Job Responsibility

Drive the strategic development, roadmap and delivery of patient CRM and patient omnichannel capabilities using Salesforce Health Cloud
Serve as the global product owner for patient-facing CRM tools, including design, enhancements, configuration, data flows, connections, and lifecycle governance – including business configuration and administration as needed
Ensure capabilities and processes are compliant, scalable, and aligned with regional/local regulatory requirements and privacy policies (e.g., HIPAA, GDPR)
Co-create omnichannel engagement strategies with Patient Services, Brand, and Market Access teams to deliver timely, relevant, and compliant messaging across channels (email, SMS, portals, call center, digital hubs, etc.)
Translate patient journey insights into omnichannel touchpoint design and integrated campaign planning
Collaborate with field teams, patient services, care coordinators, marketing and field leadership to ensure CRM and omnichannel strategies are aligned with real-world patient engagement needs, field workflows, and executional realities
Create scalable global patient omnichannel and patient engagement frameworks for Business Units and regional teams to localize and execute
Work in close alignment with Business Units, Markets, and cross-functional partners (Patient Services, Field, Compliance, Data Privacy) to enable omnichannel strategies that meet patient and business needs
Collaborate with IT on any enterprise integration, data security, and enterprise system alignment
Liaise with Global Privacy, Legal, and Compliance to embed appropriate standards and review processes

What we offer

company-sponsored medical, dental, vision, and life insurance plans
paid time off
discretionary annual bonus
discretionary stock-based long-term incentives

Fulltime

Business Systems Analyst

Location

United States , San Francisco

Salary:

126190.00 USD / Year

Realign

Expiration Date

Until further notice

Requirements

7+ years of experience as a BSA / Business Analyst in pharma commercial or patient services
Strong hands-on experience in Patient Services, including: Patient onboarding
Benefits investigation
Patient adherence programs
Patient support services / HUB models
Experience writing detailed functional requirements and Agile user stories
Strong stakeholder engagement skills with business, IT, and vendors

Job Responsibility

Gather, analyze, and document business and system requirements for Patient Services programs, including: Patient onboarding and enrollment workflows
Benefits investigation and prior authorization processes
Copay and affordability programs
Patient adherence and persistence initiatives
Ongoing patient support services
Translate patient strategy into detailed user stories, functional specifications, and acceptance criteria
Map end-to-end patient journeys across HCP, patient, HUB, and internal teams
Work closely with Scrum Master and Technical Lead to support Agile delivery
Collaborate with Medical, Legal, Regulatory, and Privacy teams to ensure compliance (GDPR/HIPAA, consent, AE reporting)
Support UAT planning, execution, and defect triage for patient services solutions

Fulltime

Patient Relations Analyst

The Patient Relations Analyst at Oak Street Health educates patients about Medic...

Location

United States

Salary:

21.10 - 40.90 USD / Hour

CVS Health

Expiration Date

May 07, 2026

Requirements

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
US work authorization

Job Responsibility

Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
serve as internal resource in the clinic on insurance questions for providers and staff
assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
manage the welcome visit and orientation process for new Oak Street Health patients
educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
support the clinic management team on operational activities as needed, including scheduling and billing
provide exceptional customer service
foster patient engagement through the design and execution of events, including center tours
other duties as assigned

What we offer

Affordable medical plan options
401(k) plan
matching company contributions
employee stock purchase plan
no-cost programs for wellness screenings
tobacco cessation program
weight management programs
confidential counseling
financial coaching
paid time off

Fulltime

!

Lead Clinical Pharmacist

Lead Clinical Pharmacist position at Thrifty White Pharmacy, a pharmacy chain fu...

Location

United States , Maple Grove

Salary:

50.00 - 72.00 USD / Hour

Thrifty White

Expiration Date

Until further notice

Requirements

B.S. Degree or Pharm.D. in Pharmacy from an accredited educational institution
Three years of experience as a practicing pharmacist
Must be capable of assuming responsibility for evaluating and monitoring drug therapy relative to the total needs/problems of the ambulatory care patient in collaboration with physicians, nurses, and other healthcare professionals
Current Minnesota pharmacist license
Current or willing to obtain North Dakota, Iowa, and/or Wisconsin pharmacist license
Certificate of training for Immunizations
Certification in CPR or BCLS
Working knowledge of third-party pay plans and of various quality measurement entities, such as the Centers for Medicare & Medicaid Services (CMS) and Pharmacy Quality Alliance (PQA)
Excellent customer service and communication skills
Proficient in the English language

Job Responsibility

Supervise a team of pharmacist(s), technician(s) and other support staff in administering and completing clinical services
Perform all duties of a staff pharmacist by conducting direct patient care services
Coordinate and help manage clinical pharmacy patients, programs, and initiatives
Provides a pharmacy atmosphere and excellent customer service to develop and maintain patient and employee loyalty
Welcomes partnership of management to leverage tools, reports, and processes to exceed sales goals
Leads team to meet and exceed financial goals including payroll, sales, and clinical service expectations
Leads team by modeling, coaching, and maintaining high standards in patient service
Leverages Regional Support Pharmacy Manager, Regional Support Pharmacist, and Senior Regional Support Pharmacist for personal and team development
Organizes and directs workflow
Provides professional services to patients by presenting a positive image of leading by example

What we offer

401(k)
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Vision insurance

Fulltime

New

Patient Experience Manager

Aramark is seeking candidates for a Patient Experience Manager position, to driv...

Location

United States , Philadelphia

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience
Food Service or Environmental Services Management is ideal
Previous experience driving patient satisfaction scores preferred
Healthcare experience preferred
Must be a self-starter with the ability to work with minimal supervision
Proficient with computer programs and applications
Requires strong customer service experience with a service friendly attitude
Ability to communicate (both verbal and written) effectively with clients, customers of client and support staff
Requires management and leadership skills and the ability to work with confidential employee, client and Aramark information
This client location requires all individuals working on site to be fully vaccinated against influenza before start date.

Job Responsibility

Conducts patient rounding, distributing contact information for each dept. and completes rounding logs
Ensures patients know the names of the housekeeper and tray passer
Conducts spot training for food service and environmental service employees with direct contact to patients
Provides direct information to supervisor and manager for service recovery
Participates in the gridding process
Attends and chairs meetings for patient satisfaction, nurse meetings, client meetings and others as appropriate
Attends department manager meetings and reports findings
Conducts nurse rounding and completes logs sending thank you notes as appropriate
Actively participates in Press Ganey tracking, posting of scores for HCAHPs and Press Ganey
Completes action item reports and all other necessary reporting daily sending to all appropriate personnel

Fulltime