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Patient Services Executive

United Kingdom, London Employment contract 29658.30 GBP / Year · Job Posted July 13, 2026
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Job Description

At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise. We believe every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood. We are looking for a Patient Services Executive to join our team in London. In this vital admin-based role, you will be the first point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey. You will also work closely with both clinical and administrative teams to ensure every patient experience reflects our values.

Job Responsibility

  • First point of contact for patients
  • ensuring they receive compassionate, expert, and seamless care throughout their fertility journey
  • work closely with both clinical and administrative teams to ensure every patient experience reflects our values.

Requirements

  • Experience in a patient-facing or customer service role, ideally within a healthcare setting
  • NHS background is highly desirable, especially with the use of NHS systems and processes (2 years' experience desirable)
  • Strong administrative skills, with accuracy and attention to detail
  • Excellent organisation, time management, and multitasking abilities
  • Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction
  • A proactive and supportive approach, with a focus on delivering excellent patient care.

Nice to have

  • NHS background
  • 2 years' experience with NHS systems and processes

What we offer

  • 33 days' annual leave (including public holidays)
  • Pension scheme
  • Life assurance
  • A range of other benefits, including retail discounts and access to our wellbeing hub

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